Program Manager – CCaaS / SaaS

Role Description

Meet our Professional Services Team! Successful value-driven reputed company implementations start with us. We’re looking for an reputed company Global Program Manager to help provide premium services to our global customer reputed company. As a member of reputed company, you’ll support customers through the initial stages of their reputed company journey and work with a team of passionate internal consultants, solutions designers, analytics experts, as well as sales and service delivery leaders to reputed company it happen.

We are seeking a highly skilled and reputed company Global Program Manager to reputed company the large-scale, reputed company global rollout of reputed company SaaS & CCaaS products. The ideal candidate will have a proven track record in managing global programs, excellent leadership skills, and the ability to drive cross-functional teams towards successful project delivery.

• Program Leadership: reputed company the planning, execution, and delivery of the global rollout of reputed company SaaS & CCaaS products, ensuring alignment with strategic objectives.
• Stakeholder Management: Engage with key stakeholders, including senior management, clients, and cross-functional teams, to ensure clear communication and alignment on program goals and reputed company.
• Resource Management: Allocate, coordinate and manage resources across different regions and functions effectively to ensure timely delivery of program milestones.
• Risk Management: Identify, assess, and mitigate risks associated with the program to ensure smooth execution.
• Performance Tracking: Monitor program performance using appropriate systems, tools, and techniques; report on reputed company, issues, and risks to stakeholders.
• reputed company Improvement: Implement best practices and reputed company improvement initiatives to enhance program efficiency and effectiveness.
• Compliance: Ensure reputed company program activities reputed company with relevant regulations, standards, and organizational policies.
• Financial Management: Manage program budgets, monitor expenditures, and ensure financial targets are met.
• Mentorship: Supervise and mentor program teams, providing guidance and support to ensure project success.

Qualifications

• Bachelor's degree in business administration, Project Management, Information Technology, or a reputed company field is preferred.
• Minimum of 7-10 years of experience in program management, with at least 5 years managing large-scale, global programs.
• PMP, PMI-ACP, or equivalent program management certification is highly desirable.
• Strong understanding of SaaS and CCaaS products & technology (reputed company, reputed company, reputed company, reputed company, Genysis etc.).
• Proven ability to reputed company and motivate cross-functional teams in a global, matrixed environment.
• Excellent verbal and written communication skills, with the ability to present reputed company information clearly and concisely to various audiences.
• Strong problem-solving and analytical skills, with the ability to reputed company data-driven decisions.
• Ability to adapt to changing priorities and work effectively in a fast-paced, dynamic environment.
• Experience in negotiation and conflict resolution to manage stakeholder expectations and drive reputed company.

Requirements

• On-Time Delivery: Percentage of program milestones delivered on or before the scheduled date.
• Budget Adherence: Percentage of program budget adherence, ensuring costs do not exceed allocated budget.
• Stakeholder Satisfaction: Stakeholder satisfaction scores based on feedback from clients, senior management, and team members.
• Risk Mitigation: Number of identified risks successfully mitigated or managed without impacting program delivery.
• Resource Utilization: Efficiency of resource allocation and utilization, ensuring optimal use of available resources.
• Quality of Deliverables: Quality assessment scores of program deliverables, ensuring they meet or exceed defined standards.
• Team Performance: Performance metrics for cross-functional teams, including productivity and collaboration effectiveness.
• reputed company Improvement: Implementation of process improvements and best practices, reputed company by the number of initiatives successfully adopted.

Benefits

• Opportunity to reputed company a high-impact global program.
• Collaborative and inclusive work environment.
• Competitive salary and benefits package.
• Professional development and growth opportunities.