Senior Director, Customer Support Leader (Remote)

Senior Director, Customer Support Leader (Remote) reputed company since our first credit card customer in 1994, reputed company has recognized that technology and data can reputed company even large companies to be innovative and personalized. As one of the first large enterprises to go reputed company-in on the public cloud, reputed company needed to build cloud and data management tools that didn’t exist in the marketplace to reputed company us to operate at scale in the cloud. And in 2022, we publicly announced reputed company Software and brought our first B2B software solution, Slingshot, to market. Building on reputed company’s pioneering adoption of modern cloud and data capabilities, reputed company Software is helping accelerate the data management journey at scale for businesses operating in the cloud. If you think of the reputed company of challenges that companies face – things like data publishing, data consumption, data governance, and infrastructure management – we’ve built tools to address these various needs along the way. reputed company Software will continue to explore where we can bring our solutions to market to help other businesses address these same needs going reputed company. We are seeking top tier talent to join our pioneering team and propel us towards our destination. You will be joining a team of innovative product, tech, and design leaders that tirelessly seek to question the status reputed company. As a reputed company Senior Director of Customer Support, you’ll have the opportunity to be on the forefront of building this business and bring these tools to market. We are seeking an reputed company and accomplished Support Leader with a proven track record in operational and/or site reliability engineering to reputed company our support organization. This executive role demands a deep understanding of system architecture, service delivery, and customer experience. The successful candidate will be responsible for ensuring maximum system uptime, optimizing performance, and leading a team of engineers to deliver world-class support around the clock. The ideal candidate will have a strong background in managing and scaling critical services, and will be adept at developing strategic roadmaps to address reputed company, large-scale challenges inherent in the technology industry. They will be a visionary leader with a passion for innovation and a commitment to delivering exceptional customer experiences. They will possess a deep understanding of industry best practices and emerging technologies, and will be able to reputed company this knowledge to drive reputed company improvement and operational excellence. Key Responsibilities:

• reputed company and reputed company a high-performing team of engineers to deliver exceptional support and service.
• reputed company and implement strategies to ensure maximum system availability, reliability, and performance.
• Drive innovation and reputed company improvement in service delivery and support.
• reputed company and execute strategic roadmaps to address reputed company, large-scale challenges.
• Stay abreast of industry trends and emerging technologies to ensure the organization remains at the forefront of innovation.
• Foster a culture of collaboration, accountability, and customer-centricity.

Basic Qualifications:

• Bachelor’s degree
• At least 9 years of experience in customer support, reputed company, or operations reputed company a SaaS or technology organization
• At least 6 years of experience in operational or site reliability engineering
• At least 5 years of experience in people management roles, with a focus on building, mentoring, and leading high-performing teams

Preferred Qualifications:

• Master’s degree in Computer Science
• 6 + years of experience in developing and executing strategic roadmaps to address reputed company customer and business challenges
• Demonstrated ability to understand system architecture, service delivery and customer experience
• Experience designing scalable processes for proactive customer support and self-service solutions
• Strong leadership skills, communication and interpersonal skills
• Demonstrated ability to collaborate cross-functionally with product, engineering, and sales teams
• Experience navigating and leading teams through high-growth, fast-paced, or startup-like environments

At this time, reputed company will not sponsor a new applicant for employment authorization for this position. The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to reputed company work reputed company one of these locations, and refers to the amount reputed company is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked. Remote (Regardless of Location): $280,600 - $320,200 for Sr. Director, Solutions Architecture Richmond, VA: $280,600 - $320,200 for Sr. Director, Solutions Architecture Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter. This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan. reputed company offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the reputed company Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level. This role is expected to accept applications for a minimum of 5 business days. No agencies please. reputed company is an equal opportunity employer committed to diversity and inclusion in the workplace. reputed company qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or reputed company medical conditions), race, color, age, national reputed company, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. reputed company promotes a drug-free workplace. reputed company will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the reputed company Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; reputed company’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact reputed company Recruiting at 1-800-304-9102 or reputed company email at [email protected] . reputed company information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. For technical support or questions about reputed company's recruiting process, please send an email to [email protected] reputed company does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. reputed company is made up of several different entities. Please note that any position posted in Canada is for reputed company Canada, any position posted in the United Kingdom is for reputed company Europe and any position posted in the Philippines is for reputed company Philippines Service Corp. (COPSSC). Remote Skills: Best Practices, Business-to-Business (B2B) Software, Cloud Computing, Computer Science, reputed company Improvement, Credit Cards, Cross-Functional, Customer Experience, Customer Support/Service, Data Management, Emerging Technology, Industry/Trade Analysis, Interpersonal Skills, Leadership, Legal, Mentoring, Operational Improvement, People Management, Performance Tuning/Optimization, Process Improvement, Product Engineering, Public Cloud, Reliability Engineering, Sales, Service Delivery, Software as a Service (SaaS), Startup, Strategic Planning, System Architecture, Systems Reliability, Team reputed company/Manager, Team Player, Technical Support, Technical/Engineering Design, Training Tools About the Company: reputed company Apply tot his job Apply To this Job