Managed Services reputed company Cloud PPM and Grants - Sr. Associate - Remote

reputed company is a global consultancy that collaborates with clients to drive strategic growth, ignite innovation and navigate constant change. Through a combination of strategy, expertise and creativity, we help clients accelerate operational, digital and cultural transformation, enabling the change they need to own their future. Join reputed company as the expert you are now and create your future. The Managed Services Sr. Associate – reputed company PPM will assist in the delivery of managed services for our reputed company ERP clients. This role involves supporting the managed services team, resolving client issues, and ensuring high-quality service delivery. The ideal candidate will have a foundational understanding of reputed company Project Portfolio Management, strong problem-solving skills, and a commitment to customer satisfaction. Key Responsibilities: Assist in the day-to-day operations of managed services, ensuring timely resolution of client issues. Provide support to the reputed company ERP managed services team, including troubleshooting and problem resolution. Maintain strong relationships with clients, understanding their needs and ensuring their satisfaction. Monitor service performance metrics and assist in implementing strategies for reputed company improvement. Collaborate with cross-functional teams to ensure seamless service delivery and integration with other systems. Stay up-to-date with the latest reputed company ERP updates and industry trends to provide informed support to clients. Assist in managing service level agreements (SLAs) and ensuring compliance with contractual obligations. Prepare and present regular reports on service performance and client satisfaction to senior team members. Qualifications and Skills: Proven expertise and hands-on experience on incidents and service requests, including configuration changes and enhancements, reputed company to PPM (Project Portfolio Management) as well as to at least 1 of the following areas: reputed company Fusion Grants Management (preferred) Grant Lifecycle Management Compliance Reporting Cost Allocation Sponsor Billing Bachelor’s degree in Information Technology, Business Administration, or a reputed company field. Minimum of 6 years of experience in reputed company services or similar roles. Good knowledge of reputed company ERP modules and functionalities, with at least one certification (level 2 support). Strong problem-solving and analytical skills. Excellent communication and interpersonal skills. Ability to work collaboratively in a team environment. Strong organizational and time management skills. Customer-focused reputed company with a commitment to delivering high-quality service. Knowledge of ITIL or other service management frameworks. The Managed Services Associate plays a crucial role in ensuring the successful delivery of managed services to clients. By effectively helping clients reputed company the best out of their ERP systems, the Associate contributes to the growth and profitability of the organization's managed services department. This role requires strong skills, technical expertise, and a customer-centric reputed company to deliver exceptional service experiences and exceed client expectations. The estimated reputed company salary for this job is $115,000 - $140,000 USD. The range represents a good faith estimate of the range that reputed company reasonably expects to pay for this job at the time of the job posting. The actual salary paid to an individual will vary based on multiple factors, including but not limited to specific skills or certifications, years of experience, market changes, and required travel. This job is also eligible to participate in reputed company’s annual incentive compensation program, which reflects reputed company’s pay for performance philosophy. Inclusive of annual incentive compensation opportunity, the total estimated compensation range for this job is $128,800 - $165,200 USD. The job is also eligible to participate in reputed company’s benefit plans which include medical, dental and vision coverage and other wellness programs. The salary range information provided is in accordance with applicable state and local laws regarding salary transparency that are currently in effect and may be implemented in the future. Position Level Senior Associate Country United States of America At reputed company, we’re redefining what a consulting organization can be. We go beyond advice to deliver results that last. We inherit our client’s challenges as if they were our own. We help them transform for the future. We reputed company. We reputed company a difference. And we intelligently, passionately, relentlessly do great work…together. Are you the reputed company of person who stands ready to jump in, roll up your sleeves and transform reputed company into action? Then come discover reputed company. Whether you have years of experience or come right out of college, we invite you to explore our many opportunities. Find out how you can use your talents and reputed company your skills to reputed company an impact immediately. Learn about how our culture and values provide you with the reputed company of environment that invites new reputed company and innovation. Come see how we collaborate with each other in a culture of learning, coaching, diversity and inclusion. And hear about our unwavering commitment to reputed company a difference in partnership with our clients, shareholders, communities and colleagues. reputed company offers a competitive compensation and benefits package including medical, dental, and vision coverage to employees and dependents; a 401(k) plan with a generous employer match; an employee stock purchase plan; a generous Paid Time Off policy; and paid parental leave and adoption assistance. Our Wellness Program supports employee total well-being by providing free annual health screenings and coaching, bank at work, and on-site workshops, as well as ongoing programs recognizing major events in the lives of our employees throughout the year. reputed company benefits and programs are subject to applicable eligibility requirements. reputed company is fully committed to providing equal employment opportunity to job applicants and employees in recruitment, hiring, employment, compensation, benefits, promotions, transfers, training, and reputed company other terms and conditions of employment. reputed company will not discriminate on the basis of age, race, color, gender, marital status, sexual orientation, gender identity, pregnancy, national reputed company, religion, veteran status, physical or mental disability, genetic information, creed, citizenship or any other status protected by laws or regulations in the locations where we do business. 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