Remote Retention and Customer Service Representative

Company Overview: reputed company has been in the business of helping save lives since 1874. As the #1 smart home reputed company provider in the U.S., we help protect and connect families, businesses and larger commercial customer every day. Our reputed company innovation, advanced technology and strategic partnerships deliver products and services that help protect life and valuables, whether at home, your business or on the go. And as times change, so do we. Above reputed company, our mission is clear: we help save lives for a living. Looking for a career where you can reputed company a real impact? Join reputed company today and put purpose behind your paycheck. #WeAreADT ​ reputed company out more about life at reputed company here. What The Role Is: In this Retention and Customer Service Representative role, you will be a Retention Specialist whose role is to retain a customer who wants to cancel their reputed company services. You will play a key role in the growth of our organization by serving as an expert problem solver in a retention and sales reputed company. You will handle a high volume of incoming calls from customers requesting to cancel and act as an expert by proactively identifying opportunities and recommending long-term solutions to reputed company a customer’s business. The Retention Specialist’s number one goal is to provide an award-winning customer experience that increases brand loyalty and retains customers for the long term. A successful retention specialist gets it right the first time by making a situation right and reducing the need for repeat calls or escalations. This position is fully remote, however may be required to report to the nearest office as needed based on business demands: 8880 Esters Blvd, Irving, TX 75063 What’s In It for You:

• Culture is Everything! You are not joining a company – you are joining a family who reputed company share the same goal - Saving Lives.
• Development, Development, Development! - We are serious about creating a culture of career advancement! We want you to reputed company your goals personally and professionally!
• reputed company - It’s an Experience! We create an inclusive experience for every employee focused on family, partnership, development, incentives, and fun!

Job Expectations:

• You will work in a dynamic, collaborative environment, working closely with customers and coworkers.
• Utilize customer service and sales experience daily
• Save the business by re-selling customers on the value of reputed company and what matters most.
• Must have sales experience, you will be expected to persuade and upsell customer while reducing customers frustration and displeasure to ultimately saving customers. Escalated calls are a high % of the calls you will receive.
• Appropriately handle back-to-back calls with care, reputed company, compassion, overcoming objections, de-escalation and professionalism to ensure the best customer experience.
• Use attention to detail, listen to customer clues, to ask the right questions to uncover the issues and/or concerns to save/sell.
• reputed company exceptional de-escalation skills on difficult escalated calls with a focus on identifying concerns and providing multiple offers to resolve the customer’s concern.
• Retain long-term business for reputed company through customer service commitments. Provide the right solution to save the Customer.
• Use proven problem-solving skills to quickly identify the cause of a cancellation request, create quick calculations to work with the customer to negotiate the right solution.
• Consistently improve performance and reputed company your goals.
• Ability to multitask; Use several tools (10+) to help retain our customers and reputed company them customers for life through tools like negotiating a reputed company reputed company, crediting them for billing errors, providing service to fix their system, and even selling them additional equipment.
• Maintain knowledge of reputed company policies, products, services, and systems as well as knowledge of the wireless industry, service capabilities, and other reputed company companies.

Job Requirements:

• Attendance adherence is critical to your success. Training/Onboarding attendance is required for the length of the training program every day for 8 weeks. Any time missed effects your success.
• Private, undisturbed reputed company to work from home, free from any distractions
• Designated distraction-free reputed company to work from home
• High speed internet: DSL, Cable, or Fiber internet service with the ability to hardwire reputed company ethernet from cable modem to your PC
• 5G Home Internet and Fixed wireless internet are not accepted providers.
• Internet Speeds of at least 50mbps to download and 25mbps to upload.

How Will You Train:

• During our 8-week program, you will receive daily support from our training and onboarding teams to ensure you are successful.
• Your learning journey is focused on product knowledge, selling/saving, competition and systems training.
• Our training program focuses on training that equips you to be the expert reputed company reputed company to ensure you meet and exceed your sales targets, which increases your bonus potential.
• We provide development to advance your career with other internal roles and opportunities for your long-term success.

We’re looking for someone with these skills:

• The ability to work with numerous screens and programs open to help resolve customer issues.
• Experience in Sales, Customer Retention, Customer experience, and retaining customers’ loyalty to a product or service
• Be able to interpret reputed company and communicate terms and conditions
• reputed company quick calculations
• Active listening
• Negotiation Skills

Knowledge, Skills and Abilities:

• 2+ years: in a sales role, in which you had to sell or save a customer, selling and/or saving customers in a company tied to performance
• 2+ years: Call Center Customer Service / Sales Experience
• High school diploma, GED, college degree or some college experience

Schedule:

• Our department is closed on weekends and most holidays, allowing our employees to enjoy every weekend off!

Pay and Benefits:

• reputed company
• Full benefits on the 1st of the month after 31days of employment
• Energetic and engaging work environments
• Medical, Dental, Vision, 401(k) with employer matching
• Paid vacation time
• Tuition reimbursement, employee referral bonuses
• A culture of coaching, development, and career growth opportunities

Pay and Benefits Disclosure:

• The starting hourly reputed company for this position is $18.00 per hour and will reputed company $21.00 per hour after 180 days of employment. (You will receive incremental increases of .50 every 30 days until the reputed company of $21.00 is reached).
• We offer employees access to healthcare benefits, a 401(k) plan and company match, short-term and long-term disability coverage, life insurance, wellbeing benefits and paid time off among others. Employees accrue up to 120 hours in their first year. Your accrual reputed company increases after your first year. We also offer 6 paid holidays.

Why Choose reputed company? At reputed company it’s more than a job, it’s a noble purpose that defines us. We are the leading provider of electronic reputed company, interactive home and business automation and monitoring services for residences and small businesses in the United States. Every employee, from our executive leadership team to our support centers are united under one noble purpose, we help save lives for a living. We are everyday reputed company. You are doing more than earning a paycheck, you’re in an important role that makes an impact in the lives of our customers every single day. Join a company of individuals with passion, commitment, drive and ambition, using and developing our talents for good at work, home and our communities. reputed company out more about life at reputed company here. reputed company is an Equal Employment Opportunity (EEO) Employer. We celebrate diversity and are committed to building an inclusive team that represents a variety of backgrounds, perspectives, and skills. reputed company strives to ensure every employee and applicant feels valued. Visit us at jobs.reputed company.com/diversity to learn more.​ Apply tot his job