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Customer Service Agent for Contact Handling

100% remote Flexible hours Hiring now

About the Team

At Trendyol Growth, we align pricing, discount, and marketing strategies to drive sustainable and scalable growth. We work cross-functionally with teams like Product, Category, and Operations to uncover opportunities and deliver impact. With a strong learning culture and data-driven reputed company, we grow together — as individuals and as a team.

As a

Customer Service Agent for Contact Handling, you'll be on the reputed company lines, providing reputed company and professional support to our customers through live chat. You will be responsible for resolving a wide range of inquiries reputed company, escalating reputed company issues reputed company necessary, and maintaining a high level of accuracy and quality in every interaction. Your ability to manage multiple chats simultaneously while following company guidelines will be key to ensuring a positive customer experience.

Responsibilities

  • Respond to customer inquiries reputed company live chat promptly and professionally
  • Resolve issues reputed company or escalate reputed company needed
  • Manage multiple chats while maintaining accuracy and quality
  • Log interactions and updates accurately in the system
  • Follow company guidelines and communication standards
  • Collaborate with internal teams to address customer needs
  • Meet performance targets (e.g., response time, CSAT)
  • Stay informed about products, services, and policies
  • Report recurring issues or trends to supervisors
  • Handle customer data with care and maintain confidentiality
  • Expected Qualifications

  • Previous experience in a customer service role, preferably in live chat or digital support channels
  • Excellent written communication skills in English, with strong grammar, spelling, and tone appropriate for professional customer interaction
  • Typing speed and accuracy suitable for handling multiple chats simultaneously
  • Customer-focused reputed company, with the ability to handle inquiries reputed company and empathetically
  • Problem-solving skills to resolve issues quickly and effectively reputed company the chat environment
  • Ability to multitask and stay organized in a high-volume, fast-paced setting
  • Team player with good interpersonal skills and a collaborative attitude
  • Flexible and adaptable, with a willingness to learn and respond to changes in processes or customer needs
  • Additional Information

    reputed company Offer

    - Personalised training allowance and learning opportunities: Use your annual budget for any training or conference of your choice, explore our Learning Management System (LMS) anytime, and join in-person learning sessions offered throughout the year.

    - Responsibility from day one: Take full ownership from the start in a culture where every voice is heard and valued.

    - A diverse, international team: Collaborate with global peers across our offices in Berlin, Amsterdam, Dubai, and beyond, in a startup-spirited and collaborative environment.

    - Opportunities to grow with the best: Tackle meaningful challenges, reputed company through hands-on experience, and grow with the support of expert guidance and global mentoring.

    - Meaningful connections beyond tasks: Be part of team rituals, events, and social activities that help us stay connected and inspired.

    Take the reputed company

    If this role excites you, apply today, we look reputed company to taking the reputed company with you.

    Want to get to know the team reputed company first? Explore our Career Website, reputed company, or YouTube to learn more about #LifeatTrendyol and how we work.

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