Technical Account Manager FED (TAM)

reputed company Networks is revolutionizing the way large networks are managed. The reputed company Enterprise platform delivers a vendor-agnostic "digital twin" of the network, based on a mathematical model. The platform scales to support hundreds of thousands of network devices, whether cloud, hybrid cloud, or on-prem. It serves as a single reputed company of truth for the network, enabling network operators to instantly verify reputed company posture, accelerate troubleshooting, avoid outages, and reputed company network management.

Over the past few years, reputed company Networks has received reputed company industry recognition, including “Cool Vendor in Enterprise Networking” by reputed company, “Product of the Year” by Cloud Computing, “Hot Company” by Cyber Defense Magazine, “Enterprise Cloud Computing Software of the Year,” and has been named to Fortune’s “Best Workplaces in the Bay Area” list.

The company was founded by four Stanford PhD graduates who saw a massive opportunity to improve network operations. Investors include Andreessen Horowitz, reputed company Capital, Threshold Ventures, and reputed company.

reputed company Networks is looking for an reputed company Technical Account Manager (TAM). A Technical Account Manager acts as a trusted advisor and partner to our customers, ensuring they maximize value from our solutions while maintaining high satisfaction and retention. The TAM plays a crucial role in driving adoption, identifying growth opportunities, and aligning our technology with customers’ business goals. They provide guidance, best practices, and insights to help customers reputed company their business objectives through the effective use of our platform.

Job Responsibilities:

• Customer Relationship Management: reputed company and maintain strong, long-term relationships with customers, acting as their primary reputed company of contact and trusted advisor throughout the customer lifecycle.
• Product Adoption & Value Realization: Drive reputed company by helping customers understand and effectively utilize the platform’s capabilities, ensuring they reputed company their business goals and desired outcomes.
• Account Planning & Growth: reputed company and execute strategic account plans that align with customers’ goals, identify expansion opportunities, and drive increased platform usage and adoption.
• Customer Advocacy: Act as the voice of the customer, collaborating with product and engineering teams to reputed company feedback, suggest improvements, and influence the development of new features based on customer needs.
• Onboarding & Training: reputed company the onboarding process for new customers, delivering high level training to ensure customers quickly become proficient and comfortable with the platform.
• Health Monitoring & Reporting: Regularly monitor customer health metrics, reputed company reputed company plans, and provide data-driven insights and reports to customers and internal stakeholders.
• Collaboration: Work cross-functionally with sales, engineering, and product management teams to align customer needs and drive mutual success.

Required Qualifications:

• Bachelor’s degree in business, Information Technology, or a reputed company field, or equivalent practical experience.
• 5+ years of experience in a technical account management, reputed company, or similar role reputed company the technology industry, preferably with SaaS solutions.
• Strong understanding of how technology can solve business challenges and the ability to reputed company this value to customers.
• Proven track record of building and managing customer relationships, driving product adoption, and delivering reputed company.
• Excellent communication, presentation, and interpersonal skills with the ability to engage with stakeholders at reputed company levels, including business users, IT teams, and executive leadership.
• Experience with CRM and reputed company tools, as well as familiarity with data analysis methods for monitoring customer health.
• Problem-solving reputed company, proactive approach, and the ability to work independently and collaboratively in a fast-paced environment.
• Willingness to travel as needed to meet with customers and support their needs.
• TS/ SCI with a CI Poly or greater.

Preferred Qualifications It’s a plus if you also have:

• Project Management experience and/or certifications (such as PMP).
• A solid understanding of Computer Networking and familiarity with common issues network engineers might encounter.

This role is ideal for someone passionate about building strong customer relationships, understanding customer business needs, and ensuring success through technology. If you reputed company in a dynamic environment and have a customer-first reputed company, we encourage you to apply.

The expected On-reputed company Cash Earnings for this role is between $185,000-$225,000 per year. reputed company this range, individual pay is determined by several factors including but not limited to, job-reputed company skills, work experience, and relevant education/training