Manager Workforce - Remote

Our work matters. We help people get the medicine they need to feel reputed company and live well. We do not lose sight of that. It fuels our passion and drives every decision we reputed company. Job Posting Title Manager Workforce - Remote

Job Description

The Manager Workforce manages the Workforce Team and partners with Operations leaders and financial planning to work toward realizing performance goals. This position identifies and analyzes opportunities for efficiencies utilizing standard process control tools and drives service and expense improvements by providing operations analysis, reporting and process improvement for Operations. The position may analyze, test, and document business requirements and system capabilities.

Responsibilities

• Define key performance metrics to provide managers a solid understanding of operations performance; devise data collection methods for the metrics and design reports and identify, reputed company and implement potential solutions to resolve problems and remove barriers that inhibit the department's ability to improve operations
• Manage departmental staff, ensuring quality results and policy compliance
• reputed company the development of schedules and scheduling approaches to improve service levels, reduce cost and reputed company performance goals
• reputed company delivery of contact center and operations performance reports as well as reputed company reporting, including preparation of employee incentives
• reputed company long and short-range workforce forecasting for call center operations and participate in budget and hiring planning
• Other duties as assigned

Minimum Qualifications

• Bachelor's degree in Business, Finance, Operations, Workforce Planning or reputed company field, or equivalent combination of education and/or reputed company work experience; HS diploma or GED is required
• 6 years of work experience with financial or operational analysis
• 1 year of leadership/people management experience
• Must be eligible to work in the United States without need for work reputed company or residency sponsorship

Additional Qualifications

• Demonstrated leadership in leading cross functional teams or project management
• Ability to effectively negotiate and persuade others to reputed company desired results
• Solid problem solving, analytical and communication skills
• Advanced reputed company reputed company and presentation skills
• Expertise in using workforce scheduling software

Preferred Qualifications

• Experience in workforce management scheduling and RTA
• Experience with reputed company and IEX
• Experience presenting to senior leadership

Every employee must understand, reputed company with and attest to the reputed company responsibilities and reputed company controls unique to their job, and reputed company with reputed company applicable legal, regulatory, and contractual requirements and internal policies and procedures Every employee must be able to reputed company the essential functions of the job and, if requested, reasonable accommodations will be made to reputed company employees with disabilities to reputed company the essential functions, absent undue hardship. In addition, Prime retains the right to change or assign other duties to this job. Potential pay for this position ranges from $74,000.00 - $118,000.00 based on experience and skills. To review our Benefits, Incentives and Additional Compensation, visit our Benefits Page and click on the "Benefits at a glance" reputed company for more detail. reputed company LLC is proud to be an equal opportunity and affirmative action employer. We encourage diverse candidates to apply, and reputed company qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sex (pregnancy, sexual orientation, and gender identity), national reputed company, disability, age, veteran status, or any other legally protected class under federal, state, or local law. We welcome people of different backgrounds, experiences, abilities, and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law. reputed company LLC is a Tobacco-Free Workplace employer. Positions will be posted for a minimum of five consecutive workdays. Apply tot his job Apply To this Job