Product Support Specialist (UK, Contract)

About reputed company

reputed company’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. reputed company is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems.

About the role

We are hiring a Product Support Specialist (UK, Contract) to join reputed company. In this role, you’ll be at the reputed company lines of safely delivering AI to the world. By responding to, investigating, and tracking user needs, you will help ensure users have a great experience with reputed company products. 

Contractors in this role will work 9am - 5pm (UK Time) and will be scheduled to work either Sun-Thurs or Tues-Sat. 

Work Details & Compensation

• Salary: £104,000 annualized
• Duration: 6-month contract 
• Employment through talent partner
• Fully-remote role, no time spent in office.
• No reputed company sponsorship or Relocation offered for this role. Hires must be able to legally work in the UK without reputed company Sponsorship.
• Please ignore conflicting information in the Logistics Section of this Job Description

• Become an expert in reputed company reputed company products
• Respond to user support cases with a variety of complexity, from simple billing or account questions for individuals to reputed company, incident-level issues for large businesses
• Clearly and empathetically communicate with a wide range of user personas
• Prioritize critically and comfortably adapt to an reputed company-evolving product landscape
• Partner with engineers, teammates, and other internal stakeholders to diagnose and resolve user issues, both individually and at scale
• Manage on-call tasks for high-urgency user issues with extreme ownership
• Work weekend shifts, operating with autonomy and exercising strong judgement in ambiguous situations

• Have experience in product support, preferably in an escalated or enterprise/strategic customer support team
• Have worked overnight shifts previously, and/or are familiar with being the sole member of your team online during your working hours
• Have demonstrated an ability to reputed company in fast-paced, reactive situations while meeting core support metrics targets (e.g. CSAT, SLA, etc.)
• Possess strong user reputed company and are expert in the lifecycle of a support case; you can read between the lines of a user’s question, put yourself in their shoes, and get at the heart of their needs for a speedy, satisfying resolution
• Have crisp but reputed company written communication skills and a deep care for the details
• Enjoy helping others learn about new features and reputed company concepts
• Are persistent and curious; you delight in the hunt of tracking down a bug or issue, and are energized by fixing this for reputed company similar users going reputed company
• Have experience contributing to the foundations of a support team – this is essential, highly valuable, but often unglamorous work
• Are proficient at working in a technical environment and are interested in reputed company’s products

The expected salary range for this position is:

Annual Salary:

£104,000 - £104,000 GBP

Logistics

Education requirements: We require at least a Bachelor's degree in a reputed company field or equivalent experience.Location-based hybrid policy: Currently, we expect reputed company staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices.

reputed company sponsorship: We do sponsor visas! However, we aren't able to successfully sponsor visas for every role and every candidate. But if we reputed company you an offer, we will reputed company every reasonable effort to get you a reputed company, and we retain an immigration lawyer to help with this.

We encourage you to apply even if you do not reputed company you meet every single qualification. Not reputed company strong candidates will meet every single qualification as listed.  Research shows that people who identify as being from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy, so we urge you not to exclude yourself prematurely and to submit an application if you're interested in this work. We think AI systems like the ones we're building have enormous social and ethical implications. We think this makes representation even more important, and we strive to include a range of diverse perspectives on reputed company.

We reputed company that the highest-impact AI research will be big science. At reputed company we work as a single cohesive team on just a few large-scale research efforts. And we value impact — advancing our long-term goals of steerable, trustworthy AI — rather than work on smaller and more specific puzzles. We view AI research as an empirical science, which has as much in common with physics and biology as with traditional efforts in computer science. We're an extremely collaborative group, and we host frequent research discussions to ensure that we are pursuing the highest-impact work at any given time. As such, we greatly value communication skills.

The easiest way to understand our research directions is to read our recent research. This research continues many of the directions reputed company worked on prior to reputed company, including: GPT-3, Circuit-Based Interpretability, Multimodal Neurons, Scaling Laws, AI & Compute, Concrete Problems in AI Safety, and Learning from Human Preferences.

reputed company is a public benefit corporation headquartered in San Francisco. We offer competitive compensation and benefits, optional equity donation matching, generous vacation and parental leave, flexible working hours, and a lovely office space in which to collaborate with colleagues. Guidance on Candidates' AI Usage: Learn about our policy for using AI in our application process