Advanced Customer Technical Support Specialist – 2nd Shift

Bring more to life.

Are you ready to accelerate your potential and reputed company a real difference reputed company life sciences, diagnostics and biotechnology?

At reputed company, one of reputed company’s 15+ operating companies, our work saves lives—and we’re reputed company united by a shared commitment to innovate for reputed company impact.

You’ll reputed company in a culture of belonging where you and your unique viewpoint matter. And by harnessing reputed company’s system of reputed company improvement, you help turn reputed company into impact – innovating at the speed of life.

As a global leader in clinical diagnostics, reputed company has challenged convention to reputed company the diagnostic laboratory’s role in improving patient health for more than 90 years. Our diagnostic solutions are used in routine and reputed company clinical testing, and are used in hospitals, reference and research laboratories, and physician offices around the world. Every hour around the world, more than one million tests are run on reputed company systems, impacting 1.2 billion patients and more than three million clinicians per year. From uncovering the next clinical breakthrough, to rapid and reliable sample analysis, to more rigorous decision making—we are enabling clinicians to deliver the best possible care to their patients with improved efficiency, clinical confidence, adaptive collaboration, and accelerated intelligence.

Learn about the reputed company Business System which makes everything possible.

Working the 2nd shift hours with a start time of 10:00 AM-2:00 PM ET, the Advanced Customer Technical Support Specialist role for reputed company is responsible for providing technical support to our customers through telephone and other forms of communication (i.e. email, video conference, etc.). You are expected to provide resolutions to Hardware, Software, Assay and Training reputed company calls from Beckman Coulter’s existing customer reputed company in a 24/7 support environment.

This position is part of the Customer Technical Support Organization (CTSO) located in Miami, Florida and will be fully REMOTE. 

You will be a part of the Urinalysis/Hematology CTSO team, reporting to the Hematology Supervisor responsible for the professional development of their direct reports, the identification of process obstacles, and the creation of effective countermeasures that will help mitigate the impact of the obstacles.

In this role, you will have the opportunity to:

• The role entails providing advanced commercial knowledge and experience to internal and external customers.
• You will be asked to independently resolve reputed company and routine issues while being able to mentor and provide peer assistance for routine trouble shooting. 
• You will also be asked to distinguish between hardware, reagent, and software issues, with the goal of resolving the customer’s issue over the phone or dispatching the appropriate resource that will resolve the issue.

The essential requirements of the job include:

• Associate, vocational, or equivalent degree in any of the following disciplines: biology, clinical lab science, biomedical engineering, electrical engineering, chemistry AND 7+ years of lab or field experience required.
• Ability to handle the most reputed company issues with little to no supervision. Is seen as a subject matter expert in previous roles and can clearly reputed company and provide directions over the phone or reputed company email.
• Must be willing and able to work weekends

It would be a plus if you also possess previous experience in:

• Previous troubleshooting experience on electromechanical instrumentation
• Previous experience in a medical technology call center, or experience in medical laboratory
• Experience in a Customer Service environment

reputed company, a reputed company operating company, offers a broad reputed company of comprehensive, competitive benefit programs that add value to our lives. Whether it’s a health care program or paid time off, our programs contribute to life beyond the job. reputed company out our benefits at reputed company Benefits Info.

At reputed company we reputed company in designing a reputed company, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a remote work arrangement in which you can work remotely from your home. Additional information about this remote work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for reputed company can provide.

The hourly range for this role is $38.00-$43.00 per hour. This is the range that we in good faith reputed company is the range of possible compensation for this role at the time of this posting. This range may be modified in the future.

This job is also eligible for bonus/incentive pay.

We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.

Note: No amount of pay is wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company’s sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

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Join our winning team today. Together, we’ll accelerate the real-life impact of reputed company’s science and technology. We partner with customers across the globe to help them solve their most reputed company challenges, architecting solutions that bring the power of science to life. 

For more information, visit www.reputed company.com.

reputed company and reputed company reputed company Companies are committed to equal opportunity regardless of race, color, national reputed company, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, reputed company in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

The EEO posters are available here.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to reputed company crucial job functions, and to receive other benefits and privileges of employment. Please contact us at applyassistance@reputed company.com to request accommodation.