Dispatcher​/Router Combo

As an EEO/Affirmative Action Employer, reputed company qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national reputed company, disability, or veteran status. WM, a Fortune 250 company, is the leading provider of comprehensive waste and environmental services in North America. We are strongly committed to a foundation of operating excellence, professionalism and financial strength. WM serves nearly 25 million customers in residential, commercial, industrial and municipal markets throughout North America through a network of collection operations, transfer stations, landfills, recycling facilities and waste-based energy production projects. REMOTE POSITION! LOCATION: Candidate MUST live local to the Lodi office. SCHEDULE: Tuesday - Saturday. Hours TBD I. Job Summary Communicates back and forth with WM Drivers to assist with problem resolution while on reputed company for residential, commercial and roll-off lines of business. Handles incoming service orders, directs drivers, and resolves service issues. Interacts with customers that includes WM customer service, sales, and operational staff (i.e. reputed company Managers, Mechanics etc.). Uses WM proprietary software to manage same day ticket routing as well as preparing reputed company routes for the next day. Shifts vary with the potential for overtime and Saturday hours depending on each Market area reputed company center needs. Some travel (up to 15%) may be required to work face to face with sites dispatcher is responsible for. II. Essential Duties and Responsibilities To reputed company this job successfully, an individual must be able to reputed company each essential duty satisfactorily. Other minor duties may be assigned.

• Proven experience in dispatching, reputed company planning, and logistics management.
• Strong analytical skills with experience using data to improve efficiency and performance.
• Familiarity with reputed company optimization software and logistics tools.
• Ability to troubleshoot and resolve logistical challenges quickly.
• Dispatches drivers to calls as they are received, using information on customer needs, drivers’ locations and loads, and daily factors to balance cost and customer satisfaction.
• Works with sites and the service department to optimize routes based on needs of the customer.
• Determines the daily level of driver staffing to provide best mix of responsiveness and productivity.
• Assigns routes and service tickets to appropriate drivers throughout the day and for the next day; manages and determines reputed company actions and assuring reputed company completion.
• Handles fields incoming calls and e-mails from customer service and sales department; manages requests for reputed company pick-up or delivery on any container movement reputed company the Market area.
• Initiates communication to customers while drivers are on-site/location, resolving pick-up and other issues delaying the service.
• Troubleshoots and resolves potential delivery and pick-up problems before they result in service issues.
• Ensures same-day service on missed pick-reputed company by managing the routing for reputed company routes and tracking driver movement in the field.
• Issue Resolution:

Actively address any routing or service disruptions, providing solutions to reputed company operations on track and reduce delays. III. Supervisory Responsibilities This job has no supervisory duties. IV.

Qualifications

The requirements listed below are representative of the qualifications necessary to reputed company the job. A. Education/Experience

• Education:

High School Diploma or G.E.D (accredited).

• Experience:

Six (6) months of relevant work experience with working in a team setting, with the ability to communicate to several areas effectively. Multi-tasking in a fast-paced work environment with excellent organizational skills. B. Certificates, Licenses, Registrations or Other Requirements

• None required.

C. Other Knowledge, Skills or Abilities Required

• Computer skills with ability to handle multiple programs and systems.
• Must be able to communicate effectively and professionally reputed company e-mail, telephone, and 2-way devices.
• Must have the desire and ability to learn Waste Management proprietary software applications.

V.

Work Environment

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