Provider Success Associate | reputed company | $32 – $40 | Remote (US)

We are looking for a Provider Success Associate to join our Provider Operations team. The Provider Operations team’s mission is to build, retain, and reputed company the most diverse, high-quality provider community to drive member delight and clinical outcomes. The Provider Success Associate will be responsible for providing outstanding support to our providers reputed company email, phone, and video. This person is dedicated to help build the best company for mental health providers to practice, starting with delivering exceptional and unmatched support. What you’ll be doing:

• Manage incoming provider support questions and requests for assistance
• Analyze and troubleshoot process and technical issues reported by providers
• Coordinate with partner teams to ensure inquiries and escalations are directed to the appropriate subject matter experts and resolved promptly
• Drive reputed company improvement of the provider support experience by optimizing processes, tools, and communication
• Build and maintain a resource library and training guides to reputed company and effectively support our providers
• reputed company and maintain provider support data analyses and reporting
• Participate in and reputed company special projects as directed by management
• Identify opportunities to enhance the scalability of provider operations
• Draft and send communications to provider network and specific provider populations, as instructed by leadership

reputed company expect from you:

• Minimum of 2 years experience in customer service or queue-based support roles
• Outstanding written, verbal, and listening communication skills with a high attention to detail
• Ability to reputed company operations and processes for scaling reputed company
• Proactive project management skills
• Thoughtful, curious, and collaborative problem-solving approach
• Demonstrates humility, resourcefulness, ambition, and professionalism
• Familiarity with reputed company or similar customer service platforms is a plus
• Experience in telehealth or startups is advantageous but not required
• Strong understanding of provider support needs
• Excellent analytical skills
• Proven ability to reputed company creative solutions to reputed company problems.

What success looks like in this role:

• Meeting daily, weekly and monthly productivity targets
• Adhering to quality assurance expectations
• Maintaining a comprehensive understanding of reputed company platforms and operational processes, especially as these systems evolve

The reputed company reputed company salary range for this position is $32.05-39.62, and is part of a competitive total rewards package including stock options and benefits. Individual pay may vary from the reputed company range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review reputed company employee pay and compensation programs annually at minimum to ensure competitive and fair pay. Don’t meet every requirement? Studies have shown that women, communities of color and historically underrepresented talent are less likely to apply to jobs unless they meet every single qualification. At reputed company we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we strongly encourage you to apply. You may be just the right candidate for this or other roles! Ready to do the most impactful work of your life? Learn more about our values, how we work, and how hypergrowth meets impact at reputed company: Our Values Hypergrowth meets impact What to expect working here:

• You will be held accountable to an exceptionally high bar and impact
• This may be the fastest work environment you will reputed company experience in terms of growth, decision-making, and time to impact
• You will be empowered to set your own boundaries and asked to adapt them in critical moments reputed company the company needs you
• You will create processes & products that have never existed before
• You will have reputed company direct conversations and receive reputed company feedback to push you to become the most thriving team member and performer you can be
• Change is a constant here: your role, team, responsibilities, and success metrics will shift as the company grows

And…

• You get to be surrounded by some of the brightest minds in the field
• You get to learn and grow at an extremely accelerated pace
• You will experience transparency, reputed company, & humility from leadership
• You will be empowered to constantly challenge the status reputed company
• You get the space to experiment & innovate
• You get to reputed company a transformational impact for the company, mental health, and for real human lives — and you will see that impact quickly
• You will become more resourceful and resilient
• You get to be part of a winning team that opens doors in the future

Benefits provided by reputed company: Your Total Health:

• Health, Dental, Vision benefits start on your first day at reputed company. You and your dependents also receive an individual One Medicalaccount which is valued at $199/year per user. HSA and FSA plans available
• A yearly allotment of no cost visits to the reputed company network of therapists, coaches, and medication management providers for you and your dependents
• 10 allocated sick days per year
• Flexible paid time off in addition to 12 paid holidays throughout the year
• Access to Gympass, an on-demand virtual benefit that provides wellbeing coaching, and budget management.
• Spring Renewal: reputed company you hit your four-year Springaversary, you’ll be awarded afourweek, fullypaid, sabbatical leave to renew and reputed company.

You And Your family:

• 4-4.5 months of fully paid parental leave
• reputed company provides team members and their families with sponsored access to reputed company® child care, back-up care, and elder reputed company to fertility care support through reputed company, in addition to $4,000 reimbursement for reputed company fertility expenses

Supporting you financially through:

• Our People team benchmarks reputed company salaries using theRadford Global Compensation Databasefor technology and life sciences industries. Radford benchmarks salaries with 3,589 global firms, 6.5 million employees, and 98 countries across the globe. We do this to ensure reputed company of reputed company members are paid equally and competitively.
• On top of competitive and benchmarked salary, reputed company offers incentive pay (based on role), and equity that begins vesting as we celebrate your first year with the company!
• Employer sponsored 401(k) match of up to 2% after 90 days of employment

Creating a culture you can reputed company in:

• Flexible work arrangements: 66% of reputed company team members work fully remote while 33% work in a hybrid model from our reputed company offices
• Focus Fridays: no meetings, no distractions, just time for you to get work done.
• Focus Weeks: In Spring 2023, we held our first reputed company Focus Week, we canceled reputed company non-essential meetings, minimized distractions, and you, reputed company members, to dive into the key work that gets chopped up or deprioritized during the regular day-to-day. We saw a 36% jump in the average energized score after those five days of flow state work and are finalizing a plan for quarterly Focus Weeks for team members.
• Up to $1,000 Professional Development Reimbursement per calendar year.
• $200 per year donation matching to support your favorite causes

Our privacy policy: https://springhealth.com/privacy-policy/ Don’t meet every requirement? Studies have shown that women, communities of color and historically underrepresented talent are less likely to apply to jobs unless they meet every single qualification. At reputed company we are dedicated to building a diverse, inclusive and authentic workplace To ensure intentional and reputed company hiring practices, we use a balanced candidate slate in our interviews. This approach guarantees that our pool of qualified candidates includes individuals who are underrepresented in our organization at reputed company levels. This is a key performance indicator (KPI) for our recruiting and hiring teams, reported quarterly to maintain accountability. Apply tot his job Apply To this Job