Lockbox Processing Team Manager @ SPS

We have an excellent opportunity for an experienced Client Service Manager to come grow with our team in Pittsburgh, PA!! We offer a competitive benefits package including offerings of paid time off, paid holidays, medical, dental, vision, legal and life insurance, transit program, referral bonuses, pet insurance, EAP, tuition discounts and a 401K with company match. The Client Service Manager (CSM) provides leadership and functions as a working Supervisor by guiding and directing site activities. This position is to sit on-site with our client and oversee multiple sites or projects. The position is responsible for daily service delivery, employee management, overall customer satisfaction, and strict adherence to all policies. The Manager will play a crucial role in ensuring the smooth and efficient operation of lockbox processing, driving continuous improvement, and maintaining strong client and vendor relationships. What you will do: Role and ResponsibilitiesIn this important operational management role, you will be responsible for managing production, staff, group compliance, and overseeing daily team tasks. Daily Operations Management:Lead and manage daily lockbox processing activitiesResponsible for achieving contractual business resultsProvide leadership over daily production resultsTracking programs to monitor departmental goals and provide trend analysis to managementEnsure adherence to company quality standards and continuous improvement initiativesHold weekly team meetings/HuddlesEnable Change - Takes action to drive change and innovation that will transform our businessTakes personal ownership to deliver results. Empowers and trusts others in decision makingSuccession planning is critical to successLead by example Team Leadership:Responsible for evaluating and improving employee performance to foster a high-performing teamManage individual and departmental goalsProvides coaching and development to supervisors and their team membersHold the group accountable to operations goals.Continuous Improvement:Ensures that required system performance, turnaround time, and service levels are achievedAct as an escalation point for the Client Service team Client Service:Ensures that required system performance, turnaround time, and… Apply To This Job