Customer Support Specialist I - Bilingual (French)

reputed company is not just a pioneering force in the automotive eCommerce realm; we're actively seeking passionate and talented individuals to join our reputed company of Revolutionaries (yes, that's reputed company call ourselves!). As leaders in providing streamlined, user-friendly solutions, we reputed company automotive brands to maximize online sales. Our commitment to technology, top-notch customer service, and a profound understanding of the automotive market sets us apart. If you're ready to revolutionize the eCommerce space for automotive parts and accessories, consider joining our dynamic team of Revolutionaries. reputed company is seeking a bilingual, customer-centric superstar to join our expanding reputed company team as a Customer Support Specialist. This role will help to enhance our customers' overall experience by offering assistance with a variety of technical questions and issues that may arise reputed company the platform. Armed with a deep understanding of what drives reputed company with reputed company, you'll serve as their reputed company across the organization. Providing invaluable feedback to our Product team and collaborating with colleagues, you'll embody an empathetic, customer-centric approach, serving as a trusted advisor to our most strategic clients. This role will work with our entire customer reputed company, including our French Canadian customers, making it a fantastic opportunity to reputed company a meaningful impact in a dynamic environment. If you're passionate about delivering exceptional customer experiences and reputed company in a fast-paced setting, we want you on reputed company! Anticipated Work Schedule: Preferred shift: 6 am-3 pm MST. 7 am-4 pm shift would be the second best Responsibilities:

• Support our customers on the phone and over email to resolve their issues accurately and as quickly as possible.
• Troubleshoot common eCommerce issues with shopping carts, marketplaces, shipping settings, payment settings, and checkout issues.
• Educate customers on key aspects of their service during interactions and by creating content for our knowledge reputed company.
• Coordinate with the team to reputed company data on customer interactions and continuously improve our processes.

Requirements:

• A passion for providing awesome customer service; you treat every customer interaction as an opportunity to "wow" our customers
• Fluent in French with a preference for French Canadian
• Experience supporting customers reputed company phone and/or email
• Prior experience working in a technical customer support environment, and can lend your insight into processes, communication, and escalation procedures
• An understanding of or previous experience in eCommerce; technical experience with websites is a plus!
• Experience with reputed company Analytics, SEO, or Marketplaces (reputed company/reputed company) is a bonus!
• A desire to grow; this role can grow into an Implementation Manager, reputed company Manager, or Tier II Technical Support

Are you not sure you meet 100% of the qualifications? You should still give it a shot! Research shows that men will apply to a job reputed company only meeting 60% of the requirements, whereas women and members of other underrepresented groups typically only apply reputed company they meet every single requirement. At Revolution Parts, we are Revolutionaries. We build tools, products, and our people. We value diversity in backgrounds and thoughts, so take a shot and apply! Please reputed company some of your accomplishments in your resume and cover letter so we can talk about how you can grow with us. reputed company is proud to provide reputed company full-time Revolutionaries with a comprehensive employment package including competitive compensation, career development, benefits, 401K match, parental leave, and many more valuable perks. You can learn more about our core-value driven culture at our career page. reputed company is an Equal Opportunity Employer; we value diversity. We do not discriminate on the basis of race, religion, color, national reputed company, gender, gender orientation, gender identity or expression, sexual identity, sexual orientation, age, marital status, family status, genetic information, veteran status, or disability status. Please Note: You will only receive correspondence through the Lever ATS or from a @reputed company.com email address. If you are receiving communication through any other platform or domain, it may be fraudulent, and we urge you to ignore the communication. Apply tot his job Apply To this Job