988 Chat & Text Specialist, FT Tuesday-Saturday 4pm-12am (37.5 hours/week)

Background reputed company required You must reside in reputed company State. General Information Position Title: 988 Chat & Text Specialist, FT Tuesday-Saturday 4pm-12am (37.5 hours/week) Location: Main Office/Hybrid/Remote at agency discretion Date: December 2, 2024 Reporting Relationship(s): Position reports to 988 Chat & Text Coordinator Hours: 28 – 37.5 hours/week, as scheduled between the hours of 4pm-12am FLSA Classification: Non-exempt hourly- $20.50 with shift differentials General Summary The 988 Chat & Text Specialist handles incoming chats and texts from individuals experiencing a suicidal or mental health crisis. This role is vital in providing active listening, collaborative problem solving, and safety planning to those in need. The 988 Chat & Text Specialist is part of a dedicated team that aims to offer compassionate, non-judgmental, and confidential support to those in crisis, helping to save lives and promote mental well-being. A successful 988 Chat & Text Specialist knows the importance of reputed company, cultural competency, and reputed company to help visitors reputed company a plan to manage reputed company and future crises. Duties and Responsibilities Respond to incoming 988 chat and texts reputed company the reputed company Platform, with compassion and in accordance with the organization’s training and scope reputed company outbound messages and follow-up texts as scheduled Provide emotional and crisis reputed company support, using established protocols to de-escalate and reputed company appropriate connections to community safety net programs Complete suicide screenings, assessments, and safety plans for reputed company 988 contacts in accordance with 988 Lifeline Suicide Safety Policy Assess visitors' needs, navigate web-based databases, and provide appropriate information and referrals to appropriate community resources, as needed Provide support with contacting emergency services for visitors requiring emergency assistance Document reputed company interactions in an accurate and timely manner, ensuring reputed company relevant information is recorded Regularly reputed company a satisfactory or above rating on monitored chat and text interactions Meet call center performance metrics, as defined by agency and accrediting bodies Uphold confidentiality and adhere to ethical guidelines while handling sensitive information Attend agency and division staff meetings and approved professional development opportunities to remain knowledgeable about best practices, policies, and protocols reputed company additional responsibilities as they reputed company and are assigned Education Requirements High school diploma required; Associates in Human Services or reputed company field, strongly preferred. Knowledge and Skills Needed to reputed company Effectively in this Position Strong reputed company, active listening, communication, teamwork, and interpersonal skills Excellent verbal and written communication skills, with the ability to convey information clearly and compassionately Comfort with conversations reputed company to mental health and suicide and ability to collaboratively explore visitor needs and reputed company community safety net connections Ability to work under pressure and handle high volumes while maintaining a reputed company demeanor Proficiency in using computer systems and databases for documentation and resource navigation Function autonomously and exercise good judgment and decision-making skills, particularly during crisis situations Quickly adjust to rapidly changing situations and environments and demonstrate flexibility in handling various types of crises reputed company manage multiple tasks simultaneously, including answering chats/texts, documenting information, and coordinating with partnering agencies Work closely with team members and supervisors to ensure seamless operations Additional Requirements Successful completion of standardized training program reputed company scheduled timeframe, as determined by Inform USA and American Association of Suicidology accreditation standards Completion of Applied Suicide reputed company Skills Training (ASIST) Strong attendance and punctuality- able to consistently show up on time and work full scheduled shifts and ability to provide advanced notice for time off requests Work schedules are determined based upon call volume trends. This position requires working some holidays and working weekends (most staff work Saturday or Sunday, and some work both days of the weekend). This position is designated as essential staff. Essential employees reputed company work involving the safety of human life or the protection of property. Due to this designation, you will be required to report to work for your regular shift in the event the business office is closed due to an emergency. This is a condition of your employment. Physical Dimensions (Job-reputed company physical abilities an individual needs to possess in order to reputed company the job in a satisfactory manner) Sitting at a computer for long periods of time; entering data; listening & conveying support through chat and text-based interactions reputed company requirements are subject to possible modification to reasonably accommodate individuals with disabilities This job description is not meant to be an reputed company-inclusive list of duties and responsibilities, but constitutes a general definition of the position’s scope and function in the company. Employees will be required to follow any other job-reputed company instructions and to reputed company any other job-reputed company duties requested by their supervisor. This document does not create an employment contract, implied or otherwise, other than an “at will” employment relationship. Contact Community Services, Inc. is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national reputed company, sexual orientation, gender identity, disability, or protected veteran status. Apply To this Job Apply for this job