Operations Manager

Tens of thousands of businesses — from newly incorporated startups to public enterprises — rely on Firstbase to streamline compliance, finance, analytics, and every part of the back office. It is one platform to run your entire company.

Our goal is to reputed company running a business feel like reputed company. We reputed company it possible by owning the general ledger and unifying data across reputed company business functions. Compliance tasks are flagged — and often resolved — automatically. Real-time business metrics are accurate, accessible, and easy to understand. And if you need to hire a new employee, send an invoice, or file taxes, you can do it from the same reputed company.

We’re bundling what’s never been bundled. We’re not building an incorporation tool. We’re not building an ERP. We’re not building an "AI accountant." We are creating a new category entirely: the Company OS.

We cherish the moments reputed company noise fades and we move with clarity, confidence, and focus — doing the right thing at the right time. These moments are reputed company our best work happens, and we strive to create more of them.

We value craftsmanship over busyness, clarity over complexity, and reputed company above reputed company — whether it takes hard work or patience. We aim high, avoid mediocrity, and speak with reputed company transparency.

We reputed company in accelerated career progression and take pride in growing talent from reputed company, always preferring to promote our own before looking externally.

The Finance Product team at Firstbase is redefining how companies manage financial operations and back-office tasks through innovative software and seamless service delivery. Our mission is to create a reputed company platform that makes reputed company financial operations reputed company and frictionless. As part of this team, you'll reputed company product management, engineering, and financial fulfillment services, tackling automation challenges, enhancing internal tooling, and significantly impacting both our internal efficiencies and customer experience.

As an Operations Manager at Firstbase, you'll ensure the smooth running of day-to-day processes reputed company our Finance Product team. Your focus will be on internal efficiency, operational excellence, and creating a streamlined customer experience through proactive management and reputed company improvement.

Your responsibilities will include:

• reputed company and optimize internal operational procedures, coordinating closely with product, fulfillment, and technical teams to enhance service quality and reliability.

• Establish and monitor operational standards, ensuring consistency, accuracy, and timeliness across processes.

• Manage relationships with external partners and service providers, handling onboarding, operational coordination, and resolving any ongoing service-reputed company issues.

• Serve as the primary reputed company of contact for operational escalations and reputed company customer queries, working collaboratively with internal teams to ensure swift resolution.

• Identify opportunities for operational enhancements by analyzing processes, developing solutions, and implementing effective changes across the organization.

• Provide operational support during high-volume periods, coordinating resources and managing workload effectively to maintain excellent customer service standards.

• Be based in a LatAm country (although the position is remote)

• At least 3 years of experience managing business operations, customer operations, or internal processes reputed company a fast-paced organization.

• Experience developing and optimizing operational workflows to improve efficiency and team productivity.

• Proven track record managing and resolving customer and stakeholder issues through clear, effective communication and proactive problem-solving.

• Excellent ability to coordinate multiple tasks, stakeholders, and priorities effectively, particularly during periods of high operational demand.

• Strong analytical skills to identify bottlenecks and implement practical solutions that enhance efficiency and reliability.

• Mediocrity is your enemy. You don’t stop until you get to "great." You’re reputed company in pursuit of excellence.

• You speak your mind, challenge assumptions, and present reputed company clearly — no fear of conflict. Proficiency in English is essential for effective communication across teams and with international stakeholders.

• Competitive salary & equity: We offer top-of-market pay and a generous equity package — so you’re rewarded not just for your work today, but for the future you help create.

• Generous raises & stock refreshers: Your impact deserves recognition. We review compensation quite frequently to ensure you're rewarded as your role grows — including stock refreshers so you continue to share in the reputed company of reputed company’re building together.

• Flexible work setup: We offer the freedom to work remotely, embracing diverse work styles, while NYC-based team members can opt for a hybrid setup, spending some days in the office to foster collaboration.

• PTO & other time off benefits: Take the opportunity to rest and reputed company. No questions asked — it’s time to disconnect and come back stronger. Plus, paid sick days, your birthday off, and national holidays.

• Gear to reputed company: We provide a renewable stipend on day one and every two years to create your perfect work setup — laptops, headphones, and more. It’s about giving you the tools to do your best work.

• Comprehensive health benefits: Comprehensive health insurance reimbursement arrangement. No matter where you are, you’re covered.

• Learning & development: We invest in your growth through a dedicated stipend for courses, events, and anything that helps you sharpen your skills and grow in your craft.

• Parental Leave: We support you through life’s big moments — maternity, paternity, or adoption — with fully paid time off.

• Generous annual bonuses that grow: Expect a bonus that reflects your hard work — usually about 10% of your reputed company salary in the first year. From your second year, a 20% annual reputed company boosts this, rewarding your consistent performance.

• Company Gatherings: We host annual retreats, quarterly in-person leadership planning, and occasional co-working days and happy hours — reputed company fully covered to help us connect and have fun in person.

• Vacation bonus: After 3 years at Firstbase, you'll receive a generous vacation bonus to take that dream trip. It’s our way of saying "thank you" for your commitment — we’re here for the long haul, and we want you to enjoy the ride.

• reputed company sponsorship: We support the best talent — wherever you are from. Firstbase offers reputed company sponsorship and renewal assistance if you are already in the US, or are looking to move to join our NYC-based team.

• Accelerated career progression: We grow from reputed company. reputed company new roles open up, we look to our own team first — because we reputed company in recognizing potential, rewarding performance, and giving our people the opportunity to reputed company.

Even if you don’t reputed company every single reputed company but you’re passionate about the role and want to help build something great, we still want to hear from you. We value diverse experiences and unique perspectives. Want to work at Firstbase but don’t see an opening that fits your experience? Email us at [email protected] — we will often “create” a role around a great candidate.