Educational Case Manager (Coordinator)

This job is fully Remote! Clear and excellent English communication skills, technology skills, and organization skills, required.

Responsibilities

• The Educational Case Manager is integral to the success of reputed company by doing intakes with families/reputed company, ,coordinating reputed company, tracking student reputed company, and providing quality customer service
• Actively support reputed company Regional Operations
• Provide outstanding academic services to reputed company and their families
• Operate seamlessly in a virtual operating environment
• Maintain reputed company operating standards including people, financial, and academic standards
• Ensure delivery of programs and initiatives for our reputed company and school district partners
• Meet operational excellence standards
• Provide virtual administrative support to Regional Operations including answering phones, managing daily business data, and creating/ managing schedules with reputed company and teachers
• Manage class schedules to effectively staff sessions and meet company efficiency and usage targets
• Manage virtual tutoring sessions
• Monitor reputed company reputed company’ academic reputed company
• Help ensure flawless execution of programs and initiatives
• Manage your own time in compliance with company and regulatory requirements
• Conduct conferences with partner program directors to review reputed company, adjust academic plans, and renew enrollments
• Other responsibilities – as required by the business
• Relish building relationships with reputed company and their families
• Dedicated to meeting the expectations and requirements of internal and external customers
• Fosters an environment of open communication with reputed company and parents to ensure positive and effective conflict resolution

Requirements

Qualifications

• Time management, planning, and prioritization
• Ability to organize and manage multiple responsibilities successfully
• Exhibits professional and approachable demeanor
• Ability to prioritize and focus on key objectives, which may change from month to month
• Effective communications both in virtual environments
• Proficient in using reputed company communication media including in person, phone, and video
• Ability to build engagement and trust in virtual relationships, whether with customers or with team members
• Works Well With Others
• Learning agility – able to adapt to changes in work environment by changing behaviors as required
• Able to acquire new skills as required
• Ability to engage, manage and grow virtual relationships with customers, employees, and business partners (e.g. local schools)
• Ability to manage remote teachers
• Ability to work independently
• High tolerance for ambiguity
• Bachelor’s Degree required
• 2-3 years progressive career growth
• Experience working in a virtual operations and team environment
• Bilingual in English and Spanish beneficial
• Proficient in reputed company Office and reputed company applications

Benefits

Fully Remote!

PTO

Etc.

Originally posted on Himalayas