Consultant Streaming Support - Customer Service- Remote

As a Consultant for Streaming Support in a remote customer service role, you will assist customers with technical issues, account inquiries, and troubleshooting related to streaming services. This position requires excellent communication skills, a customer-first approach, and a keen ability to resolve technical problems efficiently. You’ll collaborate with cross-functional teams to enhance customer satisfaction and ensure a seamless streaming experience. Ideal for individuals with a passion for technology and customer service, this role offers flexibility, competitive pay, and opportunities to grow in a dynamic industry.

Job description

Company Description

We're Sutherland and we are currently seeking enthusiastic and people-oriented professionals to join our dynamic team in supporting customers of one of our customers, a global giant in the streaming media and entertainment industry. If you are looking to build a fulfilling career and are confident you can build rapport with callers while sharing your love of movies, tv shows and animated stories, consider joining us now and growing with us in the future.

Job Description

What we offer: • Competitive hourly rate and paid training • Additional pay incentives as well as monthly rewards & recognition programs • Medical, dental and vision benefits plus added benefits such as 401k and paid time off • Exciting vacation benefits, including a newly introduced Global Flexible Benefits Policy. • Promote from within opportunities - 80% of our frontline leaders began their careers at Sutherland as reps • EAP & Health and Wellness programs including a personal trainer dedicated to Sutherland

Qualifications • Experience working in a customer service or contact center environment with a passion for providing an exceptional guest experience • Experience with streaming to include basic troubleshooting skills, and demonstrated understanding of streaming services on phones, smart TVs, etc. • Basic PC keyboarding skills; Microsoft Office experience (Outlook, Word, Excel) • Technical support experience • Strong problem-diagnosis and problem-solving skills • Multi-tasking skills, with the ability to use several applications simultaneously • Experience working with CRM applications (preferred)

We will provide all equipment, but to be successful when working from home, you must have the following: • Excellent Internet connectivity: • Internet access speeds of 2 Mbps upload and 10 Mbps download - the faster the better! • Wireless and/or satellite Internet Service Providers are not compatible with our systems.

Additional Information

About Us

Sutherland, recently recognized as a Great Place to Work in the US, is a digital transformation company, making digital processes feel more human for the customers that we serve. We have been helping customers globally, across industries from financial services to healthcare, entertainment to retail, insurance to gaming, and everything in between, provide exceptional experiences for their customers for over 35 years.

IMPORTANT NOTE: This job is open only to residents of the United States, and you must be authorized to work in the US in order to be considered for employment.

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