Remote Verizon Customer Service Representative - Immediate Start

We are seeking a highly skilled and motivated Verizon Customer Service Representative to join our team at Employelevate. As a remote-based role, you will have the opportunity to work from the comfort of your own home, with a competitive salary and comprehensive benefits package. If you have a passion for delivering exceptional customer service and are looking for a new challenge, we want to hear from you!

Job Summary: As a Verizon Customer Service Representative, you will provide top-notch support to our customers, answering and making phone calls, resolving issues, and providing information on company policies. You will also work closely with our retail sales representatives, market leadership, and Customer Relations leadership to ensure seamless communication and issue resolution.

Key Responsibilities

• Respond to customer inquiries and resolve issues in a timely and professional manner
• Document customer interactions and concerns according to department standards
• Utilize internal systems to access and research customer accounts and history
• Collaborate with teammates to provide multi-level support and resolve customer concerns
• Adapt to changing priorities and needs, with a high level of critical thinking and discretion

Requirements

• High school diploma or equivalent required
• Strong proficiency in various computer applications and software required
• Previous experience in customer service preferred
• Adeptness in navigating operating systems, productivity tools, and software relevant to the role (Salesforce, RingCentral, and Microsoft Office) preferred

What We Offer

• Competitive base pay of $18/hr. plus bonus opportunity
• Comprehensive benefits package, including health, vision, and dental insurance
• 401k matching and health and wellness program
• Discount on Verizon services and employee assistance program
• Work from home with company-provided equipment

How to Apply: If you are a motivated and customer-focused individual who is looking for a new challenge, please apply now to join our team as a Verizon Customer Service Representative. Apply To This Job