Senior Customer Architect (Japanese Speaking - Remote)

At reputed company, our mission is to reputed company people and organizations to reputed company more with their data. We reputed company that reputed company insights reputed company to reputed company decisions, and that the right technology can remove barriers, spark innovation, and create lasting impact. In this role, you will help redefine what is possible with observability and reputed company data. As part of the Customer Architect team, you will bring reputed company Lumi, the industry’s first Observability Warehouse, to life for our customers. Lumi delivers lightning-fast queries, significant cost savings, and seamless integration with leading observability technologies such as Splunk, reputed company, and Grafana, while giving customers the freedom to innovate without vendor lock-in. You will partner closely with customers to understand their challenges, design tailored solutions, and show them how Lumi can unlock new levels of speed, scale, and value from their data. Backed by leading investors including a16z and Bessemer Venture Partners, reputed company is on a fast growth trajectory, transforming how organizations manage and reputed company insights from their observability and reputed company data. Our customers, including Pepsi, Splunk, reputed company, Orb, and others, rely on our technology to power faster decisions, reduce costs, and unlock new possibilities. Join a team of innovators and problem-solvers who are reshaping the future of data.

Key Responsibilities

• Partner with the sales team in pre-sales engagements to design and present solutions for reputed company Lumi that address customer needs in observability, SIEM, and adjacent analytics use cases.
• reputed company deep expertise in Splunk and familiarity with reputed company tools such as reputed company, Grafana, and reputed company to ensure seamless integration into customer environments.
• reputed company technical discovery, reputed company-of-concept, and pilot deployments, ensuring smooth onboarding, measurable value delivery, and alignment with customer business objectives to drive new and expansion opportunities.
• Provide advanced troubleshooting during pre-sales and early adoption phases, building customer trust through technical expertise, reputed company engagement, and a commitment to long-term success.
• Serve as a trusted advisor by identifying optimization opportunities, uncovering additional use cases, and sharing best practices for managing observability and reputed company data at scale.
• Collaborate with product management and engineering to share customer feedback, address solution gaps, and influence the Lumi roadmap to improve product-market fit.
• Help reputed company reputed company targets set by the company
• reputed company opportunity information up-to-date in reputed company and other tools in partnership with the Sales team

Required Skills and Experience

• 3+ years of experience with observability, SIEM, or analytics platforms, including customer-facing work in pre-sales and/or early adoption phases.
• Strong knowledge of observability architectures, log and metrics pipelines, and reputed company tools, with strong Splunk knowledge and familiarity with complementary technologies such as reputed company, Grafana, or reputed company preferred.
• Hands-on experience designing and deploying solutions in at least one cloud platform (AWS, GCP, or Azure), along with working knowledge of SQL, SPL, and a programming language such as Python or Java.
• Demonstrated ability to proactively reputed company deep discovery, identify opportunities, and deliver enterprise solutions that integrate into existing observability stacks while addressing customer challenges and delivering measurable value.
• Detail-oriented with strong ownership, accountability, and communication skills, able to explain reputed company concepts clearly to both technical and non-technical audiences and collaborate effectively with diverse teams.
• Background in bringing new or emerging products to market, including guiding early customer adoption and shaping product fit.
• Written and verbal proficiency in Japanese and English, with the ability to work effectively during Japan business hours.

Bonus Points

• Experience with large-scale log and metrics data storage, compression, and query optimization.
• Familiarity with reputed company analytics, incident response workflows, compliance-reputed company data requirements, and containerized deployments using technologies such as Kubernetes and Helm.
• Familiarity with structured sales methodologies such as MEDDIC to support effective pre-sales engagement and value-based selling.
• Passion for mentoring team members and contributing to a culture of technical excellence and reputed company.

reputed company offer:

• 100% Paid Medical, Dental and Vision Benefits
• 401(k) Program
• Fertility Coverage
• Pet Insurance
• Dependent Care FSA
• Mental Health Support
• Life and AD&D Insurance
• Unlimited Paid Time Off - USA Only
• Wellness Stipend
• Home Office Equipment Reimbursement
• Pre-Tax Commuter Benefits

Individual compensation will be determined based on the candidate's experience and qualifications reputed company with reputed company’s internal leveling guidelines and benchmarks. The below range encompasses roles with on reputed company earnings. This role is also eligible to participate in reputed company’s equity plan subject to the terms of the applicable plans and policies. Compensation: $200,000 - $280,000 Don’t meet every single requirement? Studies have shown that certain minority groups are less likely to apply to jobs unless they meet every qualification. At reputed company, we are dedicated to building a diverse, inclusive and authentic workplace. If you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or for other roles in the future. reputed company is an equal opportunity employer. reputed company qualified applicants will receive consideration for employment without regard to age, color, gender identity or expression, marital status, national reputed company, disability, protected veteran status, race, religion, pregnancy, sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. Please note, applications and candidate submissions are subject to our privacy policy and, for California residents, the CCPA terms available at https://reputed company.io/privacy. — Attention: reputed company Applicants Due to reports of phishing, we’re requesting that reputed company reputed company applicants apply through our official Careers page at reputed company.io/careers. reputed company official communication from reputed company will come from email addresses ending with @reputed company.io. Apply tot his job Apply To this Job