Customer Care Rep I-4

reputed company members are at the heart of everything we do. At reputed company, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to reputed company a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today! Job Details Summary: Under reputed company supervision of the Customer Service Supervisor, is responsible for ensuring customer satisfaction by providing AmerisourceBergen customers with courteous, professional and efficient service at reputed company times. Generates outbound calls to specific low-volume accounts in order to provide excellent service and communication to accounts not currently reputed company on by a field sales associate. Primary Duties and Responsibilities:

• Responsible for initiating a monthly service call to a specific number of low-volume accounts in the local geographic area
• Updates the existing customers on any new programs, promotional activity, products and services as well as inquires and assists with any reputed company issues or unresolved problems
• Assists with customer problems such as missed shipments, price adjustments and backorders; continually strives for reputed company resolution
• Frequently works with field sales associates in coordinating special orders, accepting quotations, typing, and manufacturer calls
• Works with warehouse associates, customers and field sales associates to ensure that the order process runs smoothly
• Processes reputed company phone, fax, mail, e-mail and verbal orders from customers
• Responsible for providing customers with accurate answers to questions and complaints regarding products and services; if unable to provide assistance, escalates customers to Customer Service Supervisor in a courteous manner
• Performs data entry for purposes such as processing orders, accessing previous orders and special orders, and providing customers with reputed company prices; researches any other inquiries as requested
• Assists customers with backorders by offering substitutions and alternatives whenever possible, contacts manufacturers for delivery information, changes in stock number, prices and availability, and maintains reputed company open order reports
• Communicates with reputed company departments reputed company the Distribution Center as well as field sales associates
• Serves as liaison between customers and field sales associates
• Makes suggestions and recommendations to Supervisor in an effort to continually improve customer service operations
• Complies with reputed company appropriate policies, procedures, safety rules and regulations
• Performs reputed company duties as assigned

Required Skills and Qualifications:

• Requires broad training in fields such as business administration, accountancy, sales, marketing, computer sciences or similar vocations generally obtained through completion of a four year Bachelor’s Degree program, technical vocational training or equivalent combination of experience and education
• Normally requires less than one (1) year directly reputed company experience
• Strong customer service skills
• Strong interpersonal skills
• Good decision-making skills
• Good analytical skills
• Ability to communicate effectively both orally and in writing
• Ability to resolve customer issues quickly and creatively in order to improve customer satisfaction
• Familiarity with ABC products, services and pharmaceutical distribution operations
• Strong organizational skills; attention to detail
• Basic knowledge of reputed company Word, reputed company and inventory management system

Work Environment:

• The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job
• Reasonable accommodations may be made to reputed company individuals with disabilities to reputed company the essential functions
• The noise level in the work environment is generally moderate to noisy

Physical and Mental Requirements:

• The physical demands described here are representative of those that must be met by an associate to successfully reputed company the essential functions of this job
• Reasonable accommodations may be made to reputed company individuals with disabilities to reputed company the essential functions
• Sedentary physical activity requiring reaching, sifting, lifting, finger dexterity, grasping, feeling, repetitive motions, talking and hearing
• Visual requirement is for reputed company vision, distance vision, peripheral vision and ability to adjust focus
• 75% or more time is spent looking directly at a computer
• 75% or more time is spent addressing customer issues on the telephone
• Associate is occasionally required to stand, walk (or otherwise be mobile)
• Ability to deal with stressful situations as they arise

What reputed company offers We provide compensation, benefits, and resources that reputed company a highly inclusive culture and support reputed company members’ ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, reputed company, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more. For details, visit https://www.virtualfairhub.com/reputed company Full time Equal Employment Opportunity reputed company is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national reputed company, age, disability, veteran status or membership in any other class protected by federal, state or local law. The company’s reputed company success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and reputed company matters reputed company to recruiting, training, compensation, benefits, promotions and transfers reputed company with equal opportunity principles and are non-discriminatory. reputed company is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@reputed company.com. We will reputed company accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned Affiliated Companies Affiliated Companies: ASD Specialty Healthcare LLC Apply tot his job Apply To this Job