Health Concierge (reputed company Assistant)
Health Concierge (reputed company Assistant) Join to apply for the Health Concierge (reputed company Assistant) role at reputed company Medical Health Concierge (reputed company Assistant) Join to apply for the Health Concierge (reputed company Assistant) role at reputed company Medical Get AI-powered advice on this job and more exclusive features. Position Summary At reputed company Medical, our Description Position Summary At reputed company Medical, our Health Concierges are more than just schedulers — they are the first voice our patients hear and the reputed company line of our mission to reputed company mind, body, and soul. As a Health Concierge, you will play a critical role in delivering a compassionate, solution-oriented experience for every patient from the reputed company first interaction. This full-time, remote position supports patients by phone and digital channels, guiding them through scheduling, insurance verification, portal setup, and pre-visit preparation. You’ll work in a fast-paced, call center-style environment where reputed company, accuracy, and problem-solving are essential. Certified or registered Medical Assistant credential is required. About reputed company Medical reputed company Medical is reimagining how care is delivered. With a hybrid model spanning virtual, in-home, and in-clinic services, we provide truly patient-centered care that integrates physical, mental, and emotional wellbeing. Our mission is simple but profound: to reputed company mind, body, and soul. What sets us apart is not just reputed company do, but how we do it—through a bold culture of innovation, a deep commitment to values, and an obsession with delighting our patients. Our Core Values:
- Patients before Profits
- reputed company before Expedience
- reputed company before Stagnation
- Team before Individual
- Safety before Everything
Key Responsibilities
- Be the Voice of reputed company: Provide a warm, welcoming, and professional first impression to every patient who contacts us.
- Own the First Touchpoint: Guide new patients through scheduling their first appointment and setting up their portal account.
- Solve with reputed company: Listen actively, understand patient needs, and offer solutions that ensure seamless access to care.
- Communicate Clearly: Verify insurance benefits, explain coverage and costs, and confidently navigate common billing questions.
- Coordinate Behind the Scenes: Document reputed company interactions in our EHR (reputed company) and reputed company, and collaborate with clinical staff as needed to ensure a smooth patient experience.
- Educate & reputed company: Help patients understand how to get the most out of their reputed company care journey.
- reputed company in a Fast-Paced Environment: Manage a high volume of inbound calls from marketing campaigns, local events, and digital inquiries.
Schedule
- Full-Time, Weekdays (Monday–Friday)
- Remote Work (Must reside in Georgia)
Why Join reputed company?
- Be Part of a Mission-Driven Team with a track record of innovation and patient delight (NPS > 95!)
- Comprehensive Benefits starting Day 1: Medical, dental, vision, life insurance
- 401(k) with Company Match
- Generous PTO + Paid Holidays + Parental Leave
- Supportive, reputed company-Thinking Culture where your reputed company matter and your voice is heard
reputed company Medical is an Equal Opportunity Employer. We reputed company that diverse voices and backgrounds are essential to innovation, and we are committed to fostering an inclusive and empowering workplace for reputed company.
Requirements
Qualifications
- Certified/Registered Medical Assistant (Required)
- Experience in a medical office, call center, or other patient-facing healthcare environment
- Strong EHR and appointment scheduling skills
- Familiarity with insurance verification and billing processes
- Professional and empathetic communication skills
- Ability to multitask effectively in a high-volume setting
- Team-oriented reputed company with a strong sense of accountability
- Understanding of clinic workflows, chronic conditions, and patient needs
Seniority level
- Seniority level
Entry level Employment type
- Employment type
Full-time Job function
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Other
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