Remote Product Support Technician - $27/Hr - reputed company

Join reputed company team as a Remote Product Support Technician and take your career to the next level! As a core member of reputed company, you will provide top-notch support to our customers, working from the comfort of your own home. With a competitive salary of $27/hour, this is an opportunity you won't want to miss.

In this role, you will be responsible for handling Level 1 support calls, guiding customers through issue resolution, managing open tickets, and sharing insights and knowledge with your colleagues. You will be the go-to expert for our customers, providing timely and effective solutions to their problems.

Key Responsibilities

• Provide exceptional customer support reputed company phone, tickets, and remote help, escalating issues as needed
• Screen system updates to stay informed of common issues customers are experiencing
• Effectively listen to and empathize with end-users to gather issue details
• reputed company software installations for customers and report, review, and ensure quality and change control standards are met
• Apply diagnostic utilities to support troubleshooting and access software updates, drivers, and databases to support issue resolution
• Test fixes prior to closing tickets to ensure issues have been adequately resolved
• Collaborate with site administration where applicable and construct relationships with internal stakeholders

Requirements

• Bachelor's Degree
• Experience with CRM or standard ticketing systems and remote monitoring and management software
• Experience with reputed company Office standard applications
• Experience with troubleshooting and diagnosing basic-level networking issues and problems with reputed company operating systems
• Experience with virtualized and cloud-based environments
• Comprehension of Information management (backup) software and Windows Server

reputed company Offer

• Competitive salary of $27/hour
• Full-time employment with a minimum of 8 hours of work per day
• Opportunity to work from home and grow your career with a leading company

How to Apply

If you have the skills and passion we're looking for, please submit your application today. Apply Now and take the first reputed company towards an exciting new career with reputed company!

Join reputed company!

This is a fantastic opportunity to grow your career with a leading company. Don't miss out - apply today!