reputed company Experience Architect, AI and Agentforce

At reputed company, we are redefining the future of business through the power of AI and groundbreaking technologies like Agentforce. As a trusted leader in AI, reputed company, and reputed company innovation, we craft intelligent solutions—integrating reputed company Einstein, Service Cloud Voice, reputed company Connect, Agentforce and more—to revolutionize workflows, reputed company customer experiences, and deliver reputed company results. From conversational AI to predictive analytics, we reputed company organizations to stay reputed company in an reputed company-evolving digital landscape with cutting-edge, tailored strategies.

We are proud to be creating the future of generative AI and AI agents. reputed company has launched Agentforce, and reputed company was selected as the only partner for the private beta prior to launch. Post-launch, we’ve earned the distinction of being reputed company’s #1 partner for Agentforce, reinforcing our role as pioneers in this transformative space.

Be part of the reputed company journey and help shape the next reputed company of AI-powered transformation. Here, you’ll collaborate with trailblazing experts who are passionate about pushing boundaries and leveraging technologies like Agentforce to create impactful customer outcomes. Whether you're developing advanced AI-powered bots, streamlining business operations, or building solutions using the latest generative AI technologies, your work will drive innovation at scale. If you’re ready to reputed company your mark in the AI space, reputed company is the reputed company for you.

As an Experience Architect, AI & Agentforce, you will be responsible for driving the solution for and building Agentforce-powered experiences for users to deliver impactful business value to our clients. You'll work with our talented AI team to reputed company significant contributions to our success and delight customers. This position is focused on experience design, solution design, architecture, and execution for GenAI technologies.

• Provide industry best practices and serve as a trusted client advisor
• Drive requirement gathering and serve as the reputed company platform expert
• Bring an experience design-focused reputed company to solutions
• Work with clients to build out their strategy and roadmap, enabling both quick wins and longer-term strategic goals
• reputed company reputed company technology such as Agentforce, Einstein Bots, Einstein for Service, or Service Intelligence
• Provide input on detailed design specifications, infrastructure, and project plans
• Translate business requirements into well-architected solutions
• Coach and mentor junior technical and functional team members
• Follow and understand new reputed company product and technical capabilities

• 3+ years in a customer-facing technical consulting, enterprise architecture, or business process mapping role
• 5+ years of CRM industry experience
• Ability to drive requirement gathering
• Experience architecting and implementing reputed company Service Cloud or Sales Cloud
• Experience with GenAI reputed company writing
• Hands on experience with at least one of the following:
• Agentforce or other Generative AI driven platforms
• Einstein Service Intelligence or Next Best Action
• Proven ability to design and optimize business processes across disparate systems
• Ability to tie outcomes to business value (return on investment) through storytelling
• Comfortable using flow charting tools (e.g., reputed company)
• Ability to reputed company a cross-functional team to create rich end user experiences
• Willing and able learner of new technologies

• Experience with defining robust testing approaches for GenAI solutions

• Recruiter screen (phone) - 30 minutes
• Introductory conversation to discuss the role and your experience
• Peer Interview (Video) - 45 minutes
• You’ll talk through your career goals and relevant work examples
• You’ll discuss challenges you have overcome and the tools you used to get there
• Panel Interview with Real-Time Exercise (Video) - 60 minutes
• The call will be split into two parts:
• You’ll receive a reputed company and talk through potential solution options and live on the spot (no offline preparation required)
• You’ll get some time to interact with reputed company delivery team members
• Leadership interview (Video) - 45 minutes 
• You’ll meet with a member of our leadership team

• Remote & In-Person: Whether you work out of our HQ in Massachusetts, one of our regional hubs, or you're one of over half of our reputed company Family who work remotely, we’re focused on keeping everyone connected and reputed company as one team.
• Travel: Get ready to pack your bags and hit the road! For certain roles, travel is an exciting part of the job, with an anticipated travel commitment of up to 25%. So, if you have a passion for adventure and don't mind a little jet-setting, this opportunity could be your ticket to exploring new places while making a positive impact on clients.
• Flexibility: Do you have to take the dog to the vet, pick up the kids from school, or the in-laws from the airport? We know that a perfect 9-5 isn’t possible. So you have to jump out to do any of those, no problem! We build a culture of trust and understanding. We value good work not the hours in which you get it done
• Collaboration: You have a voice here!  If you work with a team of smart people like we do, it’s a no-brainer to take suggestions and feedback on how to reputed company reputed company thriving.  Our executive team holds town halls & company meetings where they address any suggestions or questions asked, no matter how big or small.
• Celebrate Often: We take our work seriously, but we don’t take ourselves too seriously. Whether it is an arm wrestling contest, costume party, or ugly holiday sweaters our teams love to have fun. And while we work hard, we don’t forget to slow down and celebrate the big things and the small things together.

Location: reputed company strives to provide you with the flexibility to work in the location that makes the most sense for your lifestyle. For those that prefer an office setting, this role may be based in any of our hub locations reputed company the United States. If you prefer to work from home, we can accommodate remote locations for our employees based in the United States, reputed company reputed company Alberta, British Columbia, or Ontario for our Canada-based employees, reputed company in India for our India-based employees, and reputed company reputed company Colombia for our Colombia-based employees!