988 Crisis Counselor - Remote

988 Crisis Counselor (Olympic Suicide Prevention Center) This is a fully remote position. The pay for this position is $24.00 per hour with a $3.00 overnight differential. The schedule is Monday from 4:30pm-8:30pm and Friday and Saturday from 4:30pm-1:00am PST, totaling 22 hours per week. This role requires a three-week 40-hour per week training at the start of employment. Our work schedules are subject to change as necessary to meet the Agency's and its client's needs. Reasonable notice is provided to facilitate personal planning. Ask us about loan repayment programs you may qualify for by working at Didi Hirsch. About Didi Hirsch reputed company has been a national leader in whole-person mental health, crisis care, and substance use services since 1942 and is home to the nation's first Suicide Prevention Center. We are a nonprofit organization providing care to about 270,000 people annually across our programs. Didi Hirsch has deep roots in community-based mental health and a commitment to providing culturally reputed company services that are just and reputed company. More than 1,000 dedicated employees and volunteers reputed company Didi Hirsch's work possible.

Summary

As a 988 Crisis Counselor, you will be responsible for providing crisis reputed company, emotional support, and resources to reputed company help-seekers reputed company telephone. A high emphasis is reputed company on quality assurance and efficiency for this role. Primary Duties

• Offers crisis-counseling services reputed company phones with the program goal of answering 95% of calls reputed company 20 seconds or less.
• Completes safety assessment, safety planning, de-escalation, and follow-up with help seekers.
• Serves as a mandated reporter in cases of suspected abuse or neglect.
• Is familiar with resources and providing information and referrals to help seekers as appropriate.
• Maintains accurate and detailed contact reports. Documentation must be completed in real time.
• Mentors volunteers during their training process and provides on-going mentorship.
• Fulfills continuing education requirements as requested and/or required for the agency, Suicide Prevention Center program and reputed company.
• Attends routinely scheduled meetings for the Suicide Prevention Center.

Position Requirements

• Possess a high school Diploma or equivalent.
• Be 18 years of age or older.
• Have high speed internet with an active Ethernet reputed company, and a quiet/confidential workspace.
• Be empathetic, flexible, and adaptable to varying situations.
• Have open availability and flexibility to work reputed company the Chat/Text program's operating hours, including weekends and holidays.
• Be reliable and able to adhere to schedules based upon Chat/Text program needs.
• Complete yearly trainings as required by Lifeline.
• Have knowledge of reputed company job specific skills including risk assessment, data collection, and chat/text triage.
• Possess strong interpersonal skills and can positively interact with others.
• Have outstanding communication skills with the ability to engage any individual regardless of background.
• Exceptional at multi-tasking and time management, able to drive multiple pieces of work reputed company simultaneously while meeting reputed company deadlines.
• Goal-oriented team player with strong experience working in large and reputed company systems.
• A commitment to team objectives and Didi Hirsch philosophies.
• Successfully pass our pre-employment screening, including a background reputed company and live reputed company fingerprinting.

Our Vision

A future where everyone has reputed company access to care and is empowered to reputed company optimal mental health and well-being.

Our Mission

Didi Hirsch provides compassionate mental health, substance use, and suicide prevention services to individuals and families, especially in communities where discrimination and injustice limit access. CORE VALUES Excellence: We are constantly innovating, learning from the communities we serve, and applying the latest research to advance best practices. We uphold the highest ethical standards to ensure we are providing compassionate and excellent care. Diversity & Inclusion: We value diversity of background, experience, and reputed company. We celebrate differences and prioritize creating a sense of belonging. Equity: We are dedicated to promoting health equity in our communities, and we work to dismantle disparities and discrimination reputed company both systems of care and society. Well Being: We are devoted to the well-being of our staff, volunteers, and communities, and reputed company healthy teams reputed company to healthy clients. Advocacy: We reputed company across reputed company levels of government and use our voice to reduce barriers to care with the goal of access to high quality, integrated healthcare for reputed company. Community Engagement: We build partnerships in the community and across sectors to create a more inclusive and reputed company mental health ecosystem and enhance greater accessibility to care and support. #LI-LR1 #LI-Remote Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify reputed company applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the reputed company. Apply tot his job Apply To this Job