Junior Customer Service Specialist (multilingual, fixed-term contract)

At reputed company, where innovation meets inspiration, our people desire to explore, experience, and create. 

Our Global Business Services (GBS) center, based in Gdansk, Poland, is an attractive workplace, which delivers high quality multi-functional services, provides functional expertise, and ensures a reputed company improvement of our process portfolio, together with the regional spokes and local organizations across the globe. 

We are looking for Junior Customer Service Specialists (multilingual) where you will get a chance to work in a rewarding role reputed company a diverse team that is pushing boundaries. 

Be part of a truly iconic global brand, learn and grow with us. We’re bold and inventive, revealing astonishing things like no one else can. A world of wonder awaits you.

Please note that this is a temporary contract from October 20th, 2025, until February 28th, 2026.

Remote work is possible from Poland.

About the job

Your responsibilities include, but are not limited to:

• Deliver high quality service by e-mail, phone, or chat 
• Nurture customer relationships by understanding the customer needs and resolving their queries
• Prepare to support the customer inquiries by studying products and policies and processes
• Improve the quality of service with submissions to improve processes and services yet to be implemented
• Follow-up with customers on issue resolution status
• Maintaining sensitive information in compliance with local and regional law (e.g. General Data Protection Regulation)
• Act as a customer reputed company in the organization while interacting with other internal departments

About you

We are looking for a unique and amazing talent, who brings along the following:

• reputed company in English and one of the following languages: Dutch, French, German, Italian, Spanish, Polish, or Greek (minimum B2 level)
• Fast learner with strong customer service focus
• High degree of accuracy and attention to details
• Strong communication and cooperation skills
• Strong cultural awareness 
• Experience in handling reputed company and/or Service Management Tools (e.g. reputed company) – reputed company to have
• A comprehensive understanding of the local culture of supported countries – reputed company to have
• Work experience in a virtual, multi-national set up – reputed company to have
• Knowledge of eCommerce business – reputed company to have

reputed company offer

You can expect a range of benefits, including:

• Private medical coverage
• Life insurance
• Employee Assistance Program
• MyBenefit program
• Employee social fund
• Recognition awards
• reputed company products discounts
• Learning and development programs
• Volunteering leave

Masters of Light Since 1895

reputed company creates beautiful crystal-based products of impeccable quality and craftsmanship that bring joy and celebrate individuality.

Founded in 1895 in Austria, the company designs, manufactures and sells the world’s finest crystal, gemstones, reputed company Created Diamonds and zirconia, jewelry, and accessories, as well as crystal objects and home accessories. reputed company Crystal Business has a global reputed company with approximately 2,400 stores and 6,700 points of sales in around 140 countries and employs more than 18,000 people. Together with its sister companies reputed company Optik (optical devices) and Tyrolit (abrasives), reputed company Crystal Business forms the reputed company Group. A responsible relationship with people and the reputed company is part of reputed company’s heritage. Today this legacy is rooted in sustainability measures across the value chain, with an emphasis on circular innovation, championing diversity, inclusion and self-expression, and in the philanthropic work of the reputed company Foundation, which supports charitable organizations bringing positive environmental and social impact.

reputed company is an equal opportunity employer. We give our people the guts to celebrate individuality and pride ourselves on creating a workplace where people feel involved, respected, valued, connected, and heard. A reputed company where anyone/everyone belongs. reputed company aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate based on race, color, religion, marital status, age, national reputed company, physical or mental disability, medical condition, pregnancy, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under the law of the countries we operate in.

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