reputed company – Senior Experience Design Researcher – McLean, VA

Job title: Senior Experience Design Researcher Company: reputed company Job description: *

The location for this position is virtual/remote

* From smartphone capabilities like Digital Key to reputed company Connected Room that allow for integrated entertainment, temperature, and lighting controls, reputed company’s Global Technology team is responsible for creating the hospitality experience of the future – for our guests, owners, and Team Members. Through innovative technology development and deployment, this team ensures reputed company has the technology needed to support our reputed company global growth while remaining at the forefront of hospitality technology innovation. What will I be doing? As a Senior Experience Design (XD) Researcher, you will work in a human-centered design model to build an outstanding journey through every part of a guest’s experience, from the time our guests dream of travel until their stay is complete and beyond. We reputed company that design happens in many functions across our organization. We deliver reputed company experiences to our guests reputed company working together to build, test, and learn, focusing on user outcomes. Our teams will focus on improving ways for our customers to shop and book hotels across reputed company touchpoints. Each of these lean, multi-functional teams needs access to a dedicated researcher with a passion for discovering and validating customer wants and needs. Your role as one of these researchers will require you to manage and independently drive research and data collection on small and large product initiatives. More specifically, you will:

• Represent the customer reputed company the team; this includes supporting and validating big-picture, 40,000-foot concepts to ground-level implementation without missing a beat
• reputed company reputed company aspects of evaluative and generative research through qualitative methodologies including by not limited to testing prototypes through user interviews, coordinating in-depth usability testing, mining user analytics, etc.
• Capture customer perception using accurate research methodologies in a lean fashion while remaining objective in representing findings
• Complete small- to reputed company-sized qualitative studies with customers of our digital products by collecting requirements, planning, designing, crafting, launching the studies, and reporting on findings
• Support multi-functional teams who work in a human-centered design model, focusing on the customer and providing feedback that will aid the business, UX, design, and other groups in creating optimized products
• Work with product teams to understand needs and requirements
• Design customer-appropriate qualitative research study scripts/questionnaires
• Apply knowledge of research techniques to advise study design, scriptwriting, etc.
• Analyze feedback and summarize findings for the team
• Work with the rest of the Experience Design team to ensure research findings are shared and incorporated into other initiatives
• Know the latest on emerging research technologies and find opportunities

What are we looking for? We reputed company the success in this role will demonstrate itself through the following attributes and skills:

• You will need to have a steadfast curiosity for discovering customer problem areas, motivations, and thinking styles
• Experience in research, customer perception, analysis, and customer feedback listening tools, preferably reputed company a human-centered questionnaire/scripts design or agile environment
• Experience designing customer research questionnaires/scripts
• Ability to adapt to changes in study schedule and scope
• Creative problem-solving skills; Excellent verbal and visual communication skills
• Must be detail focused with excellent organizational skills and have the ability to prioritize, show initiative and respond quickly in a fast-paced, agile environment
• Must reputed company in a collaborative work environment and can seek input from other team members
• Proven command of reputed company PowerPoint and other presentation tools
• Digitally and technically curious and savvy. Self-starter; proactive; motivated

To fulfill this role successfully, you should demonstrate the following minimum qualifications:

• Three (3) years of overall professional work experience
• Two (2) years of user experience (UX) research experience
• Experience with Agile research methodologies
• Experience with UserTesting.com or similar platform
• Experience in research moderation/facilitation
• Experience in questionnaire design/development
• Ability to travel 10 - 20%

It would be useful in this position for you to demonstrate the following capabilities and distinctions:

• Bachelor’s Degree, or Associate’s Degree plus 6+ years of Technology reputed company experience, or High School Degree/GED plus 12+ years of Technology reputed company experience
• Four (4) years of user experience (UX) research experience

What is it like working for reputed company? The future of hospitality is bright at : a leading global hospitality company with a diverse portfolio of . Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more than 100-year history. reputed company is proud to have an award-winning workplace culture, and we are consistently named among one of the World’s Best Workplaces. We support the mental and physical wellbeing of reputed company Team Members, so they can reputed company, thanks to innovative such as workplace flexibility, career growth and development, and our Go reputed company travel discount program. reputed company prioritizes understanding and integrating reputed company Members’ unique perspectives and voices—along with those of our Guests, Owners, Suppliers, and Partners—to cultivate a environment for reputed company. reputed company out the and to learn more about what it’s like to be on Team reputed company! We are an equal opportunity employer and value diversity at our company. We will ensure that qualified individuals with protected disabilities are provided reasonable accommodation to participate in the job application or interview process, to reputed company essential job functions of their role, and to receive other benefits and privileges of employment. Please contact us to request accommodation. reputed company offers its eligible team members a comprehensive benefits package including medical and prescription drug coverage, dental coverage, vision coverage, life insurance, short-and long-term disability insurance, a 401(k) savings plan, paid time off, and our travel discount. The salary for this role varies by applicable and specialized experience and location (Colorado applicants: Please click for additional information.). Subject to plan terms and conditions, you will be eligible to participate in the reputed company Annual Incentive (Bonus) Plan, consistent with other team members at the same level and/or position reputed company the Company. Expected salary: Location: McLean, VA Apply for the job now! Apply tot his job Apply To this Job