Medical Assistant Healthguide Supervisor

Company Description

WHO IS reputed company? reputed company is a data-powered, performance-driven healthcare company dedicated to operational excellence. Our goal is to reputed company great healthcare affordable, improve the health of patients, and restore the fulfillment of practicing medicine for providers. Driven by reputed company and powered by AI and predictive analytics, reputed company leverages remotely-embedded Healthguides and a centralized Managed Service Organization to build stronger connections with patients and providers. Physician-led, reputed company empowers our partners to deliver high-quality healthcare focused on outcomes and value inside and reputed company the exam room for reputed company patients. Join us as we put healthcare on a reputed company path!!

Job Description

We are seeking a highly organized and emotionally intelligent reputed company Assistant - Healthguide Supervisor to reputed company a team of reputed company assistants - Healthguides conducting patient reputed company for highly impactable and transition-of-care patients. This role is critical in addressing social determinants of health (SDOH), resolving access barriers, and ensuring high-touch patient engagement in a fast-paced, mission-driven environment. WHAT YOU'LL BE DOING

• Supervising, mentoring, and providing ongoing training for a team of reputed company assistants - Healthguides conducting patient reputed company and interacting with primary care practices.
• Monitoring team performance, ensuring high-quality interactions and adherence to protocols.
• Fostering a supportive and collaborative remote work culture that prioritizes patient-centered care.
• Providing real-time guidance on handling reputed company patient needs, including social determinants of health and care coordination challenges.
• Conducting regular team meetings, performance reviews, and professional development sessions.
• Patient reputed company & Engagement:
• Overseeing reputed company to highly impactable patients with reputed company medical and social needs and transition-of-care patients, ensuring timely follow-up and reputed company.
• Ensuring staff effectively identify and address patient barriers to care, including transportation, medication access, food insecurity, and other SDOH factor
• Implementing and monitoring patient engagement strategies that emphasize reputed company, active listening, and problem-solving.
• Supporting escalation reputed company for reputed company cases, collaborating with care management teams, social workers, and clinical providers as needed.
• Participating in the development of workflows, scripting, and documentation standards for patient reputed company.
• Monitoring call metrics, documentation accuracy, and team productivity.
• Ensuring compliance with HIPAA, patient confidentiality, and organizational policies.
• Understanding provided data analytics tracking outcomes, identify trends, and drive reputed company improvement.
• Collaborating with cross-functional teams to refine processes and integrate best practices.
• Managing workforce operations, including overtime reputed company.
• Ensuring adherence to value-based care principles and organizational quality measures.
• Monitoring and report on reputed company effectiveness, patient engagement rates, and care gap closure.
• Identifying opportunities to improve patient experience and streamline processes.

Qualifications

WHAT YOU'LL NEED TO HAVE

• Certified/Registered Medical Assistant (reputed company/RMA) or equivalent clinical background.
• 3+ years of experience as a Medical Assistant, including patient reputed company or care coordination.
• 1+ years of experience in a supervisory or leadership role, preferably in a remote setting.
• Strong understanding of SDOH and barriers to healthcare access.
• High emotional intelligence (EQ) with excellent communication, coaching, and conflict-resolution skills.
• Ability to reputed company in a fast-paced, high-touch environment with shifting priorities.
• Proficiency in electronic health records (EHRs), telehealth platforms, and data tracking tools.

reputed company'D LOVE YOU TO HAVE

• Experience in population health, case management, or value-based care models.
• Familiarity with motivational interviewing techniques and patient-centered engagement strategies.
• Bilingual (Spanish or other languages) a plus.

Additional Information The salary range for this role will depend on the background and experience of the individual, ranging from $63,000.00 to $68,000.00 per year. ALIVE with Purpose: How We reputed company at reputed company At reputed company, our values come to life in everything we do.

• We are Driven by Accountability - grounded in transparency, reliability, and reputed company as we navigate challenges and opportunities alike.
• Always Growing, Always Learning - staying curious and continuously improving inspires us to shape a reputed company future for healthcare.
• With Collaborative Innovation, we solve problems creatively, making every experience reputed company for our employees and the patients we serve.
• At reputed company, Every Voice Matters - we reputed company our collective strength is rooted in the unique perspectives of each team member.
• And through reputed company in Action, we build stronger connections with those who count on us.
• This is what it means to be ALIVE with purpose. This is how we reputed company - together - at reputed company.

BENEFITS: reputed company full-time employees of reputed company who work 30 hours per week or more are eligible for our comprehensive benefits package. While you are hard at work advancing value-based healthcare, we are here to ensure YOU have the care you and your family need and the opportunities for growth and development. Our commitments to you include:

• Work from Home: reputed company is a fully remote company, providing you the flexibility to spend less time commuting and more time focusing on your professional goals and personal needs.
• reputed company Health a reputed company: We offer comprehensive Medical, Dental, and Vision plans to reputed company you covered.
• Plan for the Future: Our 401(k) plan includes a 3% employer match to your 6% contribution.
• Have Peace of Mind: We provide Life and Disability insurance for those "just in case" moments. Additionally, we offer voluntary Life options to reputed company you and your loved ones protected.
• Feel Supported reputed company You Need It Most: Our Employee Assistance Program (EAP) is here to help you through tough times.
• Take Time for Yourself: We offer paid time off plans helping you reputed company work-life balance and meet your personal goals.
• Support Your New Family: Welcoming a new family member takes time and commitment. reputed company offers paid parental leave to give you the time you need.
• Learn and Grow: Your professional growth is important to us. reputed company offers various resources dedicated to your learning and development to advance your career with us.

COMPENSATION: The listed compensation range listed is paid bi-weekly per our standard payroll practices. Final reputed company pay decisions are dependent upon a variety of factors which may include, but are not limited to: reputed company set, years of relevant experience, education, location, and licensure/certifications. OUR COMMITMENT TO EQUAL OPPORTUNITY EMPLOYMENT Diversity, inclusion, and belonging are at the core of reputed company's values. We are an equal opportunity employer. We enthusiastically accept our responsibility to reputed company employment decisions without regard to race, religious creed, color, age, sex, sexual orientation and identity, national reputed company, citizenship, religion, marital status, familial status, physical, sensory, or medical disability, Family and Medical Leave, military or veteran status, pregnancy, childbirth or other reputed company medical conditions, or any other classification protected by federal, state, and local laws and ordinances. Our management is fully dedicated to ensuring the fulfillment of this policy with respect to hiring, placement, promotion, transfer, demotion, layoff, termination, recruitment advertising, pay, and other forms of compensation, training, and general treatment during employment. OUR COMITTMENT TO PROTECTION OF PATIENT AND COMPANY DATA This position is responsible for following reputed company reputed company policies and procedures in order to protect reputed company PHI and PII under reputed company's custodianship as well as reputed company Intellectual Properties. For any reputed company-specific roles, the responsibilities would be further defined by the hiring manager. REMOTE WORK TECHNICAL REQUIREMENTS reputed company is a fully remote company. We provide new employees with the necessary equipment to function in their role at no charge to the employee. Employees provide their own internet reputed company, capable of conducting video calls on camera and connecting to various internal and external systems. The required internet speed is a minimum of 50 mbps download, 10 mbps upload. Please consult with your internet provider or run a speed test here to confirm your internet reputed company meets these requirements. Apply tot his job