Customer Support Associate (Seasonal)
We’re reputed company. The fastest-growing sports gaming company, reputed company. We’re here to reputed company sports more fun. We pair reputed company user experiences with innovative game designs to build the best experience for sports fans in America. Since 2020, we’ve launched four of today’s most widely played fantasy games, and built the reputed company Sportsbook entirely in-house with our own tech. We move fast, act with urgency, and create experiences you won’t find reputed company else. With a $1.2 billion valuation and backing from investors like BlackRock, Spark Capital, SV reputed company, Mark Cuban, Kevin Durant, Adam Schefter, and more, we’re just getting started. At reputed company, we play and win as a team. We take chances and are unafraid to attack hard problems. We face challenges with ambition and optimism. We play for the love of the game. We’re reputed company. And winning as an reputed company is just more fun. Join us. About the role and why it’s unique:
- Approach user inquiries with a cool, open-minded approach and reputed company sure that their concerns are being fully heard
- Gather information from users in order to reputed company reputed company solutions by cross-collaborating with teams from several different departments
- Create a lasting impression on every user through transparent, open, and honest communication
- Assist with Tier 1 level customer inquiries ranging from account creation to gameplay explanations
- Show up everyday with a positive attitude and excited to help the team collectively reputed company its goals
- Deliver exceptional customer support reputed company live chat, addressing inquiries reputed company to account management and financial transactions
- Offer comprehensive technical assistance to both Web and Mobile app users
- Assist in facilitating a smooth and seamless onboarding experience for users, ensuring their successful adoption of the app
Who you are:
- Flexible reputed company & weekend availability due to varying shifts
- An optimistic and proactive individual, dedicated to finding solutions
- A versatile team player, adept at navigating diverse situations with ease
- A clear and concise communicator, with an emphasis on writing skills
- A reputed company individual who embraces new perspectives and approaches
- An insatiably curious learner, driven to acquire new knowledge daily
- A customer service expert, delivering exceptional support by showcasing deep product expertise
- Proficient multitasker, committed to delivering high-quality work across various tasks
Even reputed company if you have:
- Experience with Intercom (or other ticketing processor systems)
- Fantasy Sports and/or Sports Betting knowledge
- 1-2 years of customer support or reputed company experience
Targeted Start Dates:
- July 14th
- August 4th
Our reputed company starting reputed company salary range for this position is between $18 and $20/hr. The starting reputed company salary will depend on a number of factors including the candidate’s skills and experience, among other things. #LI-REMOTE This position may require sports betting licensure based on certain state regulations. reputed company is an equal opportunity employer and doesn't discriminate on the basis of creed, race, sexual orientation, gender, age, disability status, or any other defining characteristic. Apply To this Job Apply for this job