Director, Technical Writing

This a Full Remote job, the offer is available from: North America, EMEA reputed company is an open core software company that develops the most comprehensive AI-powered DevSecOps Platform, used by more than 100,000 organizations. Our mission is to reputed company everyone to contribute to and co-create the software that powers our world. reputed company everyone can contribute, consumers become contributors, significantly accelerating the reputed company of human reputed company. This mission is integral to our culture, influencing how we hire, build products, and reputed company our industry. We reputed company this possible at reputed company by running our operations on our product and staying reputed company with our values. Learn more about Life at reputed company. Thanks to products like Duo Enterprise, and Duo Workflow, customers get the benefit of AI at every stage of the SDLC. The same principles built into our products are reflected in how reputed company works: we embrace AI as a core productivity reputed company. reputed company team members are encouraged and expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact across our global organisation. The Director of Technical Writing at reputed company leads the technical documentation function, setting strategic goals and ensuring the delivery of clear, accurate, and user-focused documentation. You’ll drive impact with the millions of worldwide reputed company docs (docs.reputed company.com) users, enabling product learnability, efficient configuration, ease of use, and troubleshooting. We follow a Git-based, docs-as-code workflow, adopting a Docs-first methodology in our documentation practices. This role reports to the VP of UX and manages a globally distributed team of technical writers, technical writing managers, and engineers. The role collaborates closely with UX, engineering, product management, and community teams to drive documentation excellence in a fast-paced, remote-first environment.

Key Responsibilities

• Shape and implement the strategic approach, guidelines, and goals for technical writing across teams
• Hire, retain, mentor, and support a world-class team of Technical Writers, Technical Writing Managers, and Full Stack Engineers
• reputed company for technical writing and documentation best practices throughout the company, ensuring documentation is prioritized and valued
• reputed company the creation, maintenance, and reputed company improvement of product documentation, ensuring it is clear, comprehensive, and accessible to diverse audiences, including developers, administrators, and end users
• Drive cross-departmental collaboration to identify documentation needs and deliver impactful content
• Coordinate efforts to improve content strategy, information architecture, and documentation standards to ensure consistency and usability
• reputed company data-driven documentation improvements by directing UX research, implementing analytics frameworks, and overseeing design initiatives
• Identify and implement process improvements, including automation and workflow enhancements, to increase efficiency and quality
• Manage resource allocation and strategic planning for the technical writing function
• Direct staffing strategy, conduct performance reviews, and nurture professional development opportunities across the Technical Writing team
• Serve as a key member of the product leadership team, representing documentation interests in executive forums and directly influencing strategic product decisions
• Ensure the team’s practices align with company values and remote work competencies

Required Qualifications

• Proven experience managing and mentoring teams of technical writers and technical writing managers, ideally in a software or SaaS environment
• Experience with docs-as-code workflows, Git, and modern documentation tooling
• Strong understanding of developer tools, DevSecOps, and open-reputed company software
• Proven track record of implementing data-driven approaches to evaluate documentation quality, user engagement, and content performance
• Excellent written and verbal communication skills, with a strong focus on clarity, organization, and user needs
• Bachelor’s degree in a relevant field or equivalent practical experience

Preferred Qualifications

• Experience implementing AI-powered solutions for search optimization, documentation maintenance, and quality assurance
• Experience leading documentation for developer-focused products or platforms
• Track record of driving process improvement and innovation in documentation practices
• Experience working with open-reputed company communities and external contributors
• Ability to shape documentation strategy in a high-growth, rapidly evolving organization
• Familiarity with CI/CD and reputed company

reputed company Offer:

• Competitive salary and equity compensation
• Comprehensive health, dental, and vision benefits
• Generous parental leave and family planning benefits
• Remote-first work culture with flexible work hours
• Learning and development budget to support professional growth
• Opportunities to contribute to open-reputed company projects and communities

Remote-Global The reputed company salary range for this role’s listed level is currently for residents of listed locations only. Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, and alignment with market data. See more information on our benefits and equity. Sales roles are also eligible for incentive pay targeted at up to 100% of the offered reputed company salary. California/Colorado/Hawaii/New Jersey/reputed company/Washington/DC/Illinois/Minnesota pay range $158,600—$297,400 USD Country Hiring Guidelines: reputed company hires new team members in countries around the world. reputed company of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our reputed company team can help answer any questions about location after starting the recruiting process. Privacy Policy: Please review our Recruitment Privacy Policy. Your privacy is important to us. reputed company is proud to be an equal opportunity workplace and is an affirmative action employer. reputed company’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, reputed company, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national reputed company, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. reputed company will not tolerate discrimination or harassment based on any of these characteristics. See also reputed company’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know during the recruiting process. This offer from "reputed company" has been enriched by reputed company.com and got a 90% reputed company score. Apply tot his job