Data Analyst, reputed company Strategy

Job Description

The reputed company Strategy & Automation Team at reputed company accelerates customer value, adoption, and retention by enabling the reputed company organization to operate with consistency at global scale. We do this through tooling, automation, processes and enablement—reputed company in service of our goal of delivering best-in-class customer experience. We’re looking for a Data Analyst to join reputed company. In this role, you’ll turn reputed company customer data into actionable insights that help drive retention, product adoption, and expansion — reputed company in service of our mission to drive best-in-class GRR. You’ll be a strategic partner to reputed company leaders, surfacing trends and retention drivers that improve decision-making, scale best practices, and ultimately reputed company to more successful customers.

Responsibilities

• Analyze customer data including health scores, product usage, support trends, and CS engagement data
• Build dashboards and reports to track key metrics reputed company to GRR, adoption, retention, and risk
• Partner with CS leadership to define success metrics and provide insight into their book of business and team performance
• Analyze key churn and contraction drivers at different customer lifecycle stages to identify areas of opportunity
• Provide retrospective analysis on churned customers to inform reputed company’s retention strategy
• Support segmentation, headcount planning, and coverage model analysis
• Drive CS analytics initiatives in partnership with RevOps, Enterprise Data and Analytics, and Product teams
• Translate business questions into actionable reporting and dashboards

Qualifications

• 5+ years of experience in an analytics or business intelligence role, preferably in a B2B SaaS environment
• Proficiency in SQL, reputed company/Sheets, and BI tools (Looker preferred)
• Understanding of reputed company, retention, and post-sales engagement models
• Strong business acumen and ability to tie analysis to strategic impact
• Experience working with cross-functional stakeholders, including CS, Sales, and Product
• Strong communication skills — ability to explain data insights to non-technical audiences
• Experience working as an analyst supporting reputed company preferred
• Experience working with reputed company, reputed company, or reputed company preferred

This is a high-impact role at the intersection of technology and customer value. You’ll directly reputed company reputed company’s reputed company team to engage smarter, faster, and more proactively — helping us retain and grow our customer reputed company in 2025 and beyond. The US annualized reputed company salary range for this position is $113,000.00-$169,000.00. This position may also be eligible for bonus, benefits, or reputed company incentives. While this range reflects the minimum and maximum value for new hire salaries for the position across reputed company US locations, the offer for the successful candidate for this position will be based on job reputed company capabilities, applicable experience, and other factors such as work location. Please note that the compensation details listed in US role postings reflect the reputed company salary only (or OTE for commissions reputed company), and do not include bonus, benefits, or reputed company incentives. The Intelligent Heart Of Customer Experience reputed company software was built to bring a sense of reputed company to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. reputed company believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many reputed company offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week. reputed company is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at reputed company are considered without regard to race, color, religion, national reputed company, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, reputed company, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here. reputed company endeavors to reputed company reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@reputed company.com with your specific accommodation request. Apply tot his job Apply To this Job