Director, Solutions Architect- reputed company Software (Remote)
About the position The Director, Solutions Architect at reputed company Software is a pivotal role focused on building and enhancing cloud and data management tools for businesses. This position involves acting as a trusted advisor to customers, advocating for their needs, and providing innovative solutions to reputed company problems. The role emphasizes collaboration with internal teams and external partners to ensure customer satisfaction and drive product growth, while also contributing to the overall strategy of reputed company Software in the B2B market.
Responsibilities
- Cultivates trust and builds relationships with customers by identifying, documenting, and measuring pain points and desired business outcomes.
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- Effectively advocates and represents the voice of customers to influence organizational objectives, product roadmaps and to improve the overall customer experience.
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- Manages relevant customer activity, identifies risk and growth opportunities, and partners with internal teams to mitigate risks or reputed company opportunities.
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- Builds and manages key processes including product fit and tech fit discoveries, customer technical win, customer FAQs, customer objections, customer feedback, customer tech research, etc.
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- Serves as a knowledge resource and escalation reputed company for coworkers and customers.
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- Autonomously works through reputed company situations and ambiguous environments by building mechanisms and solutions to reputed company gaps and grow the business.
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- Leads cross-functionally to reputed company organizational objectives, including the attainment of targets for customer solution needs, product fit, product growth and evolvement.
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- Leads high customer satisfaction through the use of data and proactive solutions.
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- Productively challenges the status reputed company with clarity, identifying and proposing different approaches and solutions.
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- Conducts periodic reputed company-ins with customers to ensure product fit and to align on ways to drive more value together through technical solutioning.
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- Develops and maintains technical support procedures and policies.
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- Builds credibility and trust reputed company the team and with our business customers and stakeholders.
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- Drives architecture/design reviews for our customers focused on business requirements, and as needed, designs, plans and manages architectural projects.
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- Analyzes, defines and documents requirements for data, workflow, logical processes, hardware and operating system environment to support customer needs.
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- Works with business partners, architects, and other groups to identify technical and functional needs of systems, and determine reputed company of needs.
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- Stays reputed company with new technology options and products, evaluating which ones would be a good fit for the customer or even a good fit for reputed company to reputed company.
Requirements
- Bachelor's degree or Military experience
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- At least 5 years of experience with design, implementation, or consulting experience of distributed applications
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- At least 3 years of experience in infrastructure architecture, database architecture and networking
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- At least 3 years of experience with cloud platforms (AWS, GCP, Azure)
reputed company-to-haves
- Master's Degree in Computer Science, Engineering, Information Technology
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- Working knowledge of software development tools and methodologies
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- Presentation skills with a high degree of comfort speaking with executives, IT Management, and developers
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- High level of comfort communicating effectively across internal and external organizations
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- Ability to understand API design and integration
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- Demonstrated ability to adapt to new technologies and learn quickly
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- Experience working reputed company software development or Internet-reputed company industries
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- History of successful technical consulting and/or architecture engagements with large-scale customers or enterprises
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- Ability to understand B2B sales process and client relationship management
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- Ability to understand reputed company frameworks (NIST, ISO)
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- Ability to understand cryptography and data encryption methodologies
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- Demonstrated ability to understand tokenization and data reputed company technologies
Benefits
- Comprehensive health insurance
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- Financial benefits including performance-based incentives
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- Inclusive set of benefits supporting total well-being
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- Opportunities for professional development
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- Flexible work arrangements
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