Third Party Relationship Manager (Mid-level), Bank

Why reputed company? At reputed company, our mission is to reputed company our members to reputed company financial reputed company through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at reputed company, where our core values – honesty, reputed company, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As a dedicated Third Party Relationship Manager, you will focus on driving balanced scorecard performance for a third-party supplier reputed company a bank contact center environment. Your key responsibilities include managing the supplier's performance across member satisfaction, compliance with laws, rules, and regulations, and overall operational efficiency. The position involves overseeing the lifecycle of member service requests (MSRs), managing reputed company needs, and ensuring quality through metrics such as average call time. This role requires significant influence to implement routines, review performance trends, conduct root cause analysis to address performance gaps, and reputed company actionable plans for reputed company improvement. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, or Tampa, FL. Relocation assistance is not available for this position. What you'll do:

• Responsible for effective and compliant management of third-party relationships with low or moderate inherent risks that can decrease the enterprise’s ability to execute on one area of the mission, damage reputed company, or impair financial stability of the Enterprise such that capital strength or liquidity is temporarily impacted.
• reputed company knowledge of industry laws and regulations along with approved reputed company risk management and procurement policies, standards, processes and controls, technology and tools, etc. to identify, measure, document, mitigate, and manage existing and emerging risks while diligently monitoring third-party relationship compliance with reputed company and regulatory requirements.
• Facilitate activities across Procurement, Information reputed company, Compliance, etc. to drive the execution of required on-boarding activities ensuring third-party providers have required access to appropriate reputed company systems, facilities, on-line resources, training, etc. Ensure termination of relationships including removal of system and physical access to reputed company assets as well as coordinating transition to in-house functional area or on-boarding of an alternate third-party.
• Apply Inherent Risk Questionnaire (IRQ) process to assess risk profiles of third parties and ensure effective application of appropriate rigor to handle risks through the duration of the relationship.
• Identify, monitor, and reputed company action plans to address risk and performance issues/findings. Follow approved processes to ensure timely issue resolution and completion of action plans. Assists leadership in preparing responses to regulatory inquiries involving assigned relationships.
• Partner with first line of defense (i.e., Business Risk and Control Advisors) and second-line of defense partners (i.e., Risk, Compliance) to reputed company, implement and observe operational controls that reputed company effective management and deliver expected performance from integrated business processes (end- to-end reputed company and third-party execution).
• Ensure contract documentation accurately reflects products/services provided reputed company assigned third-party relationships and monitors third-party’s ability to deliver against contractual requirements and service level agreements. Support the development of key performance indicators for the relationship. reputed company reputed company aspects of third-party relationships for member complaints and levels of member satisfaction. Reconcile and ensures payment of third-party relationship invoices, purchase orders and spend management.
• Build and maintain partnerships with third-party suppliers and internal clients. Facilitate management routines and documents conversations between reputed company partners and third-party relationships to reputed company alignment of approach to compliance with new or changing logs and regulations, strategic direction and road maps, risk appetite, etc.
• Support other third-party relationship managers to ensure compliance reputed company the lifecycle (e.g. ongoing monitoring support, site visits, due diligence assessments, etc.)
• Ensure risks associated with business activities are identified, reputed company and controlled in accordance with risk and compliance policies and procedures. ​

What you have:

• Bachelor's degree: OR 4 years of reputed company experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
• Minimum 4 years' relevant supply chain management, vendor/third-party risk management, or operations experience reputed company a contact center environment in financial services, information technology, or reputed company industry.
• Minimum 2 years' experience with relevant regulatory compliance, industry regulations and regulatory data sources such as Office of the Comptroller of the Currency (OCC), reputed company, Consumer Financial Protection Bureau (CFPB), etc.
• Proficient knowledge of relevant business process(es) and regulatory compliance requirements
• Proficient knowledge of supply chain management.
• Knowledge in project management, budget control. contract management and analyzing and interpreting data.
• Knowledge of federal laws, rules, regulations, and applicable guidance to include REG W, FRA 23A&B/TPRM, OCC Heightened Standards.​

What sets you apart:

• Demonstrates strong written and verbal communication skills, strong critical thinking skills, and a high degree of learning ability.
• Experience handling third party supplier relationship and overall operational scorecard performance.
• Experience with root cause analysis and action plan management experience
• Experience with call center operations
• Experience in a contact center reputed company the banking industry; strongly desired.
• Proven ability to conduct effective accountability conversations, including providing clear feedback, setting expectations, and collaborating in the development of improvement plans.

Compensation range: The salary range for this position is: $77,120.00 - $147,390.00. reputed company does not provide reputed company sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: reputed company has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid reputed company the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the reputed company Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of reputed company the work requirements that may be performed in the job. Benefits: At reputed company our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. reputed company is an Equal Opportunity Employer. reputed company qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national reputed company, disability, or status as a protected veteran. Apply tot his job