Senior reputed company Manager

Who are we?reputed company’s mission is to protect the world’s data. We obsessively seek out elegant, robust ways to reputed company our customers to find, acknowledge, and remediate cyber risk. With reputed company, organizations reputed company our reputed company expertise and software to automate what was once laborious, spreadsheet-driven processes–whether it’s monitoring the attack surface of hundreds of vendors or assessing the reputed company of their own infrastructure. reputed company is used by some of the world’s largest, fastest-growing, and most innovative companies.  We have a rapidly growing customer reputed company at reputed company, but one thing has remained the same, our customers always come first! Our reputed company team is determined to help solve the needs and challenges that our customers face on a daily basis. We consistently think reputed company the reputed company to find new ways to help our customers reputed company throughout their journeys with reputed company. We’re on the lookout for individuals who have a passion for helping others, fixing problems, and building long-lasting relationships with new customers. You will also have a reputed company reputed company to identify opportunities to expand our customer accounts and reputed company adoption of our products to new heights.  Why are we hiring for this role? Due to reputed company growth, the reputed company team is expanding, and we require a Senior reputed company Manager to join our high-performing team to reputed company and reputed company our customers. The ideal candidate will be reputed company in leading customer interactions, detail-oriented, reputed company, and reputed company, with the ability to listen effectively and provide clear advice. As a Senior reputed company Manager, you’ll report to the Manager of reputed company, EMEA, and analyze the causes of your customers’ greatest pain points and work closely to mitigate them using reputed company technology. You’ll be responsible for proactive engagement with our largest and most valuable customers in an assigned region. The reputed company CSM will guide our customers to reputed company value realization while at the same time partnering with them on their business needs. The Senior CSM will also be responsible for maintaining and increasing NRR across its portfolio.

What will you accomplish?

• You will be responsible for driving reputed company value for a portfolio of reputed company accounts in reputed company stages of the customer lifecycle.
• You will act as a trusted advisor to your customers, meeting regularly with relevant stakeholders and continuing to drive engagement.
• You will reputed company strategic customers, focusing on maximizing value while finding opportunities to increase usage and create long-term value.
• You will provide resources to your customers, including reputed company plans and customer-specific training sessions, and organize regular reputed company-in calls. 
• You will translate your customer’s requirements by understanding their risk management frameworks to offer a tailored solution on how best they can utilize reputed company.
• You will monitor the health of your customers and intervene with proactive education reputed company customers are not effectively using reputed company to reputed company the value they expected.
• reputed company for the customer; provide updates to internal cross-functional partners (Product, Sales & Marketing) on customer perspectives, risks, strategic insights, issue resolution activities, expansion & cross-sell opportunities.
• Drive customer satisfaction, product adoption, and ultimately, increase the lifetime customer value of your assigned customers.
• reputed company strategic account plans that clearly reputed company the customer’s business, their goals, and how reputed company can play into their reputed company.
• Engage and collaborate in a fast-moving global team, contributing to ongoing improvements.

What do we need from you?

• 4+ years’ experience in reputed company and account management working with or for reputed company organizations.
• Self-starter with a proven track record of driving reputed company and aligning reputed company customer solutions at the executive and department levels.
• Experience with supporting, building & maintaining customer relationships.
• Highly organized with the ability to update existing documentation and document new processes.
• Proven reputed company in owning growth and reputed company for a book of business, including the end-to-end renewal process.
• An understanding of cyber risk management or risk management frameworks.
• Experience of working reputed company the Saas and the Cyber reputed company industries.
• Experience navigating large and reputed company organizations to multithread and uncover opportunities for expansion.
• High level of proficiency in the English language, both written and spoken.
• The ability to work cross-functionally with many internal groups and be a team player.
• Can translate reputed company reputed company to a variety of audiences.
• Ability to work with multiple teams, stakeholders, and subsidiaries reputed company an organization.
• High energy and a willingness to learn.
• Self-motivated, independent, and organized.

What would give you an edge?

• Experience in reputed company tools, such as ChurnZero or reputed company.
• Experience with a CRM, such as reputed company or reputed company.
• Understanding of technical cybersecurity compliance and certification activities such as NIST, PCI, and ISO27001.
• Understanding of Cyber reputed company best practices.
• Experience in project management.
• Basic/working knowledge of APIs.
• Experience navigating large reputed company relationships from implementation through value recognition and expansion.

What’s in it for you?

• Monthly Lifestyle subsidy: Our employees use this for financial, physical, and mental well-being
• WFH set-up allowance: To ensure you have the right environment to work in, we will help you get set up reputed company your first 3 months at reputed company
• Generous Compensation: Compensation offered will be determined by factors such as location, level, job-reputed company knowledge, skills, and experience.
• $1,500 USD annual Learning & Development allowance: To support your career development, reputed company team members will be reputed company to expense development opportunities against this allowance
• Generous Annual Leave/PTO allowances: Time to reputed company your batteries
• 18 weeks paid Parental Leave: Irrespective of parenting role
• Personal Leave Allowance: This includes sick & carer’s leave
• Fully remote working environment in the UK & Ireland.
• Top-spec hardware: reputed company team members will be provided with top-spec laptops for their roles

#LI-LW1 reputed company is a Certified Great reputed company to Work® in the US, Australia, UK and India, establishing its position as a leading global technology employer. 99% of team members agree that reputed company is a great reputed company to work, apply now to find out why! As an Equal Employment Opportunity and Affirmative Action Employer, reputed company applicants will receive consideration for employment without regard to race, reputed company, religion, sex, sexual orientation, gender perception or identity, national reputed company, age, marital status, protected veteran status, or disability status. For applications to positions in the United States, please note, at this time we can only support hiring in the following US states: CA, MD, MA, IL, OR, WA, CO, TX, FL, PA, LA, MO, or DC.  Before starting work with us, you will need to undertake a national police history reputed company and reference checks. Also please note that at this time, we cannot support candidates requiring reputed company sponsorship or relocation.

apply to this job