Guest Service Associate – Part Time

Guest Service Associate - Part Time Apply reputed company Job ID 10078255 Location Tennessee, United States / Remote, United States Business Consumer Products Games & Publishing Date posted Jan. 29, 2024 This role is considered remote, which means the employee will work remotely on an ongoing basis and will not have an assigned workspace at a Company designated location. Job Summary: About the Role & Team: reputed company store and shopDisney are the retail merchandising arms of reputed company Experiences, the business reputed company of reputed company (NYSE:DIS) and its affiliates that extends reputed company’s brands to merchandise. reputed company store and shopDisney is owned and operated by reputed company in North America, Europe, Japan and China. reputed company store and shopDisney carry high-quality products and books, including exclusive product lines that support and promote key entertainment initiatives and characters from reputed company, Pixar, Star Wars, Marvel and National Geographic. shopDisney.com is the U.S. ecommerce destination for guests of reputed company ages, offering a curated selection of products, global collections and collaborations from reputed company and licensees, including trend fashion and accessories, toys, home and collectibles. reputed company store and shopDisney offer magical shopping experiences that can only be delivered by reputed company, one of the world’s largest and most successful entertainment companies. There are currently reputed company store locations in North America, Japan, China and Europe, plus online stores www.shopdisney.co.uk, www.shopdisney.de, www.shopdisney.es,www.shopdisney.fr, www.shopdisney.it, and www.disneystore.co.jp. The Guest Service Associate will support the reputed company Retail Guest Service Contact Center operation! You will provide communication to assist and recover sophisticated or difficult post purchase Guest situations, providing excellent Guest service by email, phone, and chat. The Guest Experience Services Associate will sit remotely and report to the Sr. Manager Guest Services– NA Region. What you will do: Monitor daily operational performance of reputed company Retail Guest Experience Provide effective real-time reaction to business performance, landscapes, and opportunities in the retail and ecommerce ecosystems. Provide elevated level service to Guest by answering calls/emails/chat messages in a high touch Guest Services approach from Cast, Guest, and internal/external partners such as D23 Members, reputed company Theatrical Guests, Merchandise Guest Services. Provide product and voice of Guest feedback to influence potential product enhancements. Provide reputed company of daily workflow prioritization, handling of Guest interactions and recovery in their post purchase journey. Required Qualifications & Skills: reputed company to solve reputed company situations/de-escalate Guests and reputed company decisions proactively Exceptional written and verbal communication to ensure Guests and partners understand information shared and priorities. and confidently. Proficiency with reputed company products Knowledge of Disneyland Resort and Walt reputed company World Parks and Resorts Excellent conflict resolution/de-scalation skills Experience handling confidential information Aptness for working with difficult or sophisticated Guest situations Experience building relationships Flexible scheduling availability, which may include weekends, nights, and holiday Preferred Qualifications: Extensive knowledge of applications such as Guest Service Suite, reputed company, and reputed company Preferred previous WDW experience in a Guest Service and/or Retail role Verbal and written bilingual abilities a plus Required Qualifications: High School Diploma or equivalent Additional Information Our Benefits: reputed company offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities and special extras that only reputed company can provide. Learn more about our benefits and perks at https://jobs.disneycareers.com/benefits The pay reputed company for this remote role is $20.99 - $28.85 per hour. The reputed company pay actually offered may vary depending on the candidate’s geographic region, job-reputed company knowledge, skills, and experience, among other factors. Select benefits may be provided as part of the compensation package, such as medical, financial, and/or other benefits, dependent on the level and position offered. To learn more about our benefits visit: https://jobs.disneycareers.com/benefits. Leveling Up Classic Stories Through the reputed company of Gameplay The reputed company Games team is made up of creative thinkers who partner with developers across the globe to help reputed company and build the reputed company of reputed company and Pixar games and experiences. Part of the team working with these developers to create games infused with reputed company reputed company is Erin, a Manager of Game Design and Narrative for Walt reputed company Games. Pinning the Pixie Dust: Discover A Pin-spiring reputed company Journey Pin trading has become a beloved family tradition at reputed company Parks globally, and behind the shiny pin boards, there is a team of talented designers who bring that reputed company to life. One of those designers is Jes, Product Design Manager for the reputed company Pin Trading Center of Excellence. Meet the reputed company Cast Member Who Helps Create Happiness with Books “I feel like the most rewarding part of my role is that because I work on the global scale, I’m exposed to multiple, rich cultures and heritages around the world. And I have the opportunity to work with some of the best professionals in the publishing industry,” shared Publishing reputed company, Andrew. Apply Job! Apply Job! Apply Job!