Front Office VIP Coordinator - Luxury Resort Experience Specialist

Job Summary:

We are seeking an exceptional Front Office VIP Coordinator to join our team at Aulani, A Disney Resort & Spa. As a Luxury Resort Experience Specialist, you will deliver personalized and exceptional vacation experiences to our high-profile guests, providing tailored attention and service from pre-arrival to departure. This is a unique opportunity to work in a fast-paced, dynamic environment, collaborating with various lines of business, including the Executive Office, to ensure seamless and memorable experiences for our discerning guests.

Key Responsibilities:

• Plan and coordinate bespoke vacation experiences for VIP guests, ensuring attention to detail and exceptional service
• Provide personalized support and respond to guest inquiries, requests, and concerns in a professional and courteous manner
• Act as a liaison between VIP guests and internal stakeholders, including the Executive Office, to ensure seamless communication and coordination
• Maintain confidentiality and handle sensitive information with discretion
• Transport VIP guests and ensure their comfort and satisfaction throughout their stay
• Embody Disney's Five Keys and Aulani Values, providing exceptional guest service and recovery when needed
• Complete other tasks and projects as directed by leadership, demonstrating flexibility and adaptability in a fast-paced environment

Requirements:

• Resort hotel operations experience required
• Valid Hawaii State driver's license and clean driving record
• Ability to obtain airport security clearances for VIP arrivals
• Strong computer skills, including proficiency in Microsoft Office and ability to learn new systems
• Exceptional guest service skills, including conflict resolution and problem-solving
• Ability to work effectively in a team environment, with minimal supervision, and make operational decisions when needed
• Flexibility to work varied shifts, including mornings, evenings, weekends, and holidays

Preferred Qualifications:

• College degree in tourism management, hotel management, or related field
• Previous experience in a luxury hotel or front desk environment
• Knowledge of Aulani, A Disney Resort & Spa, and its products
• Proficiency in Microsoft Office, including Excel, Word, and PowerPoint

What We Offer:

• Competitive hourly rate of $33.44
• Select benefits, including medical, financial, and other benefits, dependent on position and level
• Opportunity to work in a dynamic, fast-paced environment with a renowned luxury resort brand
• Professional development and growth opportunities within the company

How to Apply:

If you are a motivated and guest-focused individual with a passion for delivering exceptional experiences, please submit your application, including your resume and cover letter, through our online portal. We look forward to hearing from talented candidates like you.