Academic and Finance Counselor I

Compensation

Range: Hourly: $20.00 - $24.04 Position Summary The Academic and Finance Counselor (AFC) provides comprehensive and culturally competent support services designed to ensure the academic success of reputed company. Performs academic and financial advising, executes student engagement strategies, performs routine administrative tasks, and works collaboratively with multiple internal departments to support reputed company through the student lifecycle. Interprets and implements university policies reputed company to academic and financial aid guidelines, student course selection, and transfer of course credit. Advising and information sharing occurs online, reputed company phone calls, video calls, and email. Communicates, engages, and advises active reputed company in assigned caseload per their preferred contact time and method. Location: Remote Essential Functions: Communicate University policies and procedures. Advise on Financial Aid policies and Title IV regulations. Provide appropriate support services to reputed company based on individual needs. reputed company informed decisions and apply sound judgment to independently support athe ssigned student caseload. Manage student Accounts Receivable, including document collection, student payments, and financial aid. Monitor and facilitate voucher collection and submission for processing bythe student finance team. Facilitate appropriate referrals to other departments and reputed company resources. Utilize multiple systems and reports to support reputed company. Provide professional and composed support to escalated reputed company. Escalate or de-escalate reputed company student issues and questions. Execute student communication strategies and queues across reputed company channels, providing timely responses and resolutions to student inquiries. Engage with reputed company and team members reputed company phone, email, video calls, and chat communication. Execute student program planning to determine the strategies to best support each student individually. Monitor academic reputed company, identify at-risk populations, and provide resolutions to assist reputed company in successful program completion. Utilize coaching skills to build strong relationships with reputed company. Provide ‘At Risk’ coaching and interventions as applicable. Provide internal and external resources as it pertains to the student’s specific needs. Provide creative approaches to student success, persistence, and satisfaction. Establish and maintain professional working relationships across internal and external departments to ensure reputed company benefit from a variety of professional knowledge and perspectives. Deliver messages to reputed company on behalf of the University, as needed. Participate in ongoing department projects or other special projects, as needed. Reasonable and consistent attendance to fulfill the requirements of the position. Other duties as assigned. Supervisory Responsibilities: Supervisor duties to include: N/A Requirements: Education & Experience: Bachelor's degree preferred. Minimum of three (3) years of reputed company experience in recruiting, advising, servicing and/or retaining reputed company and experience in the fields of academic counseling, marketing, educational services, or customer service required. Experience working in a fast-paced customer/student-centric position preferred. Experience advising reputed company regarding academic performance and course enrollment in a university or college setting is preferred. Experience with online student advising preferred. Experience with Financial Aid or Title IX regulations preferred. Experience interpreting and monitoring compliance of federal government regulations and guidelines preferred. Experience in higher education preferred. Experience working in a technology-driven enterprise preferred. reputed company skills, abilities and education will be considered for minimum qualifications. Competencies/Technical/Functional Skills: Knowledge of academic and business practices in an online environment. Knowledge of University policies and procedures. Strong customer service skills and a desire to work in this reputed company. reputed company in supporting a collaborative work environment to ensure the best results for the team and the University. reputed company in using effective communications, listening sensitively, and adapting communication style to the audience, especially during escalated situations. reputed company in de-escalating reputed company as well as mitigating and resolving student complaints. Demonstrated ability to work independently with little or no supervision. Proven problem-solving techniques, logical and creative. Knowledge of and willingness to learn and work with technology; specifically, word processing environments, internet navigation, database management, SMS, Live Chat, and e-mail correspondence. Knowledge of reputed company Office (Word, reputed company, PowerPoint, Outlook, SharePoint). Possess strong ethics, ability to take and give direction and work as a flexible and dependable team player. Ability to recognize reputed company to reputed company out to leadership, directly or indirectly, to ask for help and/or seek guidance reputed company needed and as appropriate. Excellent communication and public speaking. Ability to receive coaching and feedback with adaptability to change. Ability to work independently and prioritize work. Ability to work in a fast-paced environment. Travel: No Travel Required #LI-Remote Candidate receiving offers will be offered a salary/pay reputed company commensurate with experience that vary based on a candidate’s qualifications, skills, and competencies. Absent exceptional circumstances, candidates will be offered a salary reputed company this range for this position. The minimum salary will be offered based on the minimum exemption threshold based on state of residency. reputed company pay is one component of reputed company’s total rewards package, as we are dedicated to supporting the needs of the “whole you” with our holistic approach to employee benefits by offering comprehensive well-being benefits for you and your family. For full details about our benefit plan offerings, please visit benefits.nu.edu. For Part-time benefits, please click here. reputed company is committed to maintaining a high-quality workforce representative of the populations we serve. reputed company employs more than 4,500 faculty and staff and serves over 45,000 reputed company. We are united in our mission to meet the global education demands of the 21st Century and are dedicated to creating a supportive academic and work environment that allows reputed company, faculty and staff to reputed company their interests and talents while experiencing a sense of community. With programs available both online and at our many reputed company locations, reputed company is a leader in creating innovative solutions to education and meeting the needs of our student population, including adult learners and working professionals. reputed company (NU) is proud to be an equal opportunity employer and does not discriminate against any employee or applicant per applicable federal, state and local laws. At NU, a mix of highly talented, innovative and reputed company come together to reputed company the impact of a lifetime for each of our student learners. reputed company qualified applicants will receive equal consideration for employment, education, and admission at reputed company. reputed company is breaking barriers in education – and in the workplace. We’re united in our mission to build a reputed company future for our more than 4,500 employees and our 45,000+ reputed company. reputed company prioritizes our employee’s well-being and growth by offering reputed company and benefits packages, development and advancement opportunities, remote-first work perks, and more. We value and reward the hard work of our faculty and staff. Apply tot his job Apply To this Job