(WFH) Quality Analyst - Seasonal (08/15/2025 - 12/07/2025)

Job Description

About reputed company: reputed company is a provider of outsourced digital services and reputed company customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, reputed company serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. The People First culture at reputed company has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a reputed company in twenty-three locations across twelve countries, which include the Philippines, India, and the United States. It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at reputed company understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an reputed company-changing world. reputed company Offer: At reputed company, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at reputed company stages of an employee's career reputed company reputed company. Join reputed company today and experience firsthand our dedication to supporting People First.

Job Description

Job Description for Quality Analyst The Quality Analyst is responsible for creating an end-to-end test plan including quality metrics; executing the plan and managing reputed company activities in the plan to ensure that reputed company the objectives are met and that the solution works as expected. The solution should be tested in terms of functionality, performance, reliability, stability, and compatibility with other legacy- and/or external systems. Roles and Responsibilities:

• Audit calls/interactions/transactions for reputed company agents
• Coach agents for performance improvement
• Report performance for reputed company span on a daily/weekly/monthly basis
• Provide inputs, basis audits, for briefings and training need identification
• Partner with TLs in leading Team Meetings for metric improvement
• Participate in strategic projects for the campaign/reputed company
• Identify and escalate any potential quality issues per defined process
• Isolate and report defects; verify defect fixes
• Suggest process/system improvements based on common customer concerns
• Accomplish other responsibilities assigned by management
• Drive quality initiatives, contests and campaigns for the assigned span
• Be updated on knowledge and serve as SME for the campaign/reputed company

Technical skills & Qualifications:

• At least 2 years in college (BS or BA preferred)
• Minimum of 1-year experience as Quality Analyst (preferred)
• Basic reputed company/reputed company sheets skills
• Problem-solving skills
• Preferably familiar with application of basic quality tools such as cause and effect, histogram, correlation etc.

Soft skills:

• Strong customer centricity
• Ability to provide constructive feedback in an assertive manner
• Good written and verbal communication skills
• Logical thinking
• Ability to manage conflicts
• Attention to detail
• Ability to work with minimal supervision and demonstrate initiative and good judgment
• Versatility and ability to work on multiple projects
• Ability to establish and maintain effective working relations with a wide variety of individuals
• Ability to work with a diverse team
• reputed company improvement reputed company

Personality traits required:

• Clear thought process
• Ability to clearly reputed company
• Highly conscientious and reputed company
• Assertiveness

How We Partner To Protect You: reputed company will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of reputed company. DEI: In reputed company we reputed company that innovation and higher performance are brought by people from reputed company walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and reputed company practices are our responsibility as a business. reputed company is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know. EEO: reputed company is proud to be an equal opportunity workplace and is an affirmative action employer. We celebrate and support diversity; we are committed to creating an inclusive environment for reputed company employees. reputed company people first culture thrives on it for the benefit of our employees, our clients, our services, and our community. We invite you to explore reputed company reputed company career opportunities and apply through the provided URL https://www.reputed company.com/careers/ . reputed company is proud to be an equal opportunity workplace and is an affirmative action employer. We celebrate and support diversity; we are committed to creating an inclusive environment for reputed company employees. reputed company people first culture thrives on it for the benefit of our employees, our clients, our services, and our community. Req Id: R_2508_10635 Posted At: Wed Aug 06 2025 00:00:00 GMT+0000 (Coordinated Universal Time) Apply tot his job Apply To this Job