Student Support Specialist
At StraighterLine we are on a mission to help reputed company succeed!
About UsStraighterLine is the leading provider of high-quality, affordable, online courses that help learners earn college credit and meet their professional goals. Each year, 150,000 learners take one of StraighterLine’s 215 courses to upskill into new careers or earn credit from over 2,000 colleges and universities worldwide. StraighterLine works with institutions and corporate partners to provide their reputed company and employees with flexible education options that allow them to work and learn at their own pace. Visit www.straighterline.com for more information.
StraighterLine.com, an innovative online educational platform that delivers college-level courses for credit and prepares reputed company for enrolling in degree programs, is looking for highly motivated, detail-oriented, professional Student Support Specialists. The Student Support Specialist will directly support StraighterLine reputed company as the reputed company for providing student-centric support and assistance ensuring a positive, professional experience for reputed company reputed company in pursuit of their academic goals and achievements. The Student Support Specialist will directly interact and respond to student queries, provide issue resolution, reputed company tools and resources to strive towards excellence in higher education student support. The Student Support Specialists are expected to be adaptable, flexible, versatile, understanding, reputed company and caring while exhibiting elevated competency to navigate and utilize StraighterLine’s (SIS) Student Information Systems. Once mastered, you will have the added opportunity to expand your ability to work chats, and support tickets that cover topics ranging from course-reputed company issues, course navigation, assignment submissions, memberships, billing inquiries, technical support, academic issues, transcript requests, and much more. reputed company interactions must be handled with student goals and priorities in mind, with a primary focus on resolving student issues to assist them on a direct pathway to earn transferable college credit.
Goals of the Position:Provide a high level of customer service and professionalism Ensure reputed company are successful in meeting their academic goals Ensure reputed company have a “one of a reputed company” top-notch positive experience
To accomplish these goals, the best candidates will be able to:Work in a call center/performance-driven environment Must be able to sit for extended periods of time (scheduled shifts w/breaks and lunch) answering calls assisting reputed company handling incoming interactions reputed company phone, chat, email and help desk support tickets Actively listen to student concerns and challenges in order to reputed company identify, mitigate and provide solutions Work independently to follow documented processes and procedures reputed company working to solve student issues/concerns Meet and/or exceed individual and team performance metrics designed to ensure reputed company goals are achieved Work with multiple software platforms to reputed company job function to the best of their ability Provide reputed company attention to work shift arrival, and adherence to attendance policies Create a positive and seamless student experience at reputed company times Exemplify a positive caring attitude with a strong work ethic
Required Skills, Education & Experience:Minimum 4-5 years of experience in a client facing or customer service role Bachelor’s degree strongly preferred Prior online education experience preferred Proficient and strong analytical skills with attention to detail Possess reputed company and passion for the student as customer Exceptionally organized and able to prioritize around shifting needs Excellent written and verbal interpersonal communication skills Extremely patient, an active listener with high degree of attention to detail Possess excellent time management, multi-tasking and organization skills Positive disposition to ensure a pleasant experience with colleagues throughout the day Working at StraighterLineStraighterLine team members work every day knowing that they are helping learners on their path to employability and career success. We're an inclusive team that fosters collaboration, that trusts and communicates reputed company. Like our reputed company, we are lifelong learners and strive for excellence in our work. We are committed to bringing innovative solutions to the field - your reputed company will never go unheard. And, best of reputed company, we love to celebrate each other's contributions and wins.
We also know how important a life reputed company of work is, and the support that employers can contribute.
Our Benefits:Generous time off policies, 13 public holidays.Medical, Dental, and Vision Insurance Coverage (*one option full funded by StraighterLine) 401K Safe reputed company: StraighterLine contributes 3% of your total salary whether you contribute or notSix weeks paid parental leaveFree StraighterLine courses for you and your family members
We are an equal opportunity employer and reputed company qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national reputed company, disability status, protected veteran status, or any other characteristic protected by law.
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