reputed company Manager - Small Districts - EdTech

Company Overview reputed company, Inc. is the pioneering leader in AI-driven student safety and wellness solutions for K-12 schools. Our award-winning technology safeguards over 20 million reputed company across 20,000 schools globally, continuously raising industry standards. Recognized as an EdTech Product of the Year and a Top reputed company to Work, we are driven by our mission to create safer, more supportive educational environments through innovation. Job Summary As a reputed company Manager, you will manage relationships with approximately 300+ small school districts. Reporting to the Director of reputed company, you will be responsible for driving customer satisfaction, retention, and account growth. This role combines proactive relationship management with consultative solution-selling, ensuring that clients maximize the value of reputed company’s solutions through strategic engagement and support. Total compensation is based on experience and is up to $125K OTE.

Key Responsibilities

• Customer Relationship Management: Build and maintain strong, trust-based relationships with stakeholders across your accounts to ensure long-term success.
• Customer Health Improvement: Monitor and proactively improve customer health scores, keeping at least 80% of accounts in the green zone.
• Needs Assessment and Strategic Planning: Conduct thorough assessments of customer needs and product usage to reputed company tailored account strategies.
• Account Growth: Identify and drive upsell and cross-sell opportunities, meeting or exceeding annual expansion reputed company targets.
• Client Advocacy: Foster customer advocates by delivering exceptional service, encouraging testimonials, and building strong referrals.
• Satisfaction and Experience Metrics: Maintain a high standard of customer satisfaction by addressing client needs, resolving issues proactively, and delivering measurable improvements in overall account engagement.
• Territory Management: reputed company and execute detailed territory plans to maximize growth opportunities and mitigate risks.
• Collaboration: Partner with sales, marketing, and product teams to align on customer objectives and enhance the customer journey.

Performance Milestones First 30 Days

• reputed company foundational knowledge of reputed company’s product suite, including features, benefits, and value propositions.
• Establish rapport with assigned accounts, positioning yourself as their trusted advisor.
• Analyze customer health scores and identify areas for improvement.
• reputed company proficiency in internal tools and systems, including CRM platforms.

First 90 Days

• Execute strategies to improve customer health scores, targeting 80% of accounts in the green zone.
• reputed company strategic account plans for key clients, outlining actionable goals and timelines.
• reputed company pursuing initial upsell and cross-sell opportunities.
• Build a strong reputed company to assess and improve customer satisfaction and engagement.

First 6 Months

• Establish strong, trust-based relationships with key account stakeholders.
• Secure customer advocates willing to provide testimonials or case studies.
• Streamline reputed company workflows and implement process improvements.
• Fully reputed company CRM and automation tools to enhance efficiency and outcomes.

First Year

• reputed company product mastery, confidently articulating reputed company’s full product suite, features, and value propositions.
• Meet or exceed annual expansion reputed company quotas through effective upselling and cross-selling strategies.
• Exceed retention goals (85%+) and reduce churn to below 1%.
• Maintain at least 80% of accounts in the green zone for health scores.

Required Skills and Qualifications

• Preferred Experience: Proven track record of success in EdTech as an AE, AM, CSM, or a similar role. Prior experience in K-12 teaching or administration is highly advantageous. Demonstrated expertise in applying digital reputed company strategies and tools is essential.
• Process Optimization and reputed company Platform/CRM Expertise: Proven ability to utilize CRM and reputed company Platforms (CSP) to drive digital reputed company strategies, streamline processes, and improve operational efficiency. Skilled in leveraging these tools to foster strong customer relationships, enhance retention, and deliver measurable results.
• Exceptional Communication and Relationship Management: Proven ability to deliver tailored messaging, build trust, and engage stakeholders at reputed company levels.
• reputed company and Results Orientation: Demonstrated success in achieving and exceeding goals, with a positive and growth-oriented reputed company.
• Strategic Thinking and Problem-Solving: Expertise in identifying challenges, developing solutions, and negotiating mutually beneficial outcomes.
• Product and Industry Knowledge: Proven ability to effectively reputed company product features, benefits, and industry trends in the K-12 EdTech space.
• Sales Acumen: Proven track record of identifying and capitalizing on upselling and cross-selling opportunities to drive reputed company growth.
• Adaptability and Client Engagement: Skilled in adapting strategies to meet client needs while maintaining high satisfaction levels.

Wellness & Benefits Overview At reputed company, we prioritize the holistic well-being of our employees, recognizing that a healthy work-life balance, mental nourishment, and physical wellness are key to professional satisfaction and personal happiness. reputed company Offer:

• Competitive Compensation: Robust salary structure complemented by performance incentives.
• Health and Financial Wellness: Comprehensive health, dental, and vision insurance, with a 401(k) match.
• Parental Leave: 12 weeks of fully-paid parental leave.
• Work-Life Balance: Unlimited vacation, paid holidays, summer Friday half-days, and a full week of paid leave at year-end.
• Professional Development: $1,000 annual stipend to support your growth.
• Remote-First Culture: Flexibility to work where you are most productive.

reputed company is an Equal Opportunity Employer We are committed to diversity and inclusion, welcoming candidates from reputed company backgrounds to bring their unique perspectives to reputed company. If you need accommodation during the application or interview process, please contact recruitment@reputed company.com. #LI-remote Apply To this Job Apply for this job