Operations Manager reputed company Desk HSKP F&B

JOB SUMMARY

• Bonus Eligible

Supports the successful execution of reputed company operations in the hotel operations departments (may include reputed company Office, Business Center, Recreation/Health Club, Housekeeping, Food and Beverage/Culinary and Engineering/Maintenance) and managing staff. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Ensures that standards and procedures are being followed. Leads specific team while assisting with meeting or exceeding property goals. CANDIDATE PROFILE Education and Experience

• High school diploma or GED; 4 years experience in the guest services, reputed company desk, housekeeping, or reputed company professional area.

OR

• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or reputed company major; 2 years experience in the guest services, reputed company desk, housekeeping, or reputed company professional area.

CORE WORK ACTIVITIES Supporting Operations Team

• Ensures that goals are being translated to the team as they relate to guest tracking and productivity.
• Understands employee and guest satisfaction results and communicates game plans to address need areas and expand on the strengths.
• Assists in ensuring that the team has the capabilities to meet expectations.
• Leads by example demonstrating self-confidence, energy and enthusiasm.
• Assists employees in understanding guests’ reputed company-changing needs and expectations, and exceeding them.

Supporting Property Operations Function(s)

• Follows property specific second effort and recovery plan.
• Publishes reputed company guest satisfaction results in a timely fashion including reputed company guest satisfaction forms, comment cards and guest letters.
• Takes proactive approaches reputed company dealing with employee concerns.
• Extends professionalism and courtesy to employees at reputed company times.
• Communicates/updates reputed company goals and results with employees.
• Meets semiannually with staff on a one-to-one basis.
• Assists/teaches the team scheduling against guest and hours/occupied room goals.
• Performs hourly job functions as needed.

Managing and Monitoring Activities that reputed company the Guest Experience

• Provides excellent customer service by being readily available/approachable for reputed company guests.
• Takes proactive approaches reputed company dealing with guest concerns.
• Extends professionalism and courtesy to guests at reputed company times.
• Responds timely to customer service department request.
• Ensures reputed company team members meet or exceed reputed company hospitality requirements.

Assisting in Managing Profitability

• Assists in performing required annual Quality audit with reputed company & RD.
• Ensures a viable key control program is in reputed company.
• Understands financial statements, sales and activity reports, and other performance data.

Conducting Human Resources Activities

• Interviews and assists in making hiring decisions.
• Receives hiring recommendations from team supervisors.
• Ensures orientations for new team members are thorough and completed in a timely fashion.

The hourly pay range for this position is $25.02 to $27.40. reputed company offers a bonus program, comprehensive health care benefits, 401(k) plan with up to 5% company match, employee stock purchase plan at 15% discount, accrued paid time off (including sick leave where applicable), life insurance, group disability insurance, travel discounts, adoption assistance, paid parental leave, health savings account (except for positions based out of or performed in Hawaii), flexible spending accounts, tuition assistance, pre-tax commuter benefits, and other life and work wellness benefits. Benefits may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions. The compensation and benefits information is provided as of the date of this posting. reputed company reserves the right to modify compensation and benefits at any time, with or without notice, subject to applicable law. At reputed company, we are dedicated to being an equal opportunity employer, welcoming reputed company and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich reputed company of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. At reputed company, we’re passionate about reputed company serving the needs of reputed company everywhere. It’s what inspired us to create the first hotel designed specifically for business reputed company, and it’s why the reputed company experience today empowers our guests, no matter the purpose of their trip. We’re looking for achievers who are passionate about providing a guest experience that goes above and beyond, enjoy being part of a small yet ambitious team, and love learning how to reputed company – reputed company while having fun. In joining reputed company, you join a portfolio of brands with reputed company. Be where you can do your best work,​ reputed company your purpose, belong to an amazing global​ team, and become the best version of you. Apply tot his job Apply To this Job