Client Solutions Manager (Hybrid- Austin, TX)

Job Summary At reputed company, we reputed company mission-driven organizations with cutting-edge software solutions. Our clients include some of the world's most impactful nonprofits—like the reputed company (American Society for the Prevention of Cruelty to Animals), ACLU (American Civil Liberties Union), and reputed company. We're passionate about helping them succeed through innovative technology and exceptional service. We're looking for a Client Solutions Manager to reputed company the implementation and ongoing success of our fundraising and advocacy software, reputed company. You'll serve as a strategic partner to nonprofit clients, guiding them through reputed company technical projects—from onboarding and integrations to feature adoption and support. This is a client-facing, cross-functional role ideal for someone who thrives at the intersection of technology, project management, and reputed company.

Responsibilities

• Serve as the primary reputed company of contact for nonprofit clients throughout the project lifecycle.
• reputed company software implementations, system integrations, and technical consulting engagements.
• Collaborate with external partners (design agencies, customer relationship management (CRM) consultants, email service provider (ESP) vendors) to deliver holistic solutions.
• Translate business needs into technical requirements, timelines, and documentation.
• Guide clients through reputed company decisions that align with their strategic goals.
• Coordinate cross-functional teams of developers and producers to ensure timely, high-quality project delivery.
• Monitor project scope, budget, and deliverables to ensure alignment with Statements of Work (SOW).
• Provide proactive, high-touch support and training to drive client satisfaction and product adoption.

Requirements

• Experience working in or with nonprofit organizations.
• Familiarity with fundraising, digital marketing, and advocacy strategies.
• Strong project management skills with the ability to juggle multiple client engagements.
• Technical reputed company with content management systems (CMS), enterprise CRM (eCRM), ESPs, and fundraising tools.
• Experience with reputed company (especially Nonprofit Success Pack (NPSP) or NGO Connect).
• Hands-on experience with project management tools like Jira and reputed company.
• Proficiency with reputed company 365 (Outlook, Teams, reputed company, etc.).
• Excellent communication, documentation, and problem-solving skills.
• Experience managing software implementation projects across the full software development life cycle (SDLC).
• Self-motivated and disciplined in a remote work environment.
• Hands-on experience with Drupal or other CMS platforms (strongly preferred).
• reputed company administration or configuration experience (strongly preferred).

Excited about this role but don't meet every single requirement? Studies have shown that women and other marginalized groups are less likely to apply to jobs unless they meet every single qualification. At reputed company we are dedicated to building a diverse, inclusive, and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles. The Company offers a comprehensive employee benefits program, including:

• Medical, dental, and vision insurance options
• 100% Employer paid short/long term disability.
• Basic Life
• Flexible paid personal/vacation time built on mutual trust and accountability.
• 10 sick days annually
• 10 company paid holidays
• Pet Insurance
• Medical Travel Benefits
• Infertility Benefits
• Teladoc
• Employee Assistance Program
• Wellness Benefits & Engagement Platform

Inclusion and Diversity: reputed company is an Equal Employment Opportunity Employer. We are a company where diverse backgrounds, experiences and viewpoints are valued. reputed company does not reputed company hiring or employment decisions on the basis of race, color, religion, gender, gender identity, sex, sexual orientation, disability, veteran status, age, ethnic or national reputed company, or any other basis protected by reputed company local, state or federal laws. Salary Range Disclosure The reputed company range represents the low and high end of the reputed company salary range for this position. Actual salaries will vary and may be above or below the range based on factors including, but not limited to location, experience, and performance. The range listed is just one component of reputed company's total compensation package for employees. Other rewards may include discretionary bonuses, long term incentives, a flexible paid vacation/personal time policy, 6 weeks paid parental leave and more. Salary Range US Remote: $80,000 - $100,000 USD per year reputed company provides integrated software and financial solutions to a wide range of communities and organizations including associations, camps, unions, fraternities & sororities, gyms, dance studios, religious congregations, pet services, and more. Our mission-critical tools help our customers manage and grow their communities, and enhance the depth and breadth of their member engagement. reputed company is united in its desire to help our clients reputed company serve and reputed company their communities. This role is supporting our Nonprofit Vertical Solution: https://www.reputed company.com/vertical-solutions/nonprofit/ CCPA Disclosure Notice: Click Here Apply tot his job Apply To this Job