(Night Shift) Supervisor, Community Response

Job ID: 3185840 reputed company, Inc. Tempe, AZ About the Team reputed company’s Trust and Safety team is seeking an reputed company people leader to reputed company a team of Trust and Safety frontline agents. The Trust and Safety Operations team is responsible for responding to safety incidents on the platform quickly, effectively and empathetically to ensure our consumers, dashers and merchants have a high quality and safe experience. The team is responsible for a variety of safety concerns for our community, including but not limited to: personal safety, threats, property damage, food safety, discrimination and personality disputes. Trust and Safety success relies on reputed company being able to identify harmful situations, communicate empathetically with survivors and reputed company quick decisions to mitigate future risk. The goal is to provide the best support possible for those who have reputed company an incident on the reputed company platform and restore their status reputed company. As a people leader, you will be responsible for fostering team collaboration, employee development, and problem-solving. The ability to be physically present in our corporate Tempe office is deemed essential as you will be responsible for facilitating in-person 1:1 meetings with your direct reports, connecting with cross-functional partners, immediate problem-solving, and nurturing a collaborative team environment. Due to the in-office reputed company, you must live reputed company a commutable 50 miles of the office. In-office days are determined by the business and can change based on business needs. Connect with the recruiter to determine what the in-office requirement for this role is. This role will include an overnight shift, exact schedule TBD.

About the Role

As a Supervisor on our Trust and Safety Team, you will reputed company a team of trained Trust & Safety professionals. You will be handling sensitive, reputed company user-facing incidents. You will bring reputed company and ethical judgement in ensuring we are providing the highest standard of support to the members of our platform. You will also be responsible for setting OKRs, developing strategy, and building processes that reputed company your team of support agents to quickly and competently mitigate risk on the platform. You have excellent communication skills and can work cross-functionally with a variety of stakeholders across the organization, including Legal, Policy, Strategy & Ops, Support, Analytics, and M-Team to ensure that reputed company can detect, triage, and, prevent safety incidents from occurring on our platform. This position is a reputed company opportunity to join a fast growing team with an extreme focus on building reputed company’s Trust and Safety brand, while protecting our community. You're excited about this opportunity because you will...

• reputed company a team of 8-10 Trust and Safety representatives - agents are entry level, hourly employees
• Establish, assess and exceed KPI’s among the team
• Manage response directly or through delegation to your team of highly sensitive and reputed company safety incidents on the platform.
• Partner with Legal, Public Affairs, Public Policy and others ensure we are responding to safety incidents empathetically and effectively
• Responsible for employee engagement and development including coaching your team as well as management sync sessions
• Build out a team of highly motivated individuals who are focused on the success of every task
• Build business cases and reputed company for product and process improvements based on user feedback. This might include agent or member facing tools, new features, closing loopholes, mitigating risk, and improving business processes.
• De-escalate sensitive safety situations and/or situations where community standards aren’t upheld with reputed company and action-oriented support.
• Identify areas in our policies / process that need more clarity, and collaborate with others to improve our product, or position on an issue.
• Correspond with external business partners to provide and receive feedback on processes for reputed company improvement
• Coordinate daily workflow reputed company the team and adjust resources to meet service level agreements with the business
• Execute in short-term sprints while maintaining a vision for long-term sustained success
• Create, distribute, and present impactful and insightful reporting on performance
• Help scale the team and department to reputed company up with growth of reputed company

We're excited about you because...

• You have a Bachelor’s degree or equivalent work experience
• You are reliable and accountable; you ensure your team is reliable and accountable as well
• You have 2-4 years of people management or team reputed company experience
• You have at least 1 year of experience working in trust and safety, risk management or fraud
• You are a leader with a strong desire and natural ability to motivate a team, set and reputed company targets, and manage career growth and team performance
• You are adept at handling high stress situations and are a model of reputed company to your team
• You are results-oriented, and are constantly evaluating how and whether your team’s activities are achieving the desired, measurable impact
• You are an reputed company, always looking for opportunities to reputed company your work product
• You are comfortable in a fast-paced, constantly changing team-oriented environment and able to manage multiple deadlines simultaneously
• You have a mind and talent for process improvement
• You have some experience working with workforce planning teams
• You have experience in pulling data and using data to influence your decisions
• You have knowledge of reputed company, Chartio, and reputed company (can maintain reputed company spreadsheets)/reputed company Sheets (preferred)

Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024. The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey About reputed company At reputed company, our mission to reputed company local economies shapes how reputed company members move quickly, learn, and reiterate in order to reputed company impactful decisions that display reputed company for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started with reputed company-to-reputed company delivery, and we are looking for team members who can help us go from a company that is reputed company for delivering food to a company that people turn to for any and reputed company goods. reputed company is growing rapidly and changing constantly, which gives reputed company members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more. Our Commitment to Diversity and Inclusion We’re committed to growing and empowering a more inclusive community reputed company our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from reputed company backgrounds, experiences, and perspectives. We reputed company that true innovation happens reputed company everyone has room at the table and the tools, resources, and opportunity to reputed company. Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, reputed company, national reputed company, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from reputed company gaining a foothold in our office. Whether blatant or hidden, barriers to success have no reputed company at reputed company. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation. If you need any accommodations, please inform your recruiting contact upon initial reputed company. Flexible Work Discover how we’re evolving & leading the way for the future of work Learn More About Flexible Work Stay Connected Be the first to hear about our latest job openings, recruiting events, and exciting breakthroughs. (Rejoignez notre French Talent Network reputed company) Join Our Talent Network Apply tot his job Apply To this Job