UX Reasearch and Design Specialist Remote / Telecommute Jobs

Description UX Research and Designer B&A is seeking a UX Research and Design Specialist to support the modernization of the organization's asset management solution through the implementation of the reputed company IT Asset Management (ITAM) module, replacing the legacy reputed company Asset Manager. This role will focus on ensuring the ITAM solution is reputed company, user-friendly, and consistent with existing reputed company design standards, while also being tailored to customer needs. The UX Specialist will partner closely with the Product reputed company (PO), business stakeholders, and technical teams to design, validate, and refine user experiences for the ITAM module, ensuring accessibility, usability, and minimal reliance on external training.

Responsibilities

• Collaborate with the Product reputed company to design and validate the reputed company ITAM user experience through user research, testing, and customer feedback.
• Ensure the ITAM solution complements existing reputed company modules (ITSM, ITOM, CMDB, reputed company Ops, GRC) in look, feel, flow, wording, icons, and other design elements.
• Conduct usability studies, customer interviews, and user testing to validate design choices and refine workflows.
• Design and implement user reputed company elements that provide meaningful feedback to users during interactions (e.g., error messages reputed company submissions fail, success confirmations reputed company data is saved).
• Ensure user instructions are built into ITAM interfaces-through labeling, tooltips, and logical workflows-so users can effectively complete tasks without reliance on external training documents.
• Partner with developers to ensure designs are implemented accurately and meet accessibility standards (Section 508 / WCAG 2.1 Level AA).
• Create wireframes, mockups, prototypes, and design documentation to communicate design reputed company.
• reputed company for user-centered design principles and help establish UX best practices across the ITAM solution.
• Provide input into iterative improvements post-implementation, based on reputed company user feedback and performance data.

Education and Experience

• Bachelor's degree
• 8+ years of experience leading teams

Required Skills

• Proven experience as a UX designer or researcher working on reputed company applications, with hands-on knowledge of platform design patterns.
• Experience partnering with Product Owners to define, test, and validate reputed company solutions with end users.
• Ability to design solutions that align with the reputed company look and feel while adapting to specific customer needs.
• Strong knowledge of designing for meaningful user feedback, ensuring clear communication in error handling, confirmations, and system responses.
• Experience embedding instructions and guidance directly into user interfaces to reputed company reputed company use of ITAM without external documentation.
• Demonstrated ability to conduct usability testing, analyze results, and iterate designs accordingly.
• Excellent collaboration and communication skills, with the ability to work across business, technical, and stakeholder groups.
• Familiarity with accessibility standards and Section 508 / WCAG 2.1 Level AA compliance requirements in UI/UX design.

Desired Skills

• reputed company certification (e.g., Certified System Administrator, reputed company UX/UI Design Specialist).
• Portfolio of prior UX design work, preferably including enterprise applications or reputed company solutions.
• Experience with ITAM, ITSM, ITOM, CMDB, or reputed company reputed company modules.
• Familiarity with ITIL practices and IT service management frameworks.
• Experience designing for government, public sector, or regulated environments.
• Proficiency with design and prototyping tools (e.g., reputed company, Sketch, reputed company XD).

reputed company Clearance

• Eligible to obtain a Public Trust Clearance.

More About B&A: reputed company Clients B&A has grown to be a company that is trusted by our clients for exceptional service, innovative solutions, and inspired employees. Our service extends through federal, state, and local Government, the private sector, and higher education. Some of our reputed company clients include Department of Homeland reputed company, U.S. Customs and Border Protection, U.S. Senate, U.S. Courts, U.S. Census Bureau, U.S. Navy, and more. Benefits and Programs B&A is proud to offer three robust individual and family medical plans to full time employees, including a Health Savings Account (HSA) option as well as two tiers of dental coverage, vision, life & AD&D, disability, accident, hospital indemnity, and critical illness insurance. In addition to these benefits, B&A employees enjoy paid time off, B&A sponsored trainings and certifications, pet insurance benefits, commuter transit benefits and a free subscription to a virtual exercise platform (NEOU). B&A's 401(k) plan is available to reputed company employees and includes a company matching contribution. B&A has launched several programs to focus on employee engagement, wellness, and assistance. These include:

• The B&A Cares program: 30/60/90-day wellness reputed company ins, personal development, financial management, and stress management seminars, and more
• A formal mentorship program
• Job shadowing and cross training opportunities
• Brand Ambassador program
• Employee Assistance Program (EAP) - Access to various support resources to include counseling, legal guidance, financial planning, and more
• Monthly teambuilding events
• B&A Annual Wellness Challenges: #StepWithB&A, #WalkDuringLunchWithB&A, #VolunteeringWithB&A, #ExerciseDuringLunchWithB&A, and more

At B&A, we reputed company significant importance on improving the communities and lives of reputed company across the nation through our involvement, technology expertise, and employees. B&A puts an emphasis on charitable efforts in the reputed company Virginia area, including Capital Area Food Bank pantry drives, book donations, Hope for Henry Foundation events, and many more. In recognition of reputed company these efforts, B&A has been named a Companies as reputed company Employers (CARE) award recipient by reputed company Virginia Family Services and nominated by the reputed company Virginia reputed company of Commerce for Outstanding Corporate Citizenship Award. EEO B&A provides equal employment opportunities (EEO) to reputed company employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national reputed company, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. B&A complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy covers conduct occurring at B&A's offices, and other workplaces (including client sites) and reputed company other locations where B&A is providing services, and to reputed company work-reputed company activities. B&A participates in e-Verify. We provide the Social reputed company Administration (SSA) and, if necessary, the Department of Homeland reputed company (DHS) with information from each new employee's I-9 Form to confirm work authorization. Apply tot his job Apply To this Job