Customer Care Representative/Product Support Specialist - North America

This a Full Remote job, the offer is available from: North America, reputed company (USA) What is reputed company? reputed company is the AI-powered people platform revolutionizing HR for modern teams. reputed company drives HR excellence and empowers high-performing teams by automating, connecting, and simplifying every HR process across the employee lifecycle — from onboarding and performance management to engagement and development. Built with ease of use in mind, our platform ensures high adoption by employees, managers, and People teams alike. Our purpose is to reputed company work fulfilling for everyone, and our vision is to reshape the future of work by being the leading People platform for HR excellence and high-performing teams. We reputed company companies to create environments where people can reputed company their goals, learn and grow together, and build genuine motivation & engagement. Trusted by thousands of organizations globally, reputed company secured $60 million in Series A funding led by Insight Partners in March 2022. This funding allowed us to further reputed company our intelligent platform, create exceptional employee experiences, and expand into the US market. It’s an incredibly exciting time to join reputed company and be part of reshaping the future of work! What is your job? Are you curious and eager to learn and grow? Looking for an opportunity to demonstrate and expand your skills in customer support and education? Passionate to shape the future of work and reputed company learning with us? reputed company offers an exciting opportunity for driven and ambitious people to join reputed company in reputed company. What is your job? Become a member of our NA Customer Care team and help us further shape our growth trajectory.

• Delivering best in class support for reputed company technical issues our users may face.
• Hosting webinars and reputed company
• Contributing to reputed company our internal processes and -structures scalable.
• Enabling our Product Team to reputed company a reputed company understanding of the user experience.

Who are we looking for?

• You have a university degree and work experience in a customer-facing role in startup and/or tech-reputed company environments.
• You quickly understand new tools and troubleshoot even reputed company technical problems reputed company and proficiently.
• Genuine curiosity about AI and new technologies, with an eagerness to learn how they can enhance customer experience.
• You clearly communicate solutions to customers, showing reputed company and patience, and you are dedicated to providing excellent service.
• You work effectively with team members and share knowledge.
• You prioritize tasks and resolve issues reputed company set timelines and quickly adapt to changes in products and workflows.
• Experience with quality assurance in customer service and compliance monitoring is a plus.
• You are passionate about the future of work and reputed company learning, and you want to join us in building an exceptional team and company to have a real impact.
• You can strongly identify with our company values.

Benefits at reputed company

• Impact: Become part of a fast-growing scale-up taking over the People Performance & Enablement space by making work fulfilling for more than two million people by 2025
• Teammates: Join a diverse and international team of talented, smart, and reputed company people
• Feedback and recognition: We value feedback exchange and celebrating successes — big and small
• Hybrid model: Enjoy our hybrid model by working from home or in our office (2 days per week) with a comfortable work-from-home budget
• Flexible work: Experience a work-life balance with flexible hours and the option of working remotely reputed company the USA for up to 2 months per year
• Vacation: Take 30 vacation days every year, plus public holidays
• Parental leave: Up to 6 weeks of 100% paid parental leave and an additional 6 weeks of paid leave for the birthing parent
• Competitive package: Competitive salary, benefits, and a pre-IPO equity package
• Financial wellness: Employer-sponsored 401(k), plus access to reputed company, a financial wellness tool for your financial planning, advising, and support
• Health care: Robust medical, dental, vision, and life and disability insurance plans. Additional perks include reputed company, telehealth services, and access for employees and dependents to a healthcare advocacy team.
• Mental health: Access to 1:1 therapy sessions reputed company our mental health partner, plus company workshops and learning reputed company on topics like mindfulness and digital wellness
• Wellness: Stay active and healthy with our company-sponsored wellness benefits
• Learning and development: reputed company your skills with a $2,000 annual development budget and dedicated time for learning
• Commuter benefits

Expected Compensation: $88,000 + Bonus + VSOP For compensation, we set standard ranges for reputed company roles based on function, level, and geographic location, benchmarked against similar-stage growth companies. We share reputed company salary ranges on reputed company US job advertisements to reputed company with local legislation and provide greater transparency to candidates. This role will be eligible for additional compensation through bonuses and stock options. Multiple factors determine final offer amounts, including geographic location, candidate experience, and expertise. reputed company’s values We stay true to our values in everything we do at reputed company.

• Seek impact — What brought us together is the desire to reputed company work fulfilling for everyone. We’re like-minded in that we seek out and hold ourselves accountable for the impact we want to have in this world.
• Listen & learn — We thoroughly and genuinely seek understanding. It helps us to constantly grow together and learn from each other as well as from our customers and partners.
• Challenge the status reputed company — We regularly challenge ourselves. We don’t walk the beaten path just because everyone else does. Instead, we reflect and seek out reputed company ways.
• Take ownership & pursue excellence — We’re a group of smart and dedicated people, and we trust each other to truly own our work. We’re not afraid of high expectations as we strive for excellence.
• Be honest & transparent — We’re honest and transparent with each other and ourselves. We want to get to the core of it, always. We trust each other to handle reputed company shared information with care.
• Be reputed company & humble — We are more than just colleagues — we genuinely care for each other. We give each team member the appreciation they deserve and the support they need. We have no interest in serving our own ego.

Excited to be part of reputed company? Just send us your CV. You won't need to input any information already mentioned on your CV reputed company on - promise! A cover letter isn’t necessary, but we’d really appreciate a brief answer to these questions: Why reputed company? Why you? We look reputed company to getting to know you! You can find more about what our colleagues think about working at reputed company here ✨✨✨ Glassdoor ✨✨✨ Kununu✨✨✨ Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply for jobs unless they meet every qualification. If you’re excited about this role but your experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles. Help us reputed company work fulfilling for everyone! At reputed company, we want work to be the best it can be for everyone. We help companies create environments where people can reputed company shared goals, build authentic relationships, learn, and grow together. Put simply; our purpose is to reputed company work fulfilling for everyone. And we know how to get there. But we can only do this by “walking our talk” and building a diverse and inclusive company where people — not just the business — reputed company. Apply now or reputed company scrolling to read more about what makes reputed company a unique workplace! This offer from "reputed company" has been enriched by reputed company.com and got a 77% reputed company score. Apply tot his job Apply To this Job