Customer Practice Manager, AMER-US-CST Enterprise ECRT - Accelerate Business Outcomes with AWS

Job Summary:

We are seeking an exceptional Customer Practice Manager (CPM) to lead customer programs that drive business outcomes and accelerate growth through transformational professional services programs. As a trusted advisor to our customers, you will promote and sell strategic solutions, ensuring delivery excellence and project closure in assigned accounts or territories.

Key Responsibilities:

• Develop and execute long-term strategic customer transformation roadmaps, driving results in ProServe and Platform bookings and revenue.
• Lead business outcomes, articulating accelerated customer outcomes through cloud technologies.
• Collaborate with AWS account teams to develop unified account plans and pursuit plans.
• Establish executive relationships, securing sponsorship and support for programs.
• Build internal networks with critical organizations, including account teams, Partner teams, Global Services, Finance, and Legal.
• Deliver on annual bookings and revenue targets, aligning deal structures with customer goals and AWS business objectives.
• Support scale through shared learnings and mechanisms across the Professional Services sales team.

About the Team:

AWS Sales, Marketing, and Global Services (SMGS) drives revenue, adoption, and growth from small- and mid-market accounts to enterprise-level customers. Our team values diverse experiences, inclusive culture, and career growth.

Why AWS?

• World's most comprehensive and broadly adopted cloud platform.
• Pioneers in cloud computing, continuously innovating.
• Robust suite of products and services trusted by customers.

What We Offer:

• Competitive salary and benefits.
• Inclusive team culture and employee-led affinity groups.
• Mentorship and career growth opportunities.
• Flexible work-life balance.

Are You the One We're Looking For?

If you're a motivated and results-driven professional with a passion for cloud technology and customer success, we want to hear from you. Apply now to join our team and accelerate business outcomes with AWS.