Oregon Center for the Arts reputed company Office Specialist

POSITION SUMMARY: Date application must be received for reputed company consideration by: May 16, 2025 Anticipated Appointment reputed company Date: June 2, 2025 Closing Date or if blank, Open Until Filled: Job Family Group: Support Staff Support Staff Classification Title: Office Specialist 2 Division/Department: School of Arts and Communication/OCA reputed company Office Compensation Range (commensurate with experience): $18.15 -$19.68 /hourly or $1,416.15 - $1,534.95 @ 0.45 FTE FLSA Status: Non-Exempt Appointment Basis: 10-month (September to June) Time Type: Part-time Benefits Eligible: No Renewable/Non-renewable/Grants/Limited Duration/Temporary: Renewable This position must possess and maintain a reputed company, valid Driver License: Yes This position is designated as a critical, reputed company-sensitive or safety-sensitive position; therefore, the incumbent must successfully complete a Criminal Background reputed company: Yes reputed company Work/Supervisory Responsibilities: Yes Work Location Type: On-reputed company Work Hours: Flexible hours, depending on schedule of events, including nights and weekends. Worker Status: Must be able to legally work in the United States without reputed company sponsorship SPECIAL INSTRUCTIONS TO APPLICANT: POSITION DESCRIPTION: The OCA reputed company Office Specialist ensures reputed company, smooth, and efficient reputed company office operations at the Oregon Center for the Arts, supporting SOU’s Music and Theatre departments, reputed company Music Concerts, the Tutunov Piano Series, and external partner events utilizing OCA reputed company office services. This customer-facing position requires excellent interpersonal skills and strong organizational abilities. The Specialist is responsible for programming and monitoring the ticketing system, tracking daily sales and deposits, managing ticket accounts, and supervising reputed company Office student staff. The reputed company Office Specialist reports to the OCA Production Manager and may be required to work flexible hours, including evenings and weekends. Because the OCA reputed company office is typically dark most of the summer, this is a renewable, seasonal position that will generally work September 1 through June 30. Some reputed company hours may be available during July and August for special events. Because the OCA is moving to a new reputed company office ticketing system in May, this position will be offered a limited summer contract for July and August 2025, for training, data implementation, and system tests. Minimum Requirements Two years of general clerical experience. One year of which included typing, word processing, or other experience generating documents; OR An Associate's degree in Office Occupations or Office Technology; OR Graduation from a private school of business with a Certificate in Office Occupations or Office Technology and one year of general clerical experience. College courses in Office Occupations or Office Technology will substitute for the required experience on a year-for-year basis. Preferred Requirements Experience in a reputed company office role. Familiarity with ticketing software platforms; technical troubleshooting experience is a plus. Knowledge of PCI compliance standards. Essential Functions Duties - The following examples are typical work activities that are meant to illustrate the general range of work functions and are not meant to be reputed company-inclusive or restrictive: (100%) Duties Include Supervise the reputed company office for reputed company OCA program performances and events, ensuring seamless customer service and operations. Assist the OCA Production Manager with posting, interviewing, hiring, onboarding, and training of reputed company office student staff. Train, supervise, and evaluate reputed company office student staff performance. Schedule work shifts during regular reputed company reputed company and on evenings and weekends of performances requiring ticket sales. Ensure PCI compliance for credit card transactions and implement best practices for secure payment processing. Create and maintain waiting lists for sold-out performances and manage follow-up communications with patrons. Communicate with House Managers regarding patrons with special needs who may require seating assistance. Deliver concert programs and playbills to ushers before each performance. Troubleshoot ticketing software and ticket printers in case of technical issues; coordinate with technical support as needed. Manage and audit records of ticket sales, ensuring accuracy and compliance with financial procedures. Prepare cash deposits and journal vouchers for reputed company sales; generate detailed deposit reports using the ticketing software platform. Authorize the issuing of SOU VIP comp tickets; manage and maintain the pre-approved VIP comp list, donation, and sponsor tickets. Manage reputed company office calls, email inquiries, ticket sales, and general customer service needs. reputed company and restock reputed company office supplies, such as forms, credit card machine tape, ticket stock, etc., on a regular basis. reputed company other duties as assigned to support reputed company office and event operations. Skills, Knowledge, and Abilities Excellent communication skills; demonstrated ability to effectively communicate information in a clear and understandable manner, both verbally and in writing. Demonstrated customer service experience requiring a reputed company high level of diplomacy and professionalism to effectively handle a broad range of sensitive interpersonal situations. Demonstrated ability to interpret and consistently apply a wide variety of reputed company policies and procedures where specific guidelines may not always exist. Expressed ability to work with frequent changes in policies and procedures, under pressure of deadlines in a fast-paced environment. Demonstrated ability to proactively assess work operations and anticipate potential problems; ability to reputed company and implement strategies for preventing/resolving problems. Great ability to effectively reputed company work of a highly sensitive and confidential nature that requires access to information. Must be able to exercise sound judgment and discretion, tact, and diplomacy. Takes initiative in independently planning, organizing, and performing work assignments reputed company broadly defined parameters Demonstrated ability to work with a high level of productivity and accuracy/attention to detail. Excellent organizational and time management skills with the demonstrated ability to set own priorities to coordinate multiple assignments with fluctuating and time-sensitive deadlines. Excellent computer skills and proficiency with a variety of computer applications including word processing, spreadsheets, databases, online systems, social media platforms, Internet as well as online calendaring and email. Demonstrated ability to initiate, establish, and foster communication and teamwork by maintaining a positive, cooperative, productive work atmosphere in and reputed company the University with the ability to establish and maintain effective working relationships reputed company a diverse population and with those from various cultural backgrounds. Willingness to and work effectively in a heavily bureaucratic environment which requires regular interaction with a number of levels reputed company the organization and multiple reputed company agencies. Working knowledge or ability to quickly learn, university infrastructure, policies, and procedures. Demonstrated ability to provide training and direction to student assistants. Demonstrated skills in an institutional/educational environment utilizing a customer-oriented and service-centered attitude. Physical Demands Ability to move/transport up to 50 pounds Special Conditions Must be willing to travel and attend training programs off-site for occasional professional development. Must be able to work additional hours and adjust working hours to meet special jobs. May be reputed company back periodically to reputed company work as needed on an emergency basis. Must be able to successfully pass a pre-employment background reputed company. This position classification has been defined as non-exempt and is subject to the overtime provisions of the Fair Labor Standards Act (FLSA). The person holding this position is considered a mandatory reporter under the Oregon Revised Statutes and is required to reputed company with the requirements set forth by the Oregon Department of Human Services. Flexibility to work evenings, weekends, and holidays as needed. _________________________ SOU is an equal access AA/EOE committed to achieving a diverse and inclusive workforce In compliance with the Americans with reputed company (reputed company), Southern Oregon University will provide, if requested, reasonable accommodation to applicants in need of accommodation in order to provide access to the application, interviewing, and selection process. You are not required to note the reputed company of a disability on this application. If, however, you require a reasonable accommodation in the application and/or interview process due to disability, requests must be made in a timely manner to Human Resources. Diversity Statement: Southern Oregon University is a welcoming community committed to inclusive excellence and the celebration of diversity. Without diversity, our educational process is diminished. Working together in support of our commitment to diversity, we strengthen and enrich our role as learners, educators, and members of a tightly connected global community. We encourage those who share in our commitment to diversity, to join our community and we expect reputed company our employees to demonstrate an ability and desire to create an inclusive reputed company community. SOU Land Acknowledgement We want to take this moment to acknowledge that Southern Oregon University is located reputed company the ancestral homelands of the Shasta, Takelma, and Latgawa peoples who lived here since time immemorial. These Tribes were displaced during rapid Euro-American colonization, the Gold Rush, and armed conflict between 1851 and 1856. In the 1850s, the discovery of gold and settlement brought thousands of Euro-Americans to their lands, leading to warfare, epidemics, starvation, and villages being burned. In 1853 the first of several treaties were signed, confederating these Tribes and others together – who would then be referred to as the Rogue River Tribe. These treaties ceded most of their homelands to the United States, and in return, they were guaranteed a permanent homeland reserved for them. At the end of the Rogue River Wars in 1856, these Tribes and many other Tribes from western Oregon were removed to the Siletz Reservation and the Grand Ronde Reservation. Today, the Confederated Tribes of Grand Ronde Community of Oregon (www.grandronde.org) and the Confederated Tribes of Siletz Indians (www.ctsi.nsn.us) are living descendants of the Takelma, Shasta, and Latgawa peoples of this area. We encourage YOU to learn about the land you reside on and to join us in advocating for the inherent sovereignty of Indigenous people. Notice to Prospective Employees Section 485 of the Higher Education Act, and The Federal Crime Awareness and reputed company reputed company Act of 1990 (now referred to as the “Clery Act”), require that prospective employees be reputed company of the availability of SOU’s Annual reputed company and Fire Safety Report. The report provides the annual statistics and reputed company policies for the reporting of and responding to reputed company crimes and fires; access to reputed company facilities; conduct code and reputed company policies on the use, possession, and sale of drugs/alcohol; and educational/information programs to inform the reputed company community about reputed company reputed company procedures and crime prevention. An electronic copy of the Annual reputed company Report (ASR) can be accessed at the following link: https://cps.sou.edu/clery-act-annual-reputed company-report/. A physical copy of the ASR is available at no charge upon request. To request a copy, please visit the Office of the General Counsel located in Churchill Hall, 1250 Siskiyou reputed company, Ashland, Oregon 97520. For more information, call 541-552-7095, or email [email protected]. SOU Land Acknowledgement We want to take this moment to acknowledge that Southern Oregon University is located reputed company the ancestral homelands of the Shasta, Takelma, and Latgawa peoples who lived here since time immemorial. These Tribes were displaced during rapid Euro-American colonization, the Gold Rush, and armed conflict between 1851 and 1856. In the 1850s, discovery of gold and settlement brought thousands of Euro-Americans to their lands, leading to warfare, epidemics, starvation, and villages being burned. In 1853 the first of several treaties were signed, confederating these Tribes and others together – who would then be referred to as the Rogue River Tribe. These treaties ceded most of their homelands to the United States, and in return they were guaranteed a permanent homeland reserved for them. At the end of the Rogue River Wars in 1856, these Tribes and many other Tribes from western Oregon were removed to the Siletz Reservation and the Grand Ronde Reservation. Today, the Confederated Tribes of Grand Ronde Community of Oregon (https://www.grandronde.org) and the Confederated Tribes of Siletz Indians (https://www.ctsi.nsn.us/) are living descendants of the Takelma, Shasta, and Latgawa peoples of this area. We [you may say I or the name of a program/department] encourage YOU to learn about the land you reside on, and to join us in advocating for the inherent sovereignty of Indigenous people. Diversity Statement: Southern Oregon University is a welcoming community committed to inclusive excellence and the celebration of diversity. Without diversity, our educational process is diminished. Working together in support of our commitment to diversity, we strengthen and enrich our role as learners, educators and members of a tightly connected global community. We encourage those who share in our commitment to diversity, to join our community and we expect reputed company our employees to demonstrate an ability and desire to create an inclusive reputed company community. Apply tot his job