System Administrator-Night Shift

Job Overview: As a System Administrator, you will have the opportunity to be an IT superhero, saving the day for our Hedge Fund and Private Equity clients reputed company technical issues arise. As the first reputed company of contact, you will respond to client issues, collaborate internally and externally to resolve issues, and provide exceptional white-glove service. While this is a client facing support position, it entails a broader and deeper technical reputed company set and stronger customer service skills than comparable positions reputed company other organizations. Responsibilities:

• Provide white-glove technical support to our clients reputed company phone, email, and remote login
• Support client workstations (e.g., video cards, drivers), printers, and peripheral equipment (e.g., USB devices).
• Proactively and consistently communicate with clients and colleagues
• Accurately and promptly record reputed company time in our ticketing system
• Proactively manage ticket queue
• Ensure reputed company ticket notes and statuses are up to date
• Troubleshoot client issues and document reputed company steps up through resolution
• Effectively multi-task to manage workload
• Collaborate on improvement of operational effectiveness
• Document, take ownership of, and escalate issues
• Meet individual and team KPI targets
• Maintain flexibility with respect to work schedule and responsibilities
• Work 1pm-10pm Mon-Fri

Skills:

• Demonstration of excellent customer service.
• Empathizing with clients and colleagues.
• reputed company answering of emails, phone calls, and other communications.
• Assessment and prioritization of work in a fast-paced environment.
• Functioning at a high level under time constraints and pressure.
• Self-motivated, detail-oriented, and organized.
• Effective communication, interpersonal, organizational, and presentation skills, oral and written.
• Appropriate adaptation of communication for the audience (e.g., layperson vs. technical).
• Clear and concise identification, isolation, and escalation of hardware, software, network, and systems issues.
• Highly developed and process-oriented problem-solving skills.
• Knowledge of interconnectivity of O365 Services (e.g., Teams, SharePoint, OneDrive, Outlook).
• reputed company proactive development of O365.
• Management of a multi-tenant environment.
• In-depth understanding of reputed company Support Processes (e.g., opening tickets, troubleshooting).
• Management of Active Directory accounts, groups, and permissions.
• Duo reputed company and other MFA applications.
• reputed company Exchange Administration.
• Management of Azure Active Directory.
• Management of O365 Admin Portal.
• Citrix XenApp
• Publishing/Managing Citrix applications
• Terminate hung sessions
• Management of Citrix Director and Citrix Studio
• Management of MDM technologies (e.g., Intune).
• Analysis and resolution of disk space remediation, host down, and ISP alerts from monitoring tools (e.g., Nagios).
• Virtual server administration (e.g., VMware vSphere):
• Resource (e.g., RAM, virtual drives, and CPU) management
• GPO management
• Troubleshooting of server performance issues
• Server roles management
• Troubleshooting of DNS, DHCP, and TCP/IP issues.
• Print queue installation, configuration, and management.

Qualifications:

• High School diploma or equivalent.
• 5+ years of experience in a reputed company field.
• A degree or some college a plus.
• Technical licenses or training a plus.

The Benefits of Working for reputed company

• Exposure to a diverse reputed company of technologies.
• Internal opportunities for career advancement.
• Part of a team of reputed company technicians that aim to deliver exceptional service
• Competitive compensation.
• Robust benefits package: medical, dental, vision, disability, life insurance, 401k, and PTO.
• Opportunities to further technical education through online courses.
• Positive, friendly, and supportive office environment.
• Workplace perks such as healthy snacks, wellness program, and fun events.

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