Customer Experience Concierge, Centurion Lounge - CLT

Join the American Express Team and Deliver Exceptional Customer Experiences!

We're seeking a highly skilled and motivated Customer Experience Concierge to join our Centurion Lounge team at the Charlotte Douglas International Airport. As a representative of American Express, you'll be responsible for delivering superior service to our premium Card Members, providing travel, card, concierge, and lifestyle services that exceed their expectations.

About the Role

• Welcome and provide access to Card Members upon arrival at the Centurion Lounge
• Take ownership of the customer's experience from beginning to end, ensuring seamless and personalized service
• Create innovative solutions to resolve customer issues and concerns, driving brand loyalty and enthusiasm
• Employ the Customer First philosophy, meeting customers' needs and expectations with exceptional communication skills
• Provide concierge and lifestyle recommendations, as well as travel consultations and reservation assistance
• Collaborate with colleagues to ensure a fast-paced, team-oriented environment

Requirements

• Minimum 1-year recent experience servicing premium customers
• Airline, lounge, or travel industry experience preferred, including reservation experience
• Exceptional communication skills and proactive problem-solving abilities
• Ability to work in a fast-paced, dynamic environment with flexibility to adapt to changing situations
• Professionalism, positive attitude, and ability to maintain confidentiality

What We Offer

• Competitive salary range: $20.00 to $22.12 hourly
• Bonus incentives and benefits package, including 6% company match on retirement savings plan
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite, or virtual arrangements
• 20+ weeks paid parental leave for all parents
• Free access to global on-site wellness centers and confidential counseling support
• Career development and training opportunities

How to Apply

Ready to join our team and deliver exceptional customer experiences? Apply Now!

American Express is an equal opportunity employer committed to diversity and inclusion. We welcome applications from qualified candidates.