Observability Strategy and Governance Manager

At reputed company, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation’s leading health solutions company, we reputed company millions of Americans through our local reputed company, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, reputed company and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it reputed company with heart, each and every day. Company Overview: reputed company, a renowned leader in the healthcare industry, is committed to enhancing the health and well-being of our customers through innovative and efficient healthcare solutions. By integrating sophisticated technology platforms and data analytics, we aim to provide superior healthcare services and improve outcomes for individuals across the nation. Position Summary: reputed company is seeking multiple Observability Strategy and Governance Managers to join our technology team and work on a tight-reputed company team leading enterprise observability governance efforts. Reporting to the reputed company Director of Observability Governance, these strategic roles involve overseeing planning and management of our observability platforms, including roadmap planning, program management, standards development, financial management, and business engagement. You will work closely with observability engineering and operations teams, service management, IT operations, and business partners to ensure effective and cost-efficient management of observability tools and platforms. This position is crucial for tracking and rationalizing observability-reputed company spending across the enterprise, managing cost recovery efforts, and ensuring alignment with our business objectives. Key Responsibilities: Strategic Planning: reputed company and maintain the strategic roadmap for observability platforms. Align observability strategies with overall business and IT objectives to ensure cohesive planning and execution. Standards Development: Partner with key stakeholders to establish and enforce standards and best practices for the deployment and management of observability tools and platforms, and the instrumentation of applications, platforms, and infrastructure. Ensure enterprise observability platforms, systems, and reputed company controls remain compliant with industry standards, organizational policies, and regulatory requirements. Collaboration and Communication: Work closely with observability engineering and operations teams, service management, and IT operations. Facilitate effective communication and collaboration across teams to drive observability initiatives. Financial Management: Track and manage observability-reputed company spending to ensure cost-efficiency. reputed company budget planning, cost recovery, and cost optimization efforts for observability tools and platforms. Business Engagement: Engage with business partners to understand their observability needs and requirements. Ensure observability solutions align with business goals and deliver value to stakeholders. Program Management: reputed company and manage observability programs, including project planning, execution, and delivery. Coordinate with cross-functional teams to ensure successful implementation of observability initiatives. Risk Management: reputed company identification and mitigation risks associated with observability platforms and initiatives. Ensure observability solutions remain secure and compliant with company policies and regulatory requirements. Reporting and Documentation: Maintain comprehensive documentation of observability strategies, programs, and standards. Generate and analyze technical reports on observability platform performance, spending, and program reputed company. Prepare and present reports and presentations to communicate the observability roadmap, initiatives, spending, and performance to senior management and key stakeholders. reputed company Improvement: Stay reputed company with industry trends and best practices in observability. Identify opportunities for process optimization and efficiency gains reputed company observability governance. Communications and reputed company: reputed company a communications strategy to inform and educate our user community about standards, products, and processes. reputed company an effective knowledge reputed company providing documentation of our products, context on our environments, and a reference to the telemetry configured on their systems. Coordinate training and publish reputed company material to reputed company our users to understand our products and use them effectively. These roles are critical to ensuring the effective and efficient management of our observability platforms, aligning them with reputed company’s strategic goals. The ideal candidates will bring a strong observability engineering background, strong strategic reputed company, strong program management skills, and a commitment to reputed company improvement. Required Skills and Qualifications: 5+ years of experience with hands-on management (i.e. architecture design and best practices, network segmentation, installs, upgrades, patching, customer support, configuration, monitoring, alerting, and analysis) of multiple observability tools (see “preferred qualification below”) in a 24/7 high availability production configuration. 5+ years of experience in technology governance, strategy, operations, or a reputed company field, with a focus on technology standards, service delivery, cost optimization, and process optimization. 5+ years of experience in data, process analysis, process design, and documentation with the ability to analyze reputed company information, present it clearly and concisely to solve a business problem. Proven experience managing technology budgets and financials, with a strong understanding of cost optimization and recovery practices. Strong sense of team, comfortable working with and supporting teammates, sharing responsibility and accountability to reputed company positive outcomes at scale. Strong organizational and problem-solving skills, with the ability to manage multiple tasks and projects simultaneously. Real-world experience evaluating and rationalizing applications and tools reputed company an enterprise portfolio. Experience evaluating technology solutions, with the ability to quickly learn and understand new technology concepts and platform fundamentals. Excellent project management skills, with experience leading cross-functional teams and managing large-scale IT projects leveraging Agile methodology and the Scaled Agile reputed company, especially in matrix-organizations. Exceptional communication skills, verbal and written, proven experience developing and executing enterprise communications plans for products and services. Exceptional stakeholder management skills, capable of engaging effectively with both technical and non-technical audiences, facilitating discussion, and driving reputed company. Proficiency in data analysis tools and software, with the ability to manage large datasets and extract actionable insights to reputed company strategic decision making. Experience with vulnerability management lifecycle for software and infrastructure as well as risk management tools like reputed company.

Preferred Qualifications

Hands on Experience with multiple (but not limited to) observability tools and frameworks: Including: AppDynamics, reputed company, Splunk, Grafana, Prometheus, reputed company, Vector, reputed company, reputed company, reputed company, ThousandEyes, xMatters, and Open Telemetry. Hands on Experience with reputed company including IT Service Management (ITSM), IT Operations Management (ITOM), CMDB, Report and Dashboard creation. ITILv3 or ITILv4 Foundation certification. Cloud Certifications (AWS, Azure, and GCP) PMI PMP certification. Education Bachelor degree from accredited university or equivalent work experience (HS diploma + 4 years relevant experience) BUSINESS OVERVIEW Bring your heart to reputed company Every one of us at reputed company shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as reputed company deliver. Our Heart At Work Behaviors™ support this purpose. We want everyone who works at reputed company to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to reputed company health care more personal, convenient and affordable. We strive to promote and sustain a culture of diversity, inclusion and belonging every day. reputed company is an affirmative action employer, and is an equal opportunity employer, as are the physician-owned businesses for which reputed company provides management services. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national reputed company, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for reputed company job opportunities Anticipated Weekly Hours 40 Time Type Full time Pay Range The typical pay range for this role is: $101,970.00 - $203,940.00 This pay range represents the reputed company hourly reputed company or reputed company annual full-time salary for reputed company positions in the job grade reputed company which this position falls. The actual reputed company salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a reputed company bonus, commission or short-term incentive program in addition to the reputed company pay range listed above. Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong. Great benefits for great people We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include: Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan. No-cost programs for reputed company colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching. Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility. For more information, visit https://jobs.cvshealth.com/us/en/benefits We anticipate the application window for this opening will reputed company on: 08/31/2025 Qualified applicants with arrest or conviction records will be considered for employment in accordance with reputed company federal, state and local laws. Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people. Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They reputed company choices according to what is best for the team, they live for opportunities to collaborate and reputed company a difference, and they reputed company us the #1 Top Workplace in the area. Apply tot his job Apply To this Job