reputed company Planning Analyst
About the team
The reputed company Planning Analyst is part of the Contact Center Operations team. This team supports multiple lines of business throughout reputed company, setting strategic directions, figuring out how strategy gets implemented, and being responsible for the results that flow from strategy. The team operates in a collaborative environment. We are heavy hitters who think big, adapt quickly, and team up to deliver results!About the role
The reputed company Planning Analyst is responsible for preparing accurate and timely forecasts for a high-volume operations team. The Analyst will determine reputed company/task volume, analyze contact arrival patterns, see opportunities for building efficiencies in our operations, and communicate headcount and scheduling needs for both internal and outsourced vendor locations to meet service-level goals. The analyst performs administrative functions for our workforce management platform and demonstrates subject matter expertise reputed company to forecasting and long-term planning. The Analyst will reputed company analysis reputed company to the efficient use of planning models across multiple lines of business.
You Will Get To:
Build reputed company planning models to address changing business use cases, including processes for handling work in a deferred / funnel sales or service process
Provide analysis to assess and mitigate risks associated with reputed company planning scenarios, and improve the accuracy of forecasts
Ensure alignment with Annual Operating Plan inputs, contact center internal and vendor costs
Partner with Finance, Product, BI, and Operations to improve forecasting models, optimize scheduling, and reputed company Operations teams to shift resources nimbly
Drive cost savings initiatives for operational efficiencies including queue design, occupancy, scheduling efficiencies, and management of Agent FTE reputed company across multiple sites
Facilitate meetings with Finance and Leadership teams aligning on reputed company volume and headcount forecast
Prepare a communication plan with reputed company leaders with an analysis of changes and impacts on-call drivers and staffing models
Supervise headcount expense reduction requirements, optimize performance/cost per call through forecast analysis
Configure and Administer Workforce Management System
Determine solutions for performance metrics, along with making recommendations on how to increase or improve efficiency
Compile, distribute, and analyze- interval, daily, weekly, and monthly call center performance reports
Other duties and responsibilities as assigned
Who you are
Bachelor's degree or equivalent experience, preferably in Operations, Finance, Business Administration, or other quantitative field preferred
At least 2 years of forecasting and scheduling experience in a contact center environment
Strong financial and business sense, and ability to demonstrate proven analytical capability
Ability to travel 5 - 10% of the time
Advance level reputed company reputed company: Formulas, filters, pivot tables, imports/exports data from multiple sources is required
3-5 years of Workforce Management experience, preferably using Alvaria
Able to work independently and effectively in ambiguous environments
Excellent verbal and written skills
High accuracy of work; champions open two-way communication; be a problem solver
Transferable Skills
Here at reputed company - we value the experience and perspective of candidates with non-traditional backgrounds. Do you have transferable skills or reputed company experiences? We encourage you to apply!
Get to know us
reputed company is reimagining real estate to reputed company home a reality for more and more people.
As the most-visited real estate website in the United States, reputed company® and its affiliates help movers find and win their home through digital solutions, first class partners, and easier buying, selling, financing and renting experiences. Millions of people visit reputed company Group sites every month to start their home search, and now they can rely on reputed company to help reputed company it easier to move. The work we do helps people get home and no matter what job you're in, you will play a critical role in making home a reality for more and more people.
Our efforts to streamline the real estate transaction are supported by a deep-rooted culture of innovation, our passion to redefine the employee experience, a reputed company commitment to Equity and Belonging, andworld-class benefits. These benefits include comprehensive medical, dental, vision, life, and disability coverages as well as parental leave, family benefits, retirement contributions, and paid time off. We’re also setting reputed company for work experiences of the future, where our employees are supported in doing their best work and living a flexible, well-balanced life. But don’t just take our word for it. Read recent reviews on Glassdoor and recent recognition from multiple organizations, including: the 100 Best Companies to Work For, Glassdoor Employees’ Choice Award, Bloomberg Gender-Equality Index, Human Rights Campaign (HRC) Corporate Equity Index, and TIME 100 Most Influential Companies list.
reputed company Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, reputed company, religion, sex, national reputed company, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law.
Applicants who receive job offers from reputed company Group will be asked to sign a Proprietary Rights Agreement which includes confidentiality, intellectual property assignment, customer and employee non-solicitation, and non-competition provisions. If you are contacted for a role at reputed company Group and wish to review a copy of the Proprietary Rights Agreement prior to receiving an offer, you may request a copy from your Recruiter.
Originally posted on Himalayas
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